Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, [email-masked], Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Tue, 11 Aug 2020 12:23:43 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ronald,

@Ronald Gaviola <[email-masked]> KIndly assist as the item has not
been received yet.

Best regards,
Anas Nazzal

On Tue, Aug 11, 2020 at 12:17 PM Denmark A <[email-masked]> wrote:

> Dear Anas,
>
> Physical package not yet received.
>
> Regards,
> Den mark
>
> On Tue, Aug 11, 2020 at 10:02 AM Anas nazzal <[email-masked]> wrote:
>
>> @Denmark A <[email-masked]>  kindly confirm if the order has been
>> received so you will be able to create CRA
>>
>> Best Regards,
>> Anas Nazzal
>>
>> On Tue, Aug 11, 2020 at 9:58 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly assist in creating CRA for the below customer.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Sun, Aug 9, 2020 at 11:12 AM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Thanks Chantelle,
>>>>
>>>> @ronald Since the shipment will be returned in Dubai, the Dubai team
>>>> has to create CRA.
>>>>
>>>>
>>>>
>>>> On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Firoz,
>>>>>
>>>>>
>>>>>
>>>>> Please find attached mail from Richelle.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
>>>>> *Sent:* Sunday, August 9, 2020 11:07 AM
>>>>> *To:* Ronald Gaviola <[email-masked]>
>>>>> *Cc:* Amir Julkarnain <[email-masked]>; Michaela Manibo <
>>>>> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>;
>>>>> KSA Lastmile <[email-masked]>; customer care <
>>>>> [email-masked]>; Asad <[email-masked]>
>>>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation
>>>>> and Refund
>>>>>
>>>>>
>>>>>
>>>>> CAUTION! This email originated outside of the organization. Please do
>>>>> not open attachments or click links from an unknown or suspicious origin.
>>>>> ------------------------------
>>>>>
>>>>> Dear Ronald,
>>>>>
>>>>>
>>>>>
>>>>> Please confirm if this is going to be returned back in KSA or Dubai ?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Amir,
>>>>>
>>>>>
>>>>>
>>>>> You can raise the CRA for now, we will hand over to returns team those
>>>>> items to receive in the system as soon as delivered back to us.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Ronald Gaviola <[email-masked]> ,
>>>>>
>>>>>
>>>>>
>>>>> Kindly confirm if we can cancel this order asap and have hussain
>>>>> create CRA. The customer wanted an immediate refund. The order was placed
>>>>> on 13-Jun-2020 and was stuck at customs.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Team,
>>>>>
>>>>> Good morning...
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can we request for
>>>>> a CRA for this order.  CUstomer is so angry the order has been stuck for
>>>>> two months.  And now the customer also needs to wait again for a refund .
>>>>>
>>>>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>>>>> <[email-masked]>
>>>>> this customer is asking for an immediate supervisor call back. raised
>>>>> on   Incident #1224416
>>>>>
>>>>> Please help on expediting the returns and refund for this order -
>>>>>
>>>>> 1Z289F8W6756098797- 100158993
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Team,
>>>>>
>>>>> May we have an update on this pleasE?
>>>>>
>>>>> Thank you
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Team,
>>>>>
>>>>> Please speed up the return for this order as the customer has been
>>>>> following up the refund.
>>>>>
>>>>> thanks
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Amir Hussain Julkarnain*
>>>>> Junior Team Leader
>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>