Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175
From: Maricel Sadurai <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Simone van Geemen <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 10 Aug 2020 15:24:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

I received a call from the store and was informed that the item is
available now.

Please let me know how to proceed on this.

Please note also that we can't source an item if the price is above
AED150.00 unless it is approved by Leena.

Regards,

On Sat, Aug 8, 2020 at 1:22 PM Maricel Sadurai <[email-masked]>
wrote:

> Hi Radwa,
>
> As per the store they did not receive the item in their shipment.
>
> Regards,
>
>
>
>
> On Fri, Aug 7, 2020 at 12:32 PM <[email-masked]> wrote:
>
>> Hi Maricel ,
>>
>> Any updates ?
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Maricel Sadurai <[email-masked]>
>> *Sent:* Thursday, July 23, 2020 1:20 PM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>>
>>
>>
>> Hi Radwa,
>>
>>
>>
>> As per the store they didn't receive yet their shipment.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>> On Wed, Jul 22, 2020 at 12:18 PM <[email-masked]> wrote:
>>
>> Hi Maricel,
>>
>> Any updates on this case ?
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Maricel Sadurai <[email-masked]>
>> *Sent:* Tuesday, July 14, 2020 8:00 PM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>>
>>
>>
>> Hi Radwa,
>>
>>
>>
>> Had tried to check in retail store but unfortunately its out of stock.
>>
>>
>>
>> One store confirmed that they are expecting a shipment within this week
>> and I informed them to give me an update once they received the product.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>> On Tue, Jul 14, 2020 at 6:37 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Maricel,
>>
>> Either of them is compatible with the item.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked]>
>> wrote:
>>
>> Hi Radwa,
>>
>>
>>
>> Sorry I missed your email.
>>
>>
>>
>> As per my understanding you required the Cybex Base -Z or Base Z one ,
>> kindly confirm?
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Maricel,
>>
>> Please advise ?
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 30, 2020 at 6:36 PM <[email-masked]> wrote:
>>
>> Hi Maricel,
>>
>> Can we source either of the bases mentioned in  the thread ?
>>
>>
>>
>> Base Z or Base Z-One
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Simone van Geemen <[email-masked]>
>> *Sent:* Tuesday, June 30, 2020 5:06 PM
>> *To:* Sonja Strittmatter <[email-masked]>; Radwa
>> Ali <[email-masked]>
>> *Cc:* Osmat El Mourad <[email-masked]>; customer care <
>> [email-masked]>; Amir Julkarnain <[email-masked]>
>> *Subject:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>
>>
>>
>> Hi Sonja,
>>
>> Thanks for the clarification for our team.
>>
>>
>>
>>
>>
>> We’ll discuss pick up of our pending shipment separately on the existing
>> email trail.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>> *From:* Sonja Strittmatter <[email-masked]>
>> *Sent:* Tuesday, June 30, 2020 5:02 PM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
>> [email-masked]>; customer care <[email-masked]>;
>> Amir Julkarnain <[email-masked]>
>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>
>>
>>
>> Dear all,
>>
>>
>>
>> please see my answers below, written in Blue.
>>
>> For further questions we stay at your disposal.
>>
>>
>>
>> Best Regards
>>
>> Sonja
>>
>>
>>
>> *Von:* Osmat El Mourad <[email-masked]>
>> *Gesendet:* Dienstag, 30. Juni 2020 14:43
>> *An:* Sonja Strittmatter <[email-masked]>
>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>> [email-masked]>; Amir Julkarnain <[email-masked]>; Radwa Ali
>> <[email-masked]>
>> *Betreff:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>
>>
>>
>> Hi Sonja,
>>
>>
>>
>> Hope all is fine,
>>
>>
>>
>> Please can you look quickly at the below email and let me know:
>>
>>
>>
>>    - If there is any Base is compatible with the Sirona Z i-Size
>>
>> Sonja: Base Z or Base Z-One (without rotating function) will work with
>> the Sirona Z
>>
>>    - When will have their next order with the Base and when it’s
>>    expected to arrive to Dubai
>>
>> Sonja: The Base Z for your back order # 535961 are already available – we
>> are waiting for some other items to come to prepare full shipment.
>> Therefore it would be possible to arrange pickup for express
>> shipment/airfreight with a few pieces without problems. Just let me know if
>> you´re interested in to arrange pickup for a few upfront and it can be
>> organized at short notice.
>>
>>
>>
>> Thank you,
>>
>> Osmat
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Tuesday, June 30, 2020 2:40 PM
>> *To:* Osmat El Mourad <[email-masked]>
>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>> [email-masked]>; Amir Julkarnain <[email-masked]>
>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>
>>
>>
>> *Caution! *External E-mail *注意**! **外部**邮件*
>>
>> Hi Osmat,
>>
>>
>>
>> Appreciate your support with the issue below.
>>
>> We have a customer who purchased the item (Cybex - Sirona Z i-Size
>> Ferrari Car Seat - Victory Black ) and he was advised by mistake that it
>> comes with the base.
>>
>> Please advise as the base is out of stock everywhere, if there is not
>> other base compatible with the item so we can recommend it.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
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>>
>>
>> Disclaimer: This message (including attachments, if any) is confidential
>> and may be privileged. If you have received this message by mistake, please
>> notify the sender by return e-mail and delete this message (including
>> attachments, if any). Any unauthorized use or dissemination of this message
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>> While our company has safeguards in place to minimize the risks, we will
>> not be responsible for any viruses or defects in emails or their
>> attachments emanating from either within or outside our company. We reserve
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