Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Alvin Balmeo <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>
Cc: Pavankumar A <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>
Date: Tue, 11 Aug 2020 11:49:03 +0400
List-Id: <ccteam.mumzworld.com>

@Ekta Jesswani <[email-masked]> @Asad <[email-masked]> - please
help, we still have no answer for 7 days - customer still following up on
our social media

On Tue, 11 Aug 2020 at 10:12, Alvin Balmeo <[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> - please update we need to create
> the CRA already.
>
>
>
> On Mon, 10 Aug 2020 at 15:42, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> Missing item case.
>> Where is the item ?
>>
>>
>> On Mon, Aug 10, 2020 at 11:05 AM Alvin Balmeo <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>>
>>> Please raise a CRA for the item under (see email thread above)
>>> 100158684_2
>>> KSA-TC-2000023161
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>>> B-Agile Double - Cosmos Black
>>>
>>> We'll process a refund to the customer once done.
>>>
>>>
>>> On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]> wrote:
>>>
>>>> If there is no update on this @Alvin Balmeo <[email-masked]>!
>>>>
>>>>
>>>>
>>>> Please refund the customer and we will proceed with lost item on either
>>>> Tamer or the courier.
>>>>
>>>>
>>>>
>>>> @Pavankumar A <[email-masked]>
>>>>
>>>>
>>>>
>>>> Investigate with BARQ on number of packages delivered.
>>>>
>>>>
>>>>
>>>> @Zubair Wahid <[email-masked]>
>>>>
>>>>
>>>>
>>>> Please confirm if this item as dispatched.
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>> Eugene.
>>>>
>>>>
>>>>
>>>> *From:* Alvin Balmeo <[email-masked]>
>>>> *Sent:* Friday, August 7, 2020 11:06 AM
>>>> *To:* Zubair Wahid <[email-masked]>
>>>> *Cc:* Customer Care Team <[email-masked]>; Asad <
>>>> [email-masked]>; Naib Khan <[email-masked]>; Amir Julkarnain <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; lastmile <
>>>> [email-masked]>
>>>> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile
>>>> Double - Cosmos Black
>>>>
>>>>
>>>>
>>>> Team,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We have not received any update on this case. Are we to dispatch the
>>>> missing item or should we request a CRA to refund the customer?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]> wrote:
>>>>
>>>> Hi Zubair,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Can we have an update on this case? We have the customer on social
>>>> media constantly following up on the missing stroller.
>>>>
>>>>
>>>>
>>>> Please advise.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>> <[email-masked]>  - help on this case thanks
>>>>
>>>>
>>>>
>>>> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]> wrote:
>>>>
>>>> Hi Zubair,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Any update for this remaining item?
>>>>
>>>>
>>>>
>>>> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]> wrote:
>>>>
>>>> Hi Zubair/Naib,
>>>>
>>>>
>>>>
>>>>
>>>> May we know if we have an update for the missing stroller? The customer
>>>> sent a message on our FB page following up on this. The original order date
>>>> is 12-Jun-2020.
>>>>
>>>>
>>>>
>>>> Please advise.
>>>>
>>>>
>>>>
>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>> <[email-masked]>  - need help on this case.
>>>>
>>>>
>>>>
>>>> @Asad <[email-masked]> - FYI
>>>>
>>>> --
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>> --
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>> Best regards,
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*