Subject: Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836
From: Malak Nobeh <[email-masked]>
To: Mahmoud Omar <[email-masked]>
Cc: Tariq Alkhiat <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Barq Info <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Asad <[email-masked]>, [email-masked]
Date: Tue, 11 Aug 2020 13:15:04 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

Below is the conversation with the customer through your WhatsApp service,
and as per her confirmation, no one tried to call her for the delivery at
all.

Waiting for your feedback about the case.

Thanks.

On Tue, 11 Aug 2020 at 12:51, Malak Nobeh <[email-masked]> wrote:

> Dear Mahmoud,
>
> May I know why the shipment returned ? as the customer was following on a
> daily basis with your customer service to get her order! Did anyone try to
> call the customer to deliver the shipment?
>
> @Eugene Mugisa <[email-masked]> Please check the case, the customer
> raised DED-DDA-MCI Case against us cause of the delay for the delivery. I
> cannot see any update for the shipment since 29th of July.
>
>
>
>
>
> Thanks.
>
> On Tue, 11 Aug 2020 at 12:47, Mahmoud Omar <[email-masked]> wrote:
>
>> Shipment has been retuned .
>>
>>
>>
>> *From:* Malak Nobeh [mailto:[email-masked]]
>> *Sent:* Tuesday, August 11, 2020 11:34 AM
>> *To:* Mahmoud Omar; Tariq Alkhiat
>> *Cc:* Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq Info; customer
>> care; Ronald Gaviola; Asad
>> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
>> 9146382836
>>
>>
>>
>> Dears,
>>
>> We need an urgent update for this case.
>>
>> Thanks.
>>
>>
>>
>> On Tue, 11 Aug 2020 at 10:57, Malak Nobeh <[email-masked]> wrote:
>>
>> Dear ShadyEugene,
>>
>> We receive a complaint from the customer about the delay and service she
>> got it from Barqexpress team, the customer complaining over social media
>> that no one answering her calls, there is no clear update about the
>> shipment, also about their whatsapp service, they informed the customer
>> that we delivered BROKEN ITEM and we are waiting for the replacement (which
>> is wrong information).
>>
>>
>>
>> @Barq Info <[email-masked]> @Mahmoud Omar <[email-masked]>  Please
>> ensure to push the shipment for urgent delivery by the next 24-48 hours as
>> MAX. Also to give the customer call from your complaints team.
>>
>>
>>
>>
>> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>>
>>
>>
>> Thanks.
>>
>>
>>
>>
>>
>>
>>
>> On Tue, 11 Aug 2020 at 10:38, Shady Elgendy <[email-masked]> wrote:
>>
>> +Pavankumar A <[email-masked]>
>>
>> @barq .. Please be sure to deliver asap
>>
>>
>>
>> Thanks
>>
>> ᐧ
>>
>>
>>
>> On Tue, Aug 11, 2020 at 10:34 AM Malak Nobeh <[email-masked]> wrote:
>>
>> Dears,
>>
>> The shipment since 29th of July is not moving, please check urgently.
>>
>> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>>
>>
>> Thanks.
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
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>> --
>>
>>
>
>
> --
>
>

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