Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >>
From: Radwa Ali <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Ronald Gaviola <[email-masked]>, Taqwa Ali <[email-masked]>, Naib Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Uae Lastmile <[email-masked]>, KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 10 Aug 2020 16:39:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team and Ronald,
Please find the attached files for the missing items and the email she was
received from the tracing team.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, Aug 5, 2020 at 2:43 PM ae.mumzworld via customer care <
[email-masked]> wrote:

> Hi Magapito,
>
>
> Good day.
>
>
> This is a status update on the subject incident.
>
>
> The investigation is still on going. We require images of the missing
> content/item & it's packaging.This will greatly assist with our searches.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked],
> [email-masked]
> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference
> ID: 60718449 >>
> >> Sent: 08/03/2020 10:53
> >>
> >>
>
> Hi Magapito,
>
>
>
> Good day.
>
>
>
> This is a follow up on the subject investigation.
>
>
>
> We are pushing our concerned team, to conclude the investigation at the
> earliest. Please hold for the next update, latest by 05/08/2020.
>
>
>
> We are experiencing some delays, due to the EID holidays at destion.
>
>
>
> I have escalated this request, in order to have it resolved at the
> earliest. Our sincere apologies for the inconvenience caused by this
> incident.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked],
> [email-masked]
> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference
> ID: 60718449 >>
> >> Sent: Thu, 16 Jul 2020 18:43:21 UTC+04:00
> >>
> >>
> Hi Team,
>
> >>
> Just a piece of additional information, as per the customer, the one box
> she received was delivered in May.
>
> >>
> That is the first and last delivery she received. No other people living
> in their house except her husband and her.
>
> >>
> Thank you
> Warm Regards,
>
> * >> *
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
> >>
>
>
> >>
> On Thu, Jul 16, 2020 at 5:48 PM Eugene Mugisa <[email-masked]>
> wrote:
> >>
>
>> + @Hesham Hatem (DHL AE) <[email-masked]> @Vithal Moolya (DHL AE)
>> <[email-masked]>
>>
>>
>>
>> Can you look into this matter urgently please
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> >> *Sent:* Thursday, July 16, 2020 2:55 PM
>> >> *To:* ae.mumzworld <[email-masked]>
>> >> *Cc:* Ronald Gaviola <[email-masked]>; Taqwa Ali <taqwa
>> @mumzworld.com>; Naib Khan <[email-masked]>; customer care <
>> [email-masked]>; lastmile <[email-masked]>; Maria Katrina
>> Bautista <[email-masked]>; Uae Lastmile <[email-masked]>;
>> KSA Lastmile <[email-masked]>; Eugene Mugisa <
>> [email-masked]>
>> >> *Subject:* Re: 600822101 AWB: 4218727516 Partial Delivery <<
>> Reference ID: 60718449 >>
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> As per the customer, she called your office a couple of weeks ago to ask
>> if it's lost and the help center confirmed to her that the remaining items
>> are with you. The case is being handled by your management team in Riyadh
>> but no one contacted her.
>>
>>
>>
>> The item she only received was a bike that came from 1 box. The rest are
>> missing.
>>
>>
>>
>>
>> >> 600822101
>>
>> AL-NC-SPEK6
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1097369>
>>
>> Nutricook - Smart Pot Eko 9-in-1 Electric Pressure Cooker 6L
>>
>>
>> >> 600822101
>>
>> NGT-FCIN116701
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1075538>
>>
>> Faber-Castell - Tri Grip Paint Brushes, Round, Pack of 7
>>
>>
>>
>>
>> >> 600822101
>>
>> PST-CY58-8165
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=224340>
>>
>> Crayola 8 Window Markers
>>
>> 600822101
>>
>> ANE-BCLSMCAVALLO-24
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1070209>
>>
>> Disney - Spiderman Boys Clogs - Red_24
>>
>>
>>
>> @Ronald Gaviola <[email-masked]> @Naib Khan <[email-masked]>
>> - please assist as well.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >> [[:removedImage(_WRD0005.jpg):]]
>>
>>
>>
>>
>>
>> On Tue, Jul 14, 2020 at 7:42 AM ae.mumzworld via customer care <
>> [email-masked]> wrote:
>>
>> Hi Ronald,
>>
>>
>>
>> Good day.
>>
>>
>>
>> As per invoice, it mentions 3 pieces. However, only two pieces were
>> collected by the courier & delivered back in May.
>>
>>
>>
>> 1 piece delivered on : May 29th, via third party.
>>
>>
>>
>> 2 Piece delivered on : 28th June, received by : LAYAL.
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Khalid Khalfan*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>>
>> [[:removedImage(image001.jpg):]]
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked]
>> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference
>> ID: 60718449 >>
>> >> Sent: Mon, 13 Jul 2020 15:14:06 UTC+04:00
>> >>
>> >>
>>
>> Khalid,
>>
>>
>> >>
>>
>> 3 packages were handed over to DHL as per the manifest.
>>
>>
>> >>
>>
>>
>> >>
>>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> Regards,
>>
>> Ronald
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Fri, Jul 10, 2020 at 12:41 AM ae.mumzworld via lastmile <
>> [email-masked]> wrote:
>> >>
>>
>> Hi Taqwa,
>>
>>
>> >>
>>
>> Good day.
>>
>>
>> >>
>>
>> The complete shipment was already delivered, in June. 1 piece delivered
>> via third part, 2nd piece delivered directly from our side, received by
>> : LAYAL.
>>
>>
>> >>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>> Best Regards,
>>
>>
>> >>
>>
>> *Khalid Khalfan*
>>
>> Key Account Advisor
>>
>>
>> >>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked],
>> [email-masked]
>> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery
>> >> Sent: Wed, 08 Jul 2020 16:29:48 UTC+04:00
>> >>
>> >>
>>
>> Dear Team
>>
>>
>> >>
>>
>> The called to follow up, she received only 1 package instead of 3
>>
>>
>> >>
>>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>>
>>
>> >>
>>
>> Regards
>>
>> Taqwa
>>
>>
>> >>
>>
>> On Sat, Jul 4, 2020 at 10:31 AM Naib Khan <[email-masked]> wrote:
>> >>
>>
>> DHL,
>>
>>
>> >>
>>
>> please delivered the missing box ASAP.customer upset
>>
>>
>> >>
>>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>> Regards.
>>
>> Naib
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>>
>> --
>> >> You received this message because you are subscribed to the Google
>> Groups "lastmile" group.
>> >> To unsubscribe from this group and stop receiving emails from it, send
>> an email to [email-masked] (
>> [email-masked]) .
>> >> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/1114166998.21511.1594327264032%40czcholspc000160.prg-dc.dhl.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/1114166998.21511.1594327264032%40czcholspc000160.prg-dc.dhl.com?utm_medium=email&utm_source=footer>
>> .
>> >>
>>
>>
>>
>>
>>
>>
>
>
>
>
>