Subject: Re: [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Anas nazzal <[email-masked]>
To: "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: [email-masked], Ronald Gaviola <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Tue, 11 Aug 2020 09:58:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist in creating CRA for the below customer.

Best Regards,
Anas Nazzal

On Sun, Aug 9, 2020 at 11:12 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Thanks Chantelle,
>
> @ronald Since the shipment will be returned in Dubai, the Dubai team has
> to create CRA.
>
>
>
> On Sun, Aug 9, 2020 at 11:10 AM <[email-masked]> wrote:
>
>> Dear Firoz,
>>
>>
>>
>> Please find attached mail from Richelle.
>>
>>
>>
>> Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2020. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>> 29th December 2019. *
>>
>>
>>
>> *From:* Hussain Firoz Miyagamwala [mailto:[email-masked]]
>> *Sent:* Sunday, August 9, 2020 11:07 AM
>> *To:* Ronald Gaviola <[email-masked]>
>> *Cc:* Amir Julkarnain <[email-masked]>; Michaela Manibo <
>> [email-masked]>; Cardozo Chantelle (EUR6CTC) <
>> [email-masked]>; Ekta Jesswani <[email-masked]>;
>> KSA Lastmile <[email-masked]>; customer care <
>> [email-masked]>; Asad <[email-masked]>
>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756098797- 100158993- Cancellation
>> and Refund
>>
>>
>>
>> CAUTION! This email originated outside of the organization. Please do not
>> open attachments or click links from an unknown or suspicious origin.
>> ------------------------------
>>
>> Dear Ronald,
>>
>>
>>
>> Please confirm if this is going to be returned back in KSA or Dubai ?
>>
>>
>>
>>
>>
>>
>> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Amir,
>>
>>
>>
>> You can raise the CRA for now, we will hand over to returns team those
>> items to receive in the system as soon as delivered back to us.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
>> wrote:
>>
>> @Ronald Gaviola <[email-masked]> ,
>>
>>
>>
>> Kindly confirm if we can cancel this order asap and have hussain create
>> CRA. The customer wanted an immediate refund. The order was placed
>> on 13-Jun-2020 and was stuck at customs.
>>
>>
>>
>> Best Regards
>>
>>
>>
>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> Good morning...
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> can we request for a
>> CRA for this order.  CUstomer is so angry the order has been stuck for two
>> months.  And now the customer also needs to wait again for a refund .
>>
>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>> <[email-masked]>
>> this customer is asking for an immediate supervisor call back. raised on   Incident
>> #1224416
>>
>> Please help on expediting the returns and refund for this order -
>>
>> 1Z289F8W6756098797- 100158993
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> May we have an update on this pleasE?
>>
>> Thank you
>>
>>
>>
>>
>>
>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> Please speed up the return for this order as the customer has been
>> following up the refund.
>>
>> thanks
>>
>>
>>
>>
>> --
>>
>> *Amir Hussain Julkarnain*
>> Junior Team Leader
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> <https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!AQegZw!Jgju0HQ9FEdn5fhSOVgKmqbcvIG1DYdbqVyXEoknXQK_Idtugni13HVKIdXgy2TfCo0GseF3dA$>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>