Subject: Re: Urgent Cases
From: Yaseen Shaqra <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Mon, 10 Aug 2020 16:15:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Vipul,

Please find the details required below

Order Number Items needs refund Items Value  Missing items Reordered  Items
Value  Comment  Incident #
100145915_2
KSA-AHG-01776-023_2-4M
GT-CH02525 203.73 AED TC-TT423228
GT-CH79467-31 1,196.62 AED The order is showing canceled from Shipa, the
customer wants a refund for the missing items  1233100
100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received a
wrong product KSA-FAMC-10-1745117-Blue 1125544
100156825_2  KSA-AT-NC-SPPL8
TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
KSA-AIP-219307
KSA-IA-11507089
355.17 AED Please create CRA for the Items needs a refund 1184778
100148896_1 KSA-AHG-54262701-3-6M
KSA-AHG-54264201-0-3M
KSA-AHG-54750302-3-6M
KSA-AHG-55072200-3-6M
KSA-AHG-54263900-3-6M
KSA-AHG-53938105-6-7Y
KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a refund 1233118
100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
MD-AC3020, the customer wants to keep the wrong item but she wants the
price  difference (40 AED) to be refunded   1125544
100152219_2 ASTA-HG205
ASK-8702480
HGT-700697251982 81.82AED - - The customer wants a refund for the damaged
items  1144845

On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]> wrote:

> Dear Yaseen,
>
> As discussed on call I see most of the tickets are closed, please share
> open ticket as we need to create CRA on behalf of tickets.
>
> Thanks
> Vipul
>
> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]> wrote:
>
>> +Vipul Arora <[email-masked]>
>>
>> Thanks
>> ᐧ
>>
>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]> wrote:
>>
>>> Hussain and team,  Its super urgent! Please create CRA’s and close these
>>> cases today it self. Some of these are pending since April. I want
>>> commitment from all of you to close these cases today.
>>>
>>>
>>>
>>> Any approval required from me?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Yaseen Shaqra <[email-masked]>
>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>> *To: *Zubair Wahid <[email-masked]>
>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>>> Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>> [email-masked]>, Alaa Musa <[email-masked]>
>>> *Subject: *Re: Urgent Cases
>>>
>>>
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>> Please update us at the soonest, the customer is following up n the
>>> refund
>>>
>>>
>>>
>>> Kindly check and confirm in order for us to create the CRA
>>>
>>>
>>>
>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>> Please check the and confirm the items that needs a refund below, we
>>> have placed a new order for the available items 600930357
>>>
>>>
>>>
>>> *Order Number*
>>>
>>> *Items needs refund*
>>>
>>> *Items Value *
>>>
>>> *Missing items Reordered *
>>>
>>> *Items Value *
>>>
>>> *Comment *
>>>
>>> 100145915_2
>>>
>>>
>>> KSA-AHG-01776-023_2-4M
>>> GT-CH02525
>>>
>>> 203.73 AED
>>>
>>> TC-TT423228
>>> GT-CH79467-31
>>>
>>> 1,196.62 AED
>>>
>>> The order is showing cancelled from Shipa, the customer wants a refund
>>> for the missing items
>>>
>>> 100152219_4
>>>
>>> -
>>>
>>> -
>>>
>>> KSA-LALS-3H551610_8
>>>
>>> 54.93 AED
>>>
>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>
>>> 100156825_2
>>>
>>> KSA-AT-NC-SPPL8
>>> TC-TT446502GreenBlueBoys
>>>
>>> 590 AED
>>>
>>> KSA-LALS-126G776_9m
>>> KSA-AIP-219307
>>> KSA-IA-11507089
>>>
>>> 355.17 AED
>>>
>>> Please create CRA for the Items needs refund
>>>
>>> 100148896_1
>>>
>>> KSA-AHG-54262701-3-6M
>>> KSA-AHG-54264201-0-3M
>>> KSA-AHG-54750302-3-6M
>>> KSA-AHG-55072200-3-6M
>>> KSA-AHG-54263900-3-6M
>>> KSA-AHG-53938105-6-7Y
>>> KSA-AHG-53938105-8-9Y
>>>
>>> 522.01 AED
>>>
>>> TC-TT42257885
>>> BNDL-B-TT9
>>>
>>> 110.9 AED
>>>
>>> Please create CRA for the Items needs refund
>>>
>>> 100163244_1
>>>
>>> -
>>>
>>> -
>>>
>>> TC-Y3173
>>>
>>> 59 AED
>>>
>>> Wrong color received
>>>
>>>
>>>
>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>> Yaseen
>>>
>>> Please create a new order for mentioned items including the wrong color
>>> item. We will dispatch them together.
>>>
>>> Hussain can you assist in creating the order again.
>>>
>>>
>>>
>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>> Please update us up on the cases
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please find below the new issues that the customer is facing
>>>
>>>
>>>
>>> *100148896_1*, the customer did not receive the below items
>>>
>>>
>>>
>>> KSA-AHG-54262701-3-6M
>>> KSA-AHG-54264201-0-3M
>>> KSA-AHG-54750302-3-6M
>>> KSA-AHG-55072200-3-6M
>>> KSA-AHG-54263900-3-6M
>>> KSA-AHG-53938105-6-7Y
>>> KSA-AHG-53938105-8-9Y
>>> TC-TT42257885
>>> BNDL-B-TT9
>>>
>>>
>>>
>>> *100143650*, The customer received damaged car seat
>>>
>>>
>>>
>>> KSA-MD-BZ10504-01
>>>
>>>
>>>
>>> *100163244*, Wrong color received, the customer ordered blue and she
>>> received pink
>>>
>>>
>>>
>>> TC-Y3173
>>>
>>>
>>>
>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]> wrote:
>>>
>>> Hi Zubair and Ahmed,
>>>
>>>
>>>
>>> The customer has another issue now. For order # 100156825_2 . She
>>> received part of the items, below items are missing:
>>>
>>> KSA-AT-NC-SPPL8
>>> TC-TT446502GreenBlueBoys
>>> KSA-LALS-126G776_9m
>>> KSA-AIP-219307
>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather than 168)
>>>
>>> Please dispatch asap customer is due on Tuesday
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alaa
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>> as discussed yesterday about dispatching the shipments, until not there
>>> are no records on the shipments
>>>
>>>
>>>
>>> The customer needs an answer today
>>>
>>>
>>>
>>> Kindly check and advise
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>> Yes Asad
>>>
>>> I had spoken to Yaseen and sorted the issue
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>
>>> Has this case been addressed?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *"Asad ." <[email-masked]>
>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>> [email-masked]>
>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>> [email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>,
>>> Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>> [email-masked]>
>>> *Subject: *Re: Urgent Cases
>>>
>>>
>>>
>>> Zubair, can you please address this immediately.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Yaseen Shaqra <[email-masked]>
>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>> *To: *Asad <[email-masked]>
>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>> [email-masked]>, customer care <[email-masked]>, Hussain
>>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>> Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
>>> *Subject: *Urgent Cases
>>>
>>>
>>>
>>> Dear Asad
>>>
>>> We need your support here
>>>
>>> The customer is ordering frequently from us and her lifetime sales since
>>> April until today is 17,841.59 AED
>>>
>>> She is facing several issues with all the orders that she placed, and
>>> her due date is next week
>>>
>>> We need to solve all the issues below at the soonest:
>>>
>>>
>>>
>>> ·         23-Apr-2020 // 100142271_2: she received the below products
>>> damaged by the heat; we need your approval to refund the customer without
>>> collecting the             items as its damaged and there is no use to
>>> collect them (81.82AED)
>>>
>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>
>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>> (31.50AED)
>>>
>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>> (31.50AED)
>>>
>>>
>>>
>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>> until today it is not shipped
>>>
>>>  we placed a new order for the customer *100167000*, without GT-CH02525
>>> because it is OOS
>>>
>>> The customer wants a refund for the OOS product.
>>>
>>>
>>>
>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>
>>> but she received MD-AC3020 (139 AED), the customer is okay to refund the
>>> price different (40 AED) back to the same card that she used.
>>>
>>>
>>>
>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>> (23AED)
>>>
>>> Please advise if we should place a new order for the customer
>>>
>>>
>>>
>>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched yet
>>> with Barq
>>>
>>> ·         25-Jun-2020 // 100163244_1: The shipment is not dispatched
>>> yet with Barq
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> *Error! Filename not specified.*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> *Error! Filename not specified.*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> *Error! Filename not specified.*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> *Error! Filename not specified.*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> *Error! Filename not specified.*
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE