Subject: RE: FW: مشكلة مع موقع ممزورلد
From: Consumer Rights <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 11 Aug 2020 04:47:34 +0000
List-Id: <ccteam.mumzworld.com>

Dear Malak,

Based on the attached, kindly contact the customer to inform her that the refund is under process.

Best Regards,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://dda.gov.ae/>

<https://dda.gov.ae/>

<https://ae.linkedin.com/company/dubai-development-authority>
<https://twitter.com/dxbdevauthority>

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From: Malak Nobeh [mailto:[email-masked]]
Sent: Monday, August 10, 2020 12:06 PM
To: Consumer Rights <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>; [email-masked]
Subject: Re: FW: مشكلة مع موقع ممزورلد

⚠
CAUTION: This Is An External Email.
Hello Sultan,

The refund done, customer informed.

Thank you.

On Sun, 9 Aug 2020 at 12:09, Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Hello Sultan,

refund raised successfully #1230601, we will process it within 7-10 working days.

Thank you.

On Sun, 9 Aug 2020 at 10:13, Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Hello Sultan,

We are still following up with the concerned team and we will ensure to solve the case today before 2 PM.

Thank you.

On Wed, 5 Aug 2020 at 11:00, Ekta Jesswani <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

We are looking into this case and it will be resolved and refunded today.

Thanks

Regards,
Ekta

On Tue, 4 Aug 2020 at 14:17, Consumer Rights <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malak,
Hope all is well,
Unfortunately we received a complaint (attached) in regards to the company. We would appreciate if the matter is resolved as we are here to protect our business partners. Kindly escalate the matter to the concerned department and contact the customer for any clarifications/documentations.
Apologies for the inconvenience,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cf23fbe8ffa084cac2feb08d83d0444ae%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637326435826004989&sdata=ItefBobk70hpXXa454p7SvnMfWzrp6dqb9NihYHEi70%3D&reserved=0>

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From: hissah almatar [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, August 3, 2020 3:10 PM
To: Consumer Rights <[email-masked]<mailto:[email-masked]>>
Subject: مشكلة مع موقع ممزورلد

⚠
CAUTION: This Is An External Email.

السلام عليكم ورحمة الله وبركاته،

أرجوا المساعدة من حضرتكم في حل مشكلتي القائمة من ٥ أشهر مع موقع ممزورلد حيث أني قمت بطلبية بتاريخ 28/03/2020 برقم (100125154<tel:100125154>)وتم تقسيمها على شحنتين الأولى مع شركة سمسا السعودية ووصلتني بعد عناء طويل والنصف الثاني تم شحنه مع شركة شيبا السعودية وألغيت الشحنة من قبل الشركة نفسها ومن تاريخ 16/04 وأنا أطلب الموقع باسترجاع المبلغ ولكن لا فائدة وآخر اتصال لي قبل شهر طالبتهم بوضع المبلغ كرصيد لي في الموقع ولكن للأسف لم يتم ايداعه في الحساب، أرجوا منكم اتخاذ الاجراء المناسب.

مع أطيب التحيات.
شكراً.

Sent from my iPhone

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Regards,

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Subject: Re: مشكلة مع موقع ممزورلد
From: hissah almatar <[email-masked]>
To: Consumer Rights <[email-masked]>
Date: Mon, 10 Aug 2020 18:17:40 +0000

⚠        CAUTION: This Is An External Email.
تحية طيبة،
أرجو مساعدتي في حل المشكلة حيث أن الشركة لم تتواصل معي حتى الآن.

شكراً

Sent from my iPhone

   On 4 Aug 2020, at 1:16 PM, Consumer Rights <[email-masked]> wrote:

   

   Dear customer  ,

   Thank you for contacting Dubai Development Authority Consumer Rights Department. Kindly note your complaint has been escalated to the company and if you have not received a response from the company within four (4) working days, please do not hesitate to contact us.

   Note: The Consumer Rights Department acts as a mediator and is not a decision maker. If you are not satisfied with the offer provided by the company, it is your sole discretion to escalate the matter to Dubai Courts.

   We hope your issue gets resolved and apologize for the inconvenience.”

   ”عزيزي العميل

   شكراً على تواصلكم بإدارة حقوق المستهلك التابعة لسلطة دبي للتطوير . يرجى العلم أن تم النظر في شكواك و إذا لم تتلقَ رداً من الشركة خلال أربعة (4) أيام عمل , يرجى عدم التردد في التواصل معنا .

   ملاحظة: تعمل إدارة حقوق المستهلك كوسيط و ليست صاحب القرار . إذا لم تكن راضياً عن العرض المقدم من قبل الشركة , يمكنك تصعيد الأمر  إلى محاكم دبي .

   نأمل أن يتم حل مشكلتك في أسرع وقت ونعتذر عن أي إزعاج. “

حقوق المستهلك

Consumer Rights

D

+971 4 4461516

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   Disclaimer Notice (1) This email, including attachments, is confidential and may be legally privileged. If you are not the intended recipient(s), any disclosure, copying, distribution or other use or reliance upon this email, including attachments, is prohibited and may be unlawful. If you have received this email in error please notify the sender by return email, and delete this email and attachments and destroy any copies. (2) DDA does not provide legal advice. If this email, including attachments, contains guidance or expresses a view, this is not to be considered or relied upon as legal advice and it is recommended that you obtain independent legal advice.

   From: hissah almatar [mailto:[email-masked]]
   Sent: Monday, August 3, 2020 3:10 PM
   To: Consumer Rights <[email-masked]>
   Subject: مشكلة مع موقع ممزورلد

⚠

CAUTION: This Is An External Email.

   السلام عليكم ورحمة الله وبركاته،

   أرجوا المساعدة من حضرتكم في حل مشكلتي القائمة من ٥ أشهر مع موقع ممزورلد حيث أني قمت بطلبية بتاريخ 28/03/2020 برقم (100125154<tel:100125154>)وتم تقسيمها على شحنتين الأولى مع شركة سمسا السعودية ووصلتني بعد عناء طويل والنصف الثاني تم شحنه مع شركة شيبا السعودية وألغيت الشحنة من قبل الشركة نفسها ومن تاريخ 16/04<x-apple-data-detectors://10> وأنا أطلب الموقع باسترجاع المبلغ ولكن لا فائدة وآخر اتصال لي قبل شهر طالبتهم بوضع المبلغ كرصيد لي في الموقع ولكن للأسف لم يتم ايداعه في الحساب، أرجوا منكم اتخاذ الاجراء المناسب.

   مع أطيب التحيات.

   شكراً.

   Sent from my iPhone