Subject: Re: WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY IMPORTANT ! 600906105 #1189087
From: Malak Nobeh <[email-masked]>
To: "Hesham Hatem (DHL AE)" <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Eugene Mugisa <[email-masked]>, Moataz Salah El Din <[email-masked]>, Asad <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>, "ae.mumzworld" <[email-masked]>
Date: Mon, 10 Aug 2020 10:53:29 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hesham,

Please ensure to collect the item from the customer within 24-48 hours as
maximum. Customer also informed to print the invoice.

Thanks.

On Mon, 10 Aug 2020 at 10:51, Alaa Musa <[email-masked]> wrote:

> Hi Hesham and Malak,
>
> Please find the attached document:
>
> Regards,
> Alaa
>
>
> On Mon, 10 Aug 2020 at 10:42, Malak Nobeh <[email-masked]> wrote:
>
>> Hello Hesham,
>>
>> Your Tracking Number6290729653
>> Piece # 1: JD014600008027672906
>> Pickup Confirmation Number CBJ200810632644
>>
>> Thanks.
>>
>>
>>
>> On Mon, 10 Aug 2020 at 10:40, Malak Nobeh <[email-masked]> wrote:
>>
>>> Hello,
>>>
>>> @Alaa Musa <[email-masked]> Please create the AWB.
>>>
>>> @Hesham Hatem (DHL AE) <[email-masked]> Once its done please let
>>> us know when the collection will be done.
>>>
>>> Thanks.
>>>
>>>
>>>
>>> On Mon, 10 Aug 2020 at 10:34, Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>>> + @Hesham Hatem (DHL AE) <[email-masked]>
>>>>
>>>>
>>>>
>>>> As discussed, we need to arrange collection for this item urgently in
>>>> Kuwait. Let us know if you can
>>>>
>>>> support on this case.
>>>>
>>>>
>>>>
>>>> + @Moataz Salah El Din <[email-masked]> who will support in
>>>> creating the AWB once confirmed.
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>> Eugene.
>>>>
>>>>
>>>>
>>>> *From:* Malak Nobeh <[email-masked]>
>>>> *Sent:* Monday, August 10, 2020 10:17 AM
>>>> *To:* Eugene Mugisa <[email-masked]>
>>>> *Cc:* Asad <[email-masked]>; Shady Elgendy <[email-masked]>;
>>>> customer care <[email-masked]>; Ronald Gaviola <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Leena <
>>>> [email-masked]>; Sagar Khawani <[email-masked]>
>>>> *Subject:* WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY
>>>> IMPORTANT ! 600906105 #1189087
>>>>
>>>>
>>>>
>>>> Dear Eugene,
>>>>
>>>> As discussed,
>>>>
>>>> We delivered wrong item for the customer under the SKU : BK-G240 which
>>>> worth  2,185.00 AED, and her original item price is 598.84 AED.Please note
>>>> we have contact DHL several times to collect the item in order to raise CRA
>>>> and process the refund whoever they informed us that movement is
>>>> still suspended.
>>>>
>>>>
>>>>
>>>>
>>>> *WRONG ITEM :*https://www.mumzworld.com/en/cam-cot-orso-white
>>>>
>>>>
>>>>
>>>>
>>>> ORIGINAL ITEM:
>>>>
>>>> https://www.mumzworld.com/en/cam-duvet-set-pack-of-3-beige
>>>>
>>>>
>>>>
>>>> Below what we will do :
>>>>
>>>> 1- The case escalated to the account manager HESHAM  for DHL in order
>>>> to see if we can collect the item and if not what is the estimated time to
>>>> collect it.
>>>>
>>>> 2- Will get a written confirmation from the customer to keep the item
>>>> in the original package in order to collect it later.
>>>> 3- In case DHL couldn't collect the item within this week , i will
>>>> raise a REFUND ticket for the customer without CRA as this is DED case and
>>>> we need to close it.
>>>>
>>>>
>>>>
>>>>
>>>> Please check with the concerned team and approve.
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>

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