Subject: RE: Defective - 600771753// SKU: MD-H103C-CL-SV-R
From: Jeno Serenio <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Ashley Fernandes <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Mon, 10 Aug 2020 08:02:33 +0000
List-Id: <ccteam.mumzworld.com>

Hello Mary Anne,

Thank you for the update.

If it’s possible, please send the Mima Moon back to our office for inhouse verification.

Upon verification we will advise you for repair or replacement.

We will do our best to look into it asap so your customer can have the high chair the earliest.

Looking forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Mary Anne Agapito <[email-masked]>
Sent: Monday, August 10, 2020 11:45 AM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Ashley Fernandes <[email-masked]>; Denmark A <[email-masked]>; Michael Rolle <[email-masked]>; Priya Ramasamy <[email-masked]>
Subject: Re: Defective - 600771753// SKU: MD-H103C-CL-SV-R

Hi Jeno,

Please see the attached sales order as per your request.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, Aug 10, 2020 at 11:19 AM Jeno Serenio <[email-masked]<mailto:[email-masked]>> wrote:
Hello Mary Anne.

Good Morning.

Thank you for sharing this saftersales issue.

To proceed, grateful if you could send us the customer receipt copy.

Looking forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 10:54 AM
To: Jeno Serenio <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Ashley Fernandes <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>
Subject: Defective - 600771753// SKU: MD-H103C-CL-SV-R

Hi Jeno,

We have a customer from Oman who complained that the item is defective. We already arranged the collection.

Please see below email, pics and video received from the customer.

@Ashley Fernandes<mailto:[email-masked]> - please confirm if this is the right PO

POMUMZ_DXB168655  or POMUMZ_DXB166806

Once received, please allow us to send the item for further evaluation.

@Denmark A<mailto:[email-masked]> @Returns.fc<mailto:[email-masked]>  - pls follow up, collection has been arranged thru DHL (6290688876)

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE