Subject: Re: Order #600812672 // Sku :BISG-HDL-606A // Name :Blu - Breez Ionic Air Purifier Patented Hydro Filtration // DEFECTIVE
From: Denmark A <[email-masked]>
To: Aswin Ashok <[email-masked]>
Cc: Rozina blu Telesales <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Date: Tue, 11 Aug 2020 12:24:22 +0400
List-Id: <ccteam.mumzworld.com>

Dear Aswin,

We need an update on this, the customer is following up.

Regards,
Den mark

On Thu, Aug 6, 2020 at 9:32 AM Denmark A <[email-masked]> wrote:

> Dear,
>
> Thank you for informing us.
>
> Regards,
> Den mark
>
> On Wed, Aug 5, 2020 at 3:17 PM Aswin Ashok <[email-masked]> wrote:
>
>> Hello Team,
>>
>> We have received the item and upon inspection, we can see that the motor
>> is defective. We are forwarding the item for repair and the same will be
>> ready by next week.
>>
>> We will let you know once the item is ready for collection.
>>
>> On Wed, Aug 5, 2020 at 2:58 PM Denmark A <[email-masked]> wrote:
>>
>>>
>>> Dear Vendor,
>>>
>>> Please acknowledge that you received the item and let us know the
>>> updates.
>>>
>>>
>>> Best Regards,
>>>
>>> Michael R.
>>>
>>> On Mon, Aug 3, 2020 at 8:30 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Today it will be dispatched.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Mon, Aug 3, 2020 at 8:29 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>>> Did we return this ?
>>>>>
>>>>> On Wed, 29 Jul 2020 at 16:28, Aswin Ashok <[email-masked]> wrote:
>>>>>
>>>>>> Hello Den,
>>>>>>
>>>>>> We will resume our work only on 2 August. You can return the item to
>>>>>> the below address for the inspection.
>>>>>>
>>>>>> Aswin Ashok
>>>>>> Office 1007, 10th Floor, IBN Gate offices Building, next to IBN
>>>>>> Battuta mall, Dubai
>>>>>> 0528282499
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 4:16 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Vendor,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>> item back to you for your further evaluation.
>>>>>>>
>>>>>>>
>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>> Comments :Stopped working after minimal use.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Stay HOME Stay SAFE…
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Aswin Ashok*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *blu intelligent solutions general trading L.L.C.*
>>>>>>
>>>>>> Office #1007 Ibn Battuta Gate Building, P.O. Box:111119 - Dubai,
>>>>>> U.A.E.
>>>>>>
>>>>>> Phone: 00971559725421
>>>>>>
>>>>>> *www.swissblu.com* <http://www.swissblu.com/>
>>>>>>
>>>>>
>>
>> --
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Aswin Ashok*
>>
>>
>>
>> *blu intelligent solutions general trading L.L.C.*
>>
>> Office #1007 Ibn Battuta Gate Building, P.O. Box:111119 - Dubai, U.A.E.
>>
>> Phone: 00971559725421
>>
>> *www.swissblu.com* <http://www.swissblu.com/>
>>
>