Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635
From: <[email-masked]>
To: "'Mahmoud Omar'" <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>, "'Ahmed Irfan'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Cc: "'Michaela Manibo'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>
Date: Tue, 11 Aug 2020 11:51:39 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Mahmoud Omar Please share the POD.

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <[email-masked]> On Behalf Of Mahmoud Omar
Sent: Monday, August 10, 2020 2:12 PM
To: Hyacinth Joyce <[email-masked]>; Zubair Wahid <[email-masked]>; Ahmed Irfan <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
Cc: Michaela Manibo <[email-masked]>; customer care <[email-masked]>
Subject: RE: 100156859- CRA NEEDED ASAP- R3716753635

Hi , 

Shipment has been returned and we will change the statuses of all shipments has been returned  as fast as possible . 

Regards , 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Monday, August 10, 2020 10:38 AM
To: Mahmoud Omar; Zubair Wahid; Ahmed Irfan; Hussain Firoz Miyagamwala
Cc: Michaela Manibo; customer care
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Hi Team,

The customer called to follow up and is extremely upset about the entire process most especially about the delay.

@Mahmoud Omar <mailto:[email-masked]>  May we know where the shipment is? Is it returned to our warehouse?

Please note that item has been collected on 23rd July.

Return reference - R3716753635 

If not yet, please do the needful to return within 24hrs.

@Zubair Wahid <mailto:[email-masked]>   / @Ahmed Irfan <mailto:[email-masked]>  Please update us immediately once the shipment is received.

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  Please assist to create CRA once return is confirmed.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sat, 8 Aug 2020 at 15:06, Mahmoud Omar <[email-masked] <mailto:[email-masked]> > wrote:

Hi , 

Shipment will return to your warehouse asap . 

Regards , 

From: Michaela Manibo [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Friday, August 7, 2020 11:51 AM
To: Hussain Firoz Miyagamwala
Cc: Ahmed Irfan; Zubair Wahid; customer care; Mahmoud Omar
Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635

Team, 

Please confirm receipt of the item in the warehouse and assist on CRA,

@Mahmoud Omar <mailto:[email-masked]>   please advise if this was handed over to the warehouse team. 

@Ahmed Irfan <mailto:[email-masked]>  and @Zubair Wahid <mailto:[email-masked]>  , please assist

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  , please assist on the CRA

thanks

 

On Thu, Aug 6, 2020 at 9:06 AM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

@Ahmed Irfan <mailto:[email-masked]>  

Good morning. 

Please assist and confirm this has been received in the warehouse please.

R3716753635  

Thanks 

 

On Wed, Aug 5, 2020 at 12:11 PM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

Team, 

Please assist the CRA for this order.  We need an urgent update on this please? We need to issue a refund for the customer

Thanks

 

On Wed, Jul 29, 2020 at 2:56 PM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

@Ahmed Irfan <mailto:[email-masked]>  

please help in confirming this..

Thanks 

 

On Wed, Jul 29, 2020 at 11:46 AM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

Team,

We need to refund this customer ASAP. The item has been collected on 23rd . Please assist on CRA . Please confirm receipt.