Subject: Re: Order Number 600926862
From: Mohit Caleb <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, Uae Lastmile <[email-masked]>, Anas nazzal <[email-masked]>
Date: Tue, 11 Aug 2020 09:53:10 +0400
List-Id: <ccteam.mumzworld.com>

Hello Naib,

The screw is missing from inside the box, as an S.O.P we are not opening
product boxes during packing.
We must request the vendor to provide us the missing parts, we will re-ship
against the same order.

Thanks and regards

On Tue, Aug 11, 2020 at 9:48 AM Naib Khan <[email-masked]> wrote:

> +Outbound.fc <[email-masked]>
>
> +Mohit Caleb <[email-masked]> please assist.
>
> Regards.
> Naib
>
>
> On Tue, 11 Aug 2020 at 09:23, Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please assist, CM called to follow up.
>>
>> Kindly arrange urgent delivery for the missing part .
>>
>> Regards
>> Taqwa
>>
>> On Fri, Aug 7, 2020 at 3:39 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Tarek,
>>>
>>> KIndly find the required details below:
>>> Mobile number     508556659
>>> Address                Mirdif, Street 58C, Villa 38D, Dubai
>>> Name                   Nour Halabi
>>>
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>>
>>> On Fri, Aug 7, 2020 at 2:22 PM Tarek El-Far <[email-masked]> wrote:
>>>
>>>> Hi Anas,
>>>>
>>>> Please provide customer name, address and phone and I will ask the
>>>> factory to send the missing part directly by courier as we don’t keep spare
>>>> parts here
>>>>
>>>> Urgently please as the last working day before their summer vacation is
>>>> today.
>>>>
>>>> Regards
>>>>
>>>> Tarek El-Far
>>>> General Manager
>>>> TAMA L.L.C.
>>>> +971 555 99 1010
>>>>
>>>> On 7 Aug 2020, at 14:16, Anas nazzal <[email-masked]> wrote:
>>>>
>>>> 
>>>> Dear Tarek,
>>>> Thanks for you prompt reply.
>>>>
>>>> The customer confirmed that the below item is missing.
>>>>
>>>>
>>>>
>>>> Best regards.
>>>> Anas Nazzal
>>>>
>>>> On Fri, Aug 7, 2020 at 1:23 PM Tarek El-Far <[email-masked]> wrote:
>>>>
>>>>> Dear Anas,
>>>>>
>>>>>
>>>>>
>>>>> Please find attached the manual for 567-553 in several languages, few
>>>>> simple steps to assemble
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> Tarek El-Far
>>>>>
>>>>> General Manager
>>>>>
>>>>> TAMA L.L.C.
>>>>>
>>>>> +971 555 99 1010
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Anas nazzal <[email-masked]>
>>>>> *Sent:* Friday, 7 August, 2020 13:14
>>>>> *To:* [email-masked]; [email-masked];
>>>>> [email-masked]
>>>>> *Cc:* customer care <[email-masked]>; John Garcia <
>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>> Outbound.fc <[email-masked]>; Uae Lastmile <
>>>>> [email-masked]>
>>>>> *Subject:* Order Number 600926862
>>>>>
>>>>>
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly assist with the below customer as she is unable to assemble the
>>>>> Brevi - Lindo Bath / Changing Station - Beige.
>>>>>
>>>>> SKU                      TAMA-567-553
>>>>>
>>>>> Order Number       600926862
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>

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