Subject: Re: Order Number 600931140
From: Yaseen Shaqra <[email-masked]>
To: Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: [email-masked], Anas nazzal <[email-masked]>, customer care <[email-masked]>, Ashar Chalakkal <[email-masked]>, "Returns.fc" <[email-masked]>, Michaela Manibo <[email-masked]>, Deepika Agarwal <[email-masked]>
Date: Mon, 10 Aug 2020 11:47:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please note that the customer wants a full refund for the missing items

Kindly check and advise

On Sun, Aug 9, 2020 at 6:20 PM Yaseen Shaqra <[email-masked]> wrote:

> @Denmark A <[email-masked]> Please assist us urgently
>
> On Sun, Aug 9, 2020 at 5:47 PM Deepika Agarwal <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The missing items were handed over to the driver on Thursday itself.
>>
>> Regards
>>
>>
>>
>> *Deepika Agarwal   | * Co-Founder
>>
>> Global Wellness <http://www.globalwellness.co/> | Calorie Count
>> <http://www.caloriecount.ae/>
>>
>> 308, Binary Tower, Business Bay, Dubai.
>>
>> M: +971 524268553
>>
>>
>>
>> On 9 Aug 2020, at 4:52 PM, Yaseen Shaqra <[email-masked]> wrote:
>>
>> 
>> Hi Deepika,
>>
>> Please check and update us
>>
>> On Sun, Aug 9, 2020 at 4:44 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Yaseen,
>>>
>>> Item not yet received, and also please remind the Vendor to put my name
>>> on that item they will hand over to the Return Department.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sun, Aug 9, 2020 at 3:47 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> Please check and confirm if you received the missing products
>>>>
>>>> Kindly note that the customer wants to receive the missing product
>>>> before 11.08.2020 or she wants a full refund
>>>>
>>>> On Wed, Aug 5, 2020 at 5:51 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> May we please ask you to hand it over to Denmark and make sure to
>>>>> include the order number.,- 600931140
>>>>>
>>>>> @Denmark A <[email-masked]> please assist in reshipping it to
>>>>> the customer please. thank you.
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 5, 2020 at 5:45 PM Deepika Agarwal <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> We are very sorry about this.
>>>>>> We can send the missing balloons tomorrow itself.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Deepika Agarwal   | * Co-Founder
>>>>>>
>>>>>> Global Wellness <http://www.globalwellness.co/> | Calorie Count
>>>>>> <http://www.caloriecount.ae/>
>>>>>>
>>>>>> 308, Binary Tower, Business Bay, Dubai.
>>>>>>
>>>>>> M: +971 524268553
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 5 Aug 2020, at 5:39 PM, Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> 
>>>>>> Team,
>>>>>>
>>>>>> Customer only received the  13 alphabet balloons.(HAPPY BIRTHDAY) but
>>>>>> not the 12 other balloons.
>>>>>>
>>>>>> Please advise ASAP.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 27, 2020 at 10:47 AM Deepika Agarwal <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Anas,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please ignore the previous email sent.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The combo consists of:
>>>>>>>
>>>>>>> 6 pieces golden balloon
>>>>>>>
>>>>>>> 6 pieces confetti balloon
>>>>>>>
>>>>>>> 13 alphabet balloons.(HAPPY BIRTHDAY)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> These were all included in the packet.
>>>>>>>
>>>>>>> The customer would have mistaken the entire combo of 13 alphabets as
>>>>>>> 1 piece.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Deepika Agarwal   |* Co-Founder
>>>>>>>
>>>>>>> Global Wellness <http://www.globalwellness.co/> | Calorie Count
>>>>>>> <http://www.caloriecount.ae/> |Party Propz
>>>>>>> <http://www.partypropz.co/>
>>>>>>>
>>>>>>> 308, Binary Tower, Business Bay, Dubai.
>>>>>>>
>>>>>>> M: +971 524268553
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>> *Sent:* Sunday, July 26, 2020 3:07 PM
>>>>>>> *To:* [email-masked]; [email-masked]
>>>>>>> *Cc:* customer care <[email-masked]>; Ashar Chalakkal <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Order Number 600931140
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The below customer complained that only 13 Pcs have been delivered
>>>>>>> for
>>>>>>>
>>>>>>> Party Propz - 25pcs Golden Happy Birthday Decoration Set
>>>>>>>
>>>>>>> SKU               GW-HAPCM44
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE