Subject: Re: 100156859- CRA NEEDED ASAP- R3716753635
From: Hyacinth Joyce <[email-masked]>
To: Mahmoud Omar <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>
Date: Mon, 10 Aug 2020 11:38:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called to follow up and is extremely upset about the entire
process most especially about the delay.

@Mahmoud Omar <[email-masked]> May we know where the shipment is? Is it
returned to our warehouse?
Please note that item has been collected on 23rd July.
Return reference - R3716753635

If not yet, please do the needful to return within 24hrs.

@Zubair Wahid <[email-masked]>  / @Ahmed Irfan
<[email-masked]> Please
update us immediately once the shipment is received.

@Hussain Firoz Miyagamwala <[email-masked]> Please assist to create
CRA once return is confirmed.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 8 Aug 2020 at 15:06, Mahmoud Omar <[email-masked]> wrote:

> Hi ,
>
>
>
> Shipment will return to your warehouse asap .
>
>
>
> Regards ,
>
>
>
> *From:* Michaela Manibo [mailto:[email-masked]]
> *Sent:* Friday, August 7, 2020 11:51 AM
> *To:* Hussain Firoz Miyagamwala
> *Cc:* Ahmed Irfan; Zubair Wahid; customer care; Mahmoud Omar
> *Subject:* Re: 100156859- CRA NEEDED ASAP- R3716753635
>
>
>
> Team,
>
> Please confirm receipt of the item in the warehouse and assist on CRA,
>
> @Mahmoud Omar <[email-masked]>  please advise if this was handed over
> to the warehouse team.
>
> @Ahmed Irfan <[email-masked]> and @Zubair Wahid
> <[email-masked]> , please assist
>
> @Hussain Firoz Miyagamwala <[email-masked]> , please assist on the
> CRA
>
> thanks
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 9:06 AM Michaela Manibo <
> [email-masked]> wrote:
>
> @Ahmed Irfan <[email-masked]>
>
> Good morning.
>
> Please assist and confirm this has been received in the warehouse please.
>
> R3716753635
>
> Thanks
>
>
>
>
>
>
> On Wed, Aug 5, 2020 at 12:11 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please assist the CRA for this order.  We need an urgent update on this
> please? We need to issue a refund for the customer
>
> Thanks
>
>
>
>
>
>
> On Wed, Jul 29, 2020 at 2:56 PM Michaela Manibo <
> [email-masked]> wrote:
>
> @Ahmed Irfan <[email-masked]>
>
> please help in confirming this..
>
> Thanks
>
>
>
>
>
>
> On Wed, Jul 29, 2020 at 11:46 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> We need to refund this customer ASAP. The item has been collected on 23rd
> . Please assist on CRA . Please confirm receipt.
>
>
>
>