Subject: Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick Cook Baby Food Steamer Blender-White - TC-TT423225
From: Christian Mendoza <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Abigail Nicole Capinpin <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Vipul Arora <[email-masked]>, Benoy TrucareFzc <[email-masked]>, Maria Katrina Bautista <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Avinash TrucareFzc <[email-masked]>
Date: Mon, 10 Aug 2020 15:26:14 +0800
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update here? @Ashley Fernandes <[email-masked]> @Abigail
Nicole Capinpin <[email-masked]>

Thank you and Best Regards,

On Fri, Aug 7, 2020 at 1:19 PM Christian Mendoza <[email-masked]>
wrote:

> Hi Ashley,
>
> Please confirm if we already receive the part for  600848991
>
> Thank you and Best Regards,
>
>
>
> On Thu, Aug 6, 2020 at 10:08 PM Avinash TrucareFzc <[email-masked]>
> wrote:
>
>> Hi Abby
>>
>>
>>
>> I have send the Lock ring
>>
>> our driver will hand over to Vipul on Saturday
>>
>>
>>
>> see attached image of the package for your reference.
>>
>>
>>
>>
>>
>> thanks
>>
>> kind regards
>>
>> Avi.
>>
>>
>>
>> *From:* Abigail Nicole Capinpin [mailto:[email-masked]]
>> *Sent:* Wednesday, August 05, 2020 6:00 PM
>> *To:* Avinash TrucareFzc <[email-masked]>; Christian Mendoza <
>> [email-masked]>; RP Singh TrucareFzc <[email-masked]>
>> *Cc:* Ashley Fernandes <[email-masked]>; Benoy TrucareFzc <
>> [email-masked]>; Maria Katrina Bautista <[email-masked]>;
>> Returns.fc <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* RE: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>
>>
>>
>> Thanks Avi!
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Avinash TrucareFzc <[email-masked]>
>> *Sent:* Wednesday, August 5, 2020 12:45 PM
>> *To:* Abigail Nicole Capinpin <[email-masked]>; Christian
>> Mendoza <[email-masked]>; RP Singh TrucareFzc <
>> [email-masked]>
>> *Cc:* Ashley Fernandes <[email-masked]>; Benoy TrucareFzc <
>> [email-masked]>; Maria Katrina Bautista <[email-masked]>;
>> Returns.fc <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* RE: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>
>>
>>
>> Hi Abby
>>
>>
>>
>>
>>
>>    1. Order #600781042 - C - lock ring. was sent on 30th July 2020 last
>>    Thursday.
>>
>>
>>
>>
>>
>>
>>
>>    1. Order 600848991  find attached image
>>
>> I will send the C - lock ring. by our driver tomorrow
>>
>>
>>
>> let me know who should my driver hand over to.
>>
>>
>>
>>
>>
>> thanks
>>
>> kind regards
>>
>> Avi.
>>
>>
>>
>> *From:* Abigail Nicole Capinpin [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Wednesday, August 05, 2020 12:09 PM
>> *To:* Christian Mendoza <[email-masked]>; RP Singh TrucareFzc <
>> [email-masked]>
>> *Cc:* Avinash TrucareFzc <[email-masked]>; Ashley Fernandes <
>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; Maria
>> Katrina Bautista <[email-masked]>; Returns.fc <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* RE: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>
>>
>>
>> Hi Christian,
>>
>>
>>
>> Could you please send me a consolidated list of SO#s with issues? RP sent
>> couple of items already last week and it would be great if you can check
>> with the WH team if they’ve received any.
>>
>>
>>
>> @RP Singh <[email-masked]> – Please confirm that this issue has
>> been addressed from your deliveries last week too.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Wednesday, August 5, 2020 11:54 AM
>> *To:* Abigail Nicole Capinpin <[email-masked]>
>> *Cc:* RP Singh | TrucareFzc <[email-masked]>; Avinash Trucare <
>> [email-masked]>; Ashley Fernandes <[email-masked]>; Benoy
>> TrucareFzc <[email-masked]>; Maria Katrina Bautista <
>> [email-masked]>; Returns.fc <[email-masked]>; customer
>> care <[email-masked]>
>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>
>>
>>
>> Reminder.
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Mon, Aug 3, 2020 at 1:12 PM Christian Mendoza <[email-masked]>
>> wrote:
>>
>> Any update on this?
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Tue, Jul 28, 2020 at 6:00 PM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>> Hi Avinash,
>>
>>
>>
>> As discussed, you will revert to us regarding this concern today.
>>
>>
>>
>> @RP Singh <[email-masked]> – Please assist to close this issue.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Tuesday, July 28, 2020 1:59 PM
>> *To:* Abigail Nicole Capinpin <[email-masked]>
>> *Cc:* Avinash Trucare <[email-masked]>; Ashley Fernandes <
>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP Singh
>> | TrucareFzc <[email-masked]>; Maria Katrina Bautista <
>> [email-masked]>; Returns.fc <[email-masked]>; customer
>> care <[email-masked]>
>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>
>>
>>
>> Hi,
>>
>>
>>
>> Customer just confirmed last Sunday that the item is still undelivered.
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Tue, Jul 28, 2020 at 12:55 PM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>> Hi Christian,
>>
>>
>>
>> As per Avinash, all our requests were resolved already and items were
>> sent 3 weeks ago.
>>
>>
>>
>> @Avinash <[email-masked]> – Please share the order numbers on
>> which you’ve sent the replacements/missing parts.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Monday, July 27, 2020 4:43 AM
>> *To:* Abigail Nicole Capinpin <[email-masked]>
>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash Trucare <
>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
>> Singh | TrucareFzc <[email-masked]>; Maria Katrina Bautista <
>> [email-masked]>; Returns.fc <[email-masked]>; customer
>> care <[email-masked]>
>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> May we have an update here? Customer is very furious and still waiting
>> for the part.
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Thu, Jul 23, 2020 at 8:34 PM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>> Hi Christian,
>>
>>
>>
>> Could you please check in the warehouse if it was delivered already? I
>> believe the vendor confirmed to send it few weeks ago.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Thursday, July 23, 2020 10:25 AM
>> *To:* Abigail Nicole Capinpin <[email-masked]>
>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash Trucare <
>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
>> Singh | TrucareFzc <[email-masked]>; Maria Katrina Bautista <
>> [email-masked]>; Returns.fc <[email-masked]>; customer
>> care <[email-masked]>
>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Tue, Jul 7, 2020 at 10:14 AM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>> Hi Ashley,
>>
>>
>>
>> I’ve spoken with the vendor. They will revert to you today and replace
>> the damaged item. Indeed, after sales complaints should be taken seriously
>> and resolve asap.
>>
>>
>>
>> Moving forward, appreciate if you can loop me in the moment we receive
>> the complaint so I can also assist at the same moment.
>>
>>
>>
>> Let me know should you have any other concern.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ashley Fernandes <[email-masked]>
>> *Sent:* Tuesday, July 7, 2020 10:01 AM
>> *To:* Avinash Trucare <[email-masked]>; Benoy TrucareFzc <
>> [email-masked]>; RP Singh | TrucareFzc <[email-masked]>;
>> Abigail Nicole Capinpin <[email-masked]>
>> *Cc:* Christian Mendoza <[email-masked]>; Maria Katrina
>> Bautista <[email-masked]>; Returns.fc <[email-masked]>;
>> customer care <[email-masked]>
>> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
>> Cook Baby Food Steamer Blender-White - TC-TT423225
>>
>>
>>
>> Dear Avinash,
>>
>>
>>
>> We need your urgency in resolving the below customer's complaint. After
>> sales complaints need to be treated with utmost urgency, if we are not able
>> to get a resolution from your end, we'll have to return the item back to
>> you.
>>
>>
>>
>> ++ @Abigail Nicole Capinpin <[email-masked]>
>>
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Mon, Jul 6, 2020 at 2:02 PM Christian Mendoza <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please update @Ashley Fernandes <[email-masked]> kindly assist
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Mon, Jul 6, 2020 at 9:46 AM Maria Katrina Bautista <
>> [email-masked]> wrote:
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> The customer is following up.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Sat, 20 Jun 2020 at 14:51, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> As per customer, after receiving the item they realized the blender was
>> not working because the locking ring is missing.
>>
>>
>>
>> It’s C - lock ring.
>>
>>
>>
>>
>>
>>
>>
>> Please send the missing part so we can deliver it to the customer.
>>
>>
>>
>> Thank you
>>
>>