Subject: Re: Order Number 600931597
From: Radwa Ali <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: Mayan Lemos <[email-masked]>, Manisha R <[email-masked]>, Denmark A <[email-masked]>, Anas nazzal <[email-masked]>, Apoorv <[email-masked]>, customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, Apoorv Mittal <[email-masked]>, Nitin Jain <[email-masked]>, Nitin J <[email-masked]>
Date: Mon, 10 Aug 2020 15:25:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
Was the missing item received ? and was it dispatched?
the customer is following up and she wants updates by today maximum.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sat, Aug 8, 2020 at 10:04 AM Michaela Manibo <
[email-masked]> wrote:

> Hi Mayan,
>
> This is a missing part issue.  The vendor has confirmed they are sending
> the missing part to the warehouse.- Sunday the 9th.  I was just asking
> for assistance if we can possibly have it expedited by arranging the
> collection by one of our drivers from their warehouse.
>
> thanks
>
>
>
> On Sat, Aug 8, 2020 at 9:57 AM Mayan Lemos <[email-masked]> wrote:
>
>> Hi Michaela,
>>
>> I can see this is already billed 600931597 , do you still need my
>> assistance here?
>>
>> Regards,
>>
>> On Thu, Aug 6, 2020 at 4:48 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> @Mayan,
>>>
>>> Can you help please in arranging the collection from the vendor so we
>>> can deliver it to the customer ASAP.  The customer is extremely mad about
>>> this issue as it's taking so long.
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Thu, Aug 6, 2020 at 4:40 PM Manisha R <[email-masked]> wrote:
>>>
>>>> Hi Michaela,
>>>> Today's delivery has already happened. Next Delivery is scheduled on
>>>> Sunday the 9th.
>>>> However, you can also advise any of Mumzworld drivers to pick up from
>>>> our Alqouz warehouse today or tomorrow.
>>>>
>>>>
>>>> *Thanks & Regards,*
>>>>
>>>> *Manisha*
>>>>
>>>> *✆ *+971-527394443
>>>>
>>>>
>>>>
>>>> On Thu, Aug 6, 2020 at 4:35 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Thank you Manisha,
>>>>>
>>>>> Please mark it with the order number  600931597  and care of Denmark .
>>>>>
>>>>> @Denmark A <[email-masked]> please assist in reshipping to
>>>>> customer once received.
>>>>>
>>>>> May we know when this may reach the warehouse so we can advise
>>>>> the customer?
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Aug 6, 2020 at 4:33 PM Manisha R <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Michaela,
>>>>>> Other part will be delivered to your warehouse. Will mark the Order
>>>>>> Number 600931597 along with your name.
>>>>>>
>>>>>> *Thanks & Regards,*
>>>>>>
>>>>>> *Manisha*
>>>>>>
>>>>>> *✆ *+971-527394443
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 4:24 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>>   Team,
>>>>>>>
>>>>>>> Please see the photo below.
>>>>>>>
>>>>>>> Customer is so angry it is taking time to deliver the missing part,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Customer needs to other piece . Please advise ASAP.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Aug 6, 2020 at 3:10 PM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Team,
>>>>>>>>
>>>>>>>> Kind reminder on this please,..
>>>>>>>>
>>>>>>>> We need to update the customer today.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Aug 6, 2020 at 2:44 PM Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Team,
>>>>>>>>>
>>>>>>>>> Please see the photo below.
>>>>>>>>>
>>>>>>>>> Customer is so angry it is taking time to deliver the missing part,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Customer needs to other piece Please advise ASAP
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jul 27, 2020 at 6:46 PM Manisha R <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi,
>>>>>>>>>> Can you please ask customer to send a picture of it.
>>>>>>>>>>
>>>>>>>>>> Thanks and regards
>>>>>>>>>>
>>>>>>>>>> On Mon, Jul 27, 2020, 09:08 Anas nazzal <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Team,
>>>>>>>>>>>
>>>>>>>>>>> The customer received only 1pc of Reversible Teething Bib which
>>>>>>>>>>> is supposed to be pack of 2.
>>>>>>>>>>> SKU   SBF-LS_RTBS2_DI
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>
>>>>>>>>>>
>>
>> --
>> May Lemos
>>
>> Logistics Executive
>> m: +971551257911 │ e: [email-masked] <[email-masked]> │
>> w: www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>