Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: "Alina D'Souza" <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Naib Khan <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Road Rider Customer Support <[email-masked]>
Date: Tue, 11 Aug 2020 10:27:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib.

Please arrange collection

@Mohamed Magdy <[email-masked]> please advise the item not collected
CRA is refunded cant create another CRA

Regards,
Alina

On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Eugene and Naib,
>
> The refund is pending because of this issue. The customer is extremely
> upset until now he hasn't received his money back
>
> Please ensure the item will be collected tomorrow without any fail.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Naib / EUgene,
>>
>> Arrange collection asap. CRA IS refunded
>>
>> Cannot create another CRA, a replacement was provided however the
>> customer was refunded as its defective again
>>
>> SHEET IS updated please collect asap
>>
>>
>> Regards,
>> Alina
>>
>>
>>
>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> Please check on this, customer is following up on the refund and saying
>>> that item is still not collected until now but CRA has been refunded.
>>>
>>> We need to raise refund escalation asap.
>>>
>>> Please advise.
>>>
>>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> Please check on this, the customer is following up on refund and the
>>>> item is still not collected but CRA is already refunded?
>>>>
>>>> Please push the collection tomorrow without fail .
>>>>
>>>> SHIP TOMohamed Musadique Shaikh
>>>> 23 street, near jazeera kindergarden
>>>> Villa 6, flat 102
>>>> Abu Dhabi ABU DHABI 45333
>>>> United Arab Emirates Map
>>>>
>>>> SHIP AREAAl Mushrif
>>>>
>>>> SHIP PHONE971501290010
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>>
>>>>> Hi @[email-masked] <[email-masked]>,
>>>>>
>>>>> Please arrange for this pick up tyo be done today or tomorrow maximum
>>>>> as it has been pending for too long
>>>>>
>>>>>
>>>>>
>>>>> SHIP TOMohamed Musadique Shaikh
>>>>> 23 street, near jazeera kindergarden
>>>>> Villa 6, flat 102
>>>>> Abu Dhabi ABU DHABI 45333
>>>>> United Arab Emirates Map
>>>>>
>>>>> SHIP AREAAl Mushrif
>>>>>
>>>>> SHIP PHONE971501290010
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>