Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order
From: "Asad ." <[email-masked]>
To: Alvin Balmeo <[email-masked]>, Zubair Wahid <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Vipul Arora <[email-masked]>
Cc: Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 11 Aug 2020 07:33:47 +0000
List-Id: <ccteam.mumzworld.com>

Team, what is taking so long to close this case? Please prioritise this and close. Adding @Vipul Arora<mailto:[email-masked]> to support if its related to existing miss item cases.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

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From: Alvin Balmeo <[email-masked]>
Date: Tuesday, 11 August 2020 at 10:36 AM
To: Zubair Wahid <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>
Cc: Customer Care Team <[email-masked]>, Asad <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Subject: Re: Facebook - 100145634_2 - MISSING 2 items - APRIL order

@Zubair Wahid<mailto:[email-masked]> we need an update for this order that has been pending since April.

please advise if we are to create CRA or the remaining items are to be delivered.

@Ekta Jesswani<mailto:[email-masked]> @Asad<mailto:[email-masked]> - we're still getting comments from the customer on FB.

On Mon, 10 Aug 2020 at 12:04, Alvin Balmeo <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zubair/Naib,

The customer has an April order but was delivered last July 8th with 2 missing items.

100145634_2
KSA-FAMC-33-102A<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1042854>
Baby Love - Adjustment Bassinet-33-102A

100145634_2
KSA-AIP-219234<https://3651277.app.netsuite.com/app/common/item/item.nl?id=448367>
Tommee Tippee - Perfect Prep Machine - White

We had a zendesk ticket last July 9th but was already closed. Incident #1129473

Please advise if we are still to send the missing item or are we to refund the customer.

  The customer has been posting on our social media constantly.
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Best regards,

Alvin
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Best regards,

Alvin
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