Subject: Re: SO#600931765 - Damage Packaging - Roadriders
From: Rukhsana Zafar <[email-masked]>
To: Michael Rolle <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Naib Khan <[email-masked]>, Road Rider <[email-masked]>, Eugene Mugisa <[email-masked]>, Nesty John Pascua <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Customer Care Team <[email-masked]>, "Outbound.fc" <[email-masked]>, Denmark A <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Date: Mon, 10 Aug 2020 13:04:14 +0400
List-Id: <ccteam.mumzworld.com>

On 10-08-2020 12:23 PM, Michael Rolle wrote:

> Dear Abdelmoshen, 
> 
> Good Day!
> 
> Noted on this. 
> 
> Rukhsana,  please coordinate to the Lastmile Team, item was not in saleable condition. 
> 
> Best Regards, 
> 
> Michael R. 
> ᐧ 
> 
> On Sun, Aug 9, 2020 at 10:36 AM Rukhsana Zafar <[email-masked]> wrote: 
> 
> On 2020-08-08 21:53, Abdelmohsen basha wrote: 
> Hello Michael, 
> 
> Receive in damage and out liability on Lastmile team. 
> 
> Thanks 
> 
> On Sat, 8 Aug 2020 at 12:17, Michael Rolle <[email-masked]> wrote: 
> Dear Road Rider and Team 
> 
> Good Day!
> 
> We cannot sell the item in this kind of packaging, we already communicate with our supplier but they refuse to replace, due to a damaged box during transit, this was the original packaging, opening will break the seal of the product. 
> 
> @Abdelmohsen basha  @Eugene Mugisa  your action is very much needed. 
> 
> Best Regards, 
> 
> Michael R. 
> 
> ᐧ 
> 
> On Wed, Jul 29, 2020 at 3:10 PM Michael Rolle <[email-masked]> wrote: 
> Dear Road Rider, 
> 
> Good Day!
> 
> We cannot sell the item in this kind of packaging, we already communicate with our supplier but they refuse to replace, due to a damaged box during transit, this was the original packaging, opening will break the seal of the product. 
> 
> @Abdelmohsen basha  @Eugene Mugisa  your action is very much needed. 
> 
> Best Regards, 
> 
> Michael R. 
> 
> ᐧ 
> 
> On Wed, Jul 29, 2020 at 2:41 PM Naib Khan <[email-masked]> wrote: 
> [email-masked] Please investigate.
> 
> Regards. 
> Naib 
> 
> On Wed, 29 Jul 2020 at 13:04, Michael Rolle <[email-masked]> wrote: 
> Dear Team, 
> 
> Above SO  received by the customer with damage box during transit. 
> 
> Please inform Courier about the issue. 
> 
> -- 
> 
> Best Regards, 
> 
> Michael C. Rolle 
> ᐧ

  -- 

Best Regards, 

Michael C. Rolle 
  -- 

Best Regards, 

Michael C. Rolle 

Dear Team, 

Greeting of the day  

when transit the item was in working condition, only packaging box was
damage. 

-- 
Priyanka jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 
  -- 

Best Regards, 

Michael C. Rolle 

Dear Team, 

I do apologize for the  inconvenience.Due to delay, we cannot  be able
to take any step to help with the issue as it was delivered on 26th
July. 

Thank you

Priyata Rai 
Operations Cum Sales Coordinator
+ 971 565268297 

i