Subject: Re: Alternative item for 600937566 - Urgent
From: Megha Dani <[email-masked]>
To: Erica Jane Serrano <[email-masked]>
Cc: Tamara Akhieva <[email-masked]>, Customer Care Team <[email-masked]>, Nivya Kumar <[email-masked]>, Kiran jit kaur <[email-masked]>, Mary Ann Balancio <[email-masked]>, Maricel Sadurai <[email-masked]>
Date: Tue, 11 Aug 2020 15:14:57 +0400
List-Id: <ccteam.mumzworld.com>

Dear Erica,

  700248185  Is canceled and refunded.

The other two are under Tamara.

Regards,
Megha

On Tue, Aug 11, 2020 at 2:02 PM Erica Jane Serrano <[email-masked]>
wrote:

> Hi Megha,
>
> Please advise for the other SOs
>
> Days Open SO Sku Qty Back Ordered CS Comment
> 15 700248185 ALP-3282770209686 1
> 14 600937257 ALP-3282770209686 2 Willing to wait until 18th
> 4 600945960 ALP-3282770209686 1
> 4 600945976 ALP-3282770209686 1
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 1:53 PM Erica Jane Serrano <[email-masked]>
> wrote:
>
>> Hi Megha,
>>
>> Noted with thanks.
>>
>> Thanks & Regards,
>>
>> *Erica Serrano*
>> Logistics Executive
>>
>> *P* +971 4 433 9455 Ext (1337)
>> *E* [email-masked] <[email-masked]>*
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Tue, Aug 11, 2020 at 1:23 PM Megha Dani <[email-masked]> wrote:
>>
>>> Dear Erica,
>>>
>>> SO 600937257 has agreed to wait. Its 2 units in this SO.
>>>
>>> Regards,
>>> Megha
>>>
>>>
>>> On Tue, Aug 11, 2020 at 10:25 AM Megha Dani <[email-masked]>
>>> wrote:
>>>
>>>> Dear Erica,
>>>>
>>>> I will follow up with customers today.
>>>>
>>>> Regards,
>>>> Megha
>>>>
>>>> On Tue, Aug 11, 2020 at 9:45 AM Erica Jane Serrano <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi All,
>>>>>
>>>>> Any update from the customer?
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>> *Erica Serrano*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>> *E* [email-masked] <[email-masked]>*
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Aug 10, 2020 at 1:11 PM Erica Jane Serrano <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>> Please see attached email from the Vendor Ordered items will be
>>>>>> supplied on *18th of Aug. *
>>>>>>
>>>>>> Please advise the customer and ask if we should still proceed with
>>>>>> the Order?
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>> *Erica Serrano*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 11:23 AM Erica Jane Serrano <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Tamara,
>>>>>>>
>>>>>>> Alright sure if the vendor confirms they will fulfill that would be
>>>>>>> great, we can place the orders.
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Erica Serrano*
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Aug 6, 2020 at 11:15 AM Tamara Akhieva <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Erica,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> As Niviya mentioned, the item will be fulfilled on 10th August.
>>>>>>>> Vendor confirmed himself it is due to system issues, not unavailability.
>>>>>>>> Therefore both orders placed are not OOS.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Tamara Akhieva*
>>>>>>>> Commercial & Events Executive
>>>>>>>>
>>>>>>>> *P* +971 4 245 1307  *P *+971 54 348 7776* E* [email-masked]
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/>[image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld>
>>>>>>>> <https://www.youtube.com/user/MumZworld>
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com>
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
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>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Erica Jane Serrano <[email-masked]>
>>>>>>>> *Sent:* Thursday, August 6, 2020 11:10 AM
>>>>>>>> *To:* Nivya Kumar <[email-masked]>; Kiran jit kaur <
>>>>>>>> [email-masked]>
>>>>>>>> *Cc:* Mary Ann Balancio <[email-masked]>; Maricel Sadurai <
>>>>>>>> [email-masked]>; Tamara Akhieva <[email-masked]>
>>>>>>>> *Subject:* Re: Alternative item for 600937566 - Urgent
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> HI Nivya,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I hope you are well.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> This item is OOS with the vendor and as per their previous email-
>>>>>>>> They are on Stock Count until 10th of Aug.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>>
>>>>>>>> *Erica Serrano*
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Aug 6, 2020 at 11:08 AM Nivya Kumar <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please see below orders placed for the same item:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Order number: *600945960 *
>>>>>>>> Rene Furterer - Triphasic Reactional 12x 5ml
>>>>>>>>
>>>>>>>> SKU:*  ALP-3282770209686*
>>>>>>>>
>>>>>>>>
>>>>>>>> @Mary Ann Please issue POs as soon as possible to book the item for
>>>>>>>> us.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Erica Please try your best to get the items from the vendor as
>>>>>>>> soon as possible and inform the concerned department to arrange Urgent
>>>>>>>> delivery to the customer ASAP.
>>>>>>>>
>>>>>>>> (NOTE:  vendor confirmed stock will be fulfilled oN 10th August)
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you and looking forward to your reply.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Nivya
>>>>>>>>
>>>>>>>>