Subject: RE: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836
From: Mahmoud Omar <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: Tariq Alkhiat <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Barq Info <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Asad <[email-masked]>, Abdulrahman Alafaliq <[email-masked]>
Date: Tue, 11 Aug 2020 10:02:39 +0000
List-Id: <ccteam.mumzworld.com>

Our driver told her we will return it and we did .

Best ,

From: Malak Nobeh [mailto:[email-masked]]
Sent: Tuesday, August 11, 2020 12:15 PM
To: Mahmoud Omar
Cc: Tariq Alkhiat; Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq Info; customer care; Ronald Gaviola; Asad; Abdulrahman Alafaliq
Subject: Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836

Dears,

Below is the conversation with the customer through your WhatsApp service, and as per her confirmation, no one tried to call her for the delivery at all.

Waiting for your feedback about the case.

Thanks.

On Tue, 11 Aug 2020 at 12:51, Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mahmoud,

May I know why the shipment returned ? as the customer was following on a daily basis with your customer service to get her order! Did anyone try to call the customer to deliver the shipment?

@Eugene Mugisa<mailto:[email-masked]> Please check the case, the customer raised DED-DDA-MCI Case against us cause of the delay for the delivery. I cannot see any update for the shipment since 29th of July.

Thanks.

On Tue, 11 Aug 2020 at 12:47, Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Shipment has been retuned .

From: Malak Nobeh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, August 11, 2020 11:34 AM
To: Mahmoud Omar; Tariq Alkhiat
Cc: Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq Info; customer care; Ronald Gaviola; Asad
Subject: Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836

Dears,

We need an urgent update for this case.

Thanks.

On Tue, 11 Aug 2020 at 10:57, Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Dear ShadyEugene,

We receive a complaint from the customer about the delay and service she got it from Barqexpress team, the customer complaining over social media that no one answering her calls, there is no clear update about the shipment, also about their whatsapp service, they informed the customer that we delivered BROKEN ITEM and we are waiting for the replacement (which is wrong information).

@Barq Info<mailto:[email-masked]> @Mahmoud Omar<mailto:[email-masked]>  Please ensure to push the shipment for urgent delivery by the next 24-48 hours as MAX. Also to give the customer call from your complaints team.

https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836

Thanks.

On Tue, 11 Aug 2020 at 10:38, Shady Elgendy <[email-masked]<mailto:[email-masked]>> wrote:
+Pavankumar A<mailto:[email-masked]>
@barq .. Please be sure to deliver asap

Thanks
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On Tue, Aug 11, 2020 at 10:34 AM Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

The shipment since 29th of July is not moving, please check urgently.

https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836

Thanks.

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