Subject: Re: Order #600913273 // Sku :MD-2042957 // Name :Baby Jogger - City Tour Lux Car Seat Adaptors Maxi-Cosi - Black // Incorrect item
From: Rukhsana Zafar <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, Naib Khan <[email-masked]>, Nesty John Pascua <[email-masked]>, Hyacinth Joyce <[email-masked]>, Road Rider <[email-masked]>, lastmile <[email-masked]>, Jeno Serenio <[email-masked]>, customer care <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Mon, 10 Aug 2020 10:49:45 +0400
List-Id: <ccteam.mumzworld.com>

On 10-08-2020 10:16 AM, Angeli Fontillas wrote:

> Hello Team, 
> 
> May we know where is this now? 
> 
> Customer is following up and wants the delivery today. 
> 
> Please ensure to reship today without fail. 
> 
> Please advise the courier assigned to follow up. 
> 
> Thank you.  
> 
> On Sun, 9 Aug 2020 at 16:50, Rukhsana Zafar <[email-masked]> wrote: 
> 
> On 2020-08-09 05:27, Naib Khan wrote: 
> +Road Rider Customer Support +Road Rider  
> 
> Please delivered today ASAP. 
> 
> Regards. 
> Naib 
> 
> On Sun, 9 Aug 2020 at 16:22, Hyacinth Joyce <[email-masked]> wrote: 
> Hi Naib, 
> 
> To which courier/driver did we arrange the delivery? 
> 
> Kindly assist to ensure Today delivery without fail. 
> 
> Thank you. 
> 
> Best Regards, 
> 
> Joyce Alvarado
> 
> Customer Care Representative
> 
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> On Tue, 4 Aug 2020 at 17:27, Denmark A <[email-masked]> wrote: 
> Dear Jeno,  
> 
> Received with thanks.  
> 
> @Naib Khan Please assist to reship a package to the below address.  
> 
> Regards,  
> Den mark 
> 
> On Tue, Aug 4, 2020 at 9:27 AM Jeno Serenio <[email-masked]> wrote: 
> 
> Dear Den Mark, 
> 
> Good Morning. 
> 
> Hope all is well with you. 
> 
> We are waiting for the item for inhouse verification. 
> 
> Thanks to follow-up with your team when they can bring the item to our office. 
> 
> Upon verification, we will advise you accordingly. 
> 
> We look forward to hear from you. 
> 
> Wishing you good day. 
> 
> Kind regards, 
> 
> Jeno Serenio 
> 
> Sales Coordinator 
> 
> _UAE weekend: Friday and Saturday_ 
> 
> _ _ 
> 
> JENO SERENIO 
> 
> SALES COORDINATOR 
> 
> DUBAI SILICON OASIS FREE ZONE 
> 
> LIGHT INDUSTRIAL UNITS  *  LIU 6 - OFFICE D7 & D8 
> 
> PO BOX 450201  *  DUBAI - UAE 
> 
> M  +971 569 636 787 *  T  +971 4 326 3080 - Ext. 212 
> 
> [email-masked] *  MAPYR.COM [2] 
> 
> CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the 
> 
> sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.  
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> Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy. 
> 
> From: Denmark A <[email-masked]> 
> Sent: Tuesday, August 4, 2020 8:57 AM
> To: Jeno Serenio <[email-masked]>
> Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
> Subject: Re: Order #600913273 // Sku :MD-2042957 // Name :Baby Jogger - City Tour Lux Car Seat Adaptors Maxi-Cosi - Black // Incorrect item 
> 
> Dear Jeno, 
> 
> Please respond and update.  
> 
> Regards,  
> 
> Den mark 
> 
> On Mon, Jul 27, 2020 at 1:54 PM Denmark A <[email-masked]> wrote: 
> 
> Dear Vendor, 
> 
> Please see the below customer complaint and allow us to send the item back to you for your further evaluation.  
> 
> Find also the sales invoice for your reference. 
> 
> Return Reason:missing_part_or_pieces
> Comments :Incorrect item sent   
> 
> We appreciate your support in this matter, Thank you.  
> 
> Stay HOME Stay SAFE... 
> 
> Best Regards, 
> 
> Den mark

Hi Team, 

As per driver 3 attempts has already been made and there was continuous
no response so we returned the shipment back to you. 

-- 
Rukhsana Zafar
Operations Cum Sales Coordinator
+ 971 54 3080 393 
  -- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w:
www.mumzworld.com [1]
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
PO Box 500245, Dubai, UAE

Dear Team, 

We will deliver the shipment today.

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268701 

Links:
------
[1] http://www.mumzworld.com/
[2] http://www.mapyr.com/