Subject: COMPLAINT ABOUT COD AMOUNT || 290101459640 || MUMZWOLRD
From: Mariya Christy <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Pavankumar A ([email-masked])" <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, customer care <[email-masked]>, "Key Accounts - UAE" <[email-masked]>, Mir Taqi Ali <[email-masked]>, Colin Coelho <[email-masked]>, "Amir Mustafa Ebadda" <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Mon, 10 Aug 2020 06:50:19 +0000
List-Id: <ccteam.mumzworld.com>

Dear Hussain,

Will check with our team and will update you, also please note below 5 shipments already delivered for the said 31 shipments.

1

290101459700

09/08/2020 19:59

POD - Proof of Delivery

hanan alharbi

2

290101459694

09/08/2020 16:41

POD - Proof of Delivery

SALEH ALI

3

290101459838

09/08/2020 16:15

POD - Proof of Delivery

mohammad

4

290101459910

09/08/2020 15:46

POD - Proof of Delivery

ماجده

5

290101459805

09/08/2020 11:39

POD - Proof of Delivery

alhanouf

Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

[Description: Description: https://i.imgur.com/USrdqwS.png]<https://www.iso.org/home.html>

[Description: Description: https://i.imgur.com/SQX5bLW.png]<https://www.tapaonline.org/>

[Description: Description: https://i.imgur.com/cTTlr3y.png]<https://www.ticsi.org/>

[Description: Description: https://i.imgur.com/J7JkZV1.png]<https://sa.greatplacetowork.com/en/>

[Description: Description: fb]<http://www.facebook.com/SMSAExpress>

[Description: Description: tw]<http://twitter.com/SMSAExpress>

[Description: Description: ig]<http://www.instagram.com/SMSAExpress>

[Description: Description: in]<https://www.linkedin.com/company/smsaexpress/>

[Description: Description: Please consider the environment before printing this email]

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Hussain Firoz Miyagamwala [mailto:[email-masked]]
Sent: Monday, 10 August, 2020 10:35 AM
To: Mariya Christy
Cc: Pavankumar A ([email-masked]); Eugene Mugisa; Johannes Jade Pabeca; customer care; Key Accounts - UAE; Mir Taqi Ali; Colin Coelho; Amir Mustafa Ebadda; Ronald Gaviola
Subject: Re: COMPLAINT ABOUT COD AMOUNT || 290101459640 || MUMZWOLRD

Dear Mariya,

Can't we just amend it and mark it as paid ?
Because these AWBs were already uploaded in our ERP system and customers got the notifications on these AWBs.

Please check with your management.

[https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ]

On Mon, Aug 10, 2020 at 10:25 AM Mariya Christy <[email-masked]<mailto:[email-masked]>> wrote:
Dear Hussain,

Kindly share new AWB with revised COD amount for those shipments handed over to SMSA.

Reference

IdNumber

Name

City

Country

Mobile

Telephone

Address1

Address2

weight

shipType

codAmt

itemDesc

custVal

custCurr

gpsPoints

Boxes

AWB

UPDATE

200320500

2

ohod alahmadi

Yanbu

Saudi Arabia

966553322009

966553322009

الملك خالد ٢ Yanbu

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459430

KSA DOM

200320602_2

3

نوره العصيمي

Riyadh

Saudi Arabia

966500434946

966500434946

اسطنبول 9 Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459440

KSA DOM

200320815_2

4

اماني القحطاني

Riyadh

Saudi Arabia

966503443669

966503443669

حي العزيزيه جنوب الرياض  Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459451

KSA DOM

100173649_2

14

هيلا الغامدي

Al Baha

Saudi Arabia

966564554402

966564554402

bani dabian 9092 Al Baha

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459556

KSA DOM

200322654_2

15

Ehab Mlybari

Makkah

Saudi Arabia

966554542161

966554542161

شارع محمد بن جبير بجوار مصرف الراجحي 2502 Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459567

KSA DOM

100173981_2

17

سلطان العتيبي

Makkah

Saudi Arabia

966545762604

966545762604

شارع64 الطابق الثاني Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459589

KSA DOM

100173985_2

18

Kseniia  Sabaeva

Dhahran

Saudi Arabia

966500930197

966500930197

Palm Springs Compound Villa 12 Dhahran

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459590

KSA DOM

200324638_2

20

حلا السيف

Makkah

Saudi Arabia

966560041614

966560041614

خلف الدفاع المدني بحي الغساله  Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459617

KSA DOM

200324783_2

21

faris mohammad

Zulfi

Saudi Arabia

966504135616

966504135616

شارع تبوك  Zulfi

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459628

KSA DOM

200325914_2

22

heba nasser

Riyadh

Saudi Arabia

966580616345

966580616345

سدره ماركت  Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459639

KSA DOM

200325924_1

23

العنود سلمان

Qassim

Saudi Arabia

966565193806

966565193806

الملك عبدالعزيز الثاني Qassim

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459640

KSA DOM

200325940

25

Waad Alotaibi

Riyadh

Saudi Arabia

966553555499

966553555499

Hittin  Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459661

KSA DOM

200325946_1

27

هند المحمدي

Rabigh

Saudi Arabia

966541319441

966541319441

الشارع العام  Rabigh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459683

KSA DOM

200325959_1

28

Nora altoaimi

Qassim

Saudi Arabia

966556620263

966556620263

عنيزه / الجوهره شارع عمر بن الخطاب Qassim

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459694

KSA DOM

100176201_1

29

حنان الحربي

Madinah

Saudi Arabia

966503195504

966503195504

حي الربوه طريق الامير محمد بن عبدالعزيز حي الربوه شارع الامير محمد بن عبدالعزيز بعد صيدلية النهدي يمين Madinah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459700

KSA DOM

200325993_1

30

ناهد محمد

Zulfi

Saudi Arabia

966555122350

966555122350

حي اليرموك  Zulfi

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459711

KSA DOM

100176222_2

32

Dr. Abdulwahab Alkhadhari

Riyadh

Saudi Arabia

966555148360

966555148360

king Saud University School of Law Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459733

KSA DOM

200326003_1

34

عبير فارس

Riyadh

Saudi Arabia

966551549344

966551549344

ابراهيم بن ثنيان ٢٠ Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459755

KSA DOM

200326002_1

35

شوق العائله

Madinah

Saudi Arabia

966504163319

966504163319

جبار بن صخرخلف ادارة الدفاع المدني 4322 Madinah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459766

KSA DOM

200326031

37

عبد العزيز المطوع

Gizan

Saudi Arabia

966556674338

966556674338

الشارع العام  Gizan

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459788

KSA DOM

200326059_1

39

Alhanouf Alrakian

Riyadh

Saudi Arabia

966539135155

966539135155

٧٣٦٦ الجامع الازهر - المرسلات - الرياض ١٢٤٦٢-٣٨٨٢ المملكة العربيه السعرديه  Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459805

KSA DOM

200326068

40

حسام الاحمدي

Madinah

Saudi Arabia

966566810666

966566810666

الامام مسلم  Madinah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459816

KSA DOM

100176274_1

41

محمد المعاوي

Bisha

Saudi Arabia

966569982940

966569982940

ثانوية الحرف  Bisha

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459827

KSA DOM

100176290

42

تركي ..

Buraydah

Saudi Arabia

966543228489

966543228489

حي الفايزيه ، شارع الامام مسلم ، شارع الستين  Buraydah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459838

KSA DOM

200326071_2

43

Munirah Hamd

AlBukayriyah

Saudi Arabia

966568384888

966568384888

القصيم - البكيرية  AlBukayriyah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459849

KSA DOM

200326110

45

muneerah ja

Riyadh

Saudi Arabia

966500279216

966500279216

القيروان شارع ابراهيم الرهاوي رقم الوحده ١ Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459860

KSA DOM

100176307

46

Manar Allihaibi

Makkah

Saudi Arabia

966505560078

966505560078

شارع الثلاثين - خلف مجمع تداوي الطبي 1 Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459871

KSA DOM

200326109

47

enaam asiri

Abha

Saudi Arabia

966531848444

966531848444

أسد بن موسى فيلا ٨ Abha

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459882

KSA DOM

200326153

48

Rotan Ho

Buraydah

Saudi Arabia

966563210513

966563210513

عمر بن عبدالعزيز 5323 Buraydah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459893

KSA DOM

200326159_1

49

Alaa Omer E

Makkah

Saudi Arabia

966555446849

966555446849

العزيزيه ستر الحياني قتاده الطحان Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459900

KSA DOM

200326170_2

50

ماجدة صالح

Riyadh

Saudi Arabia

966506404908

966506404908

شارع داغستان رقم ٦ Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459910

KSA DOM

200320159_2

1

Norah Nasser

Al Hassa

Saudi Arabia

966532595222

966532595222

محاسن ارامكو  Al Hassa

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459429

Not Handed over to SMSA

200321735_2

5

um hussam al harbi

Makkah

Saudi Arabia

966535437534

966535437534

زهرة العمره خلف سوق السوريين Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459462

Not Handed over to SMSA

200321743_2

6

rabab madani

Makkah

Saudi Arabia

966566693356

966566693356

الشرائع مخطط ٢ اقرب معلم سوبرماركت بندة - عمارة - الدور الارضي - Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459473

Not Handed over to SMSA

200321414_2

7

وسميه محمد

Buraydah

Saudi Arabia

966532020406

966532020406

خلف اسواق مرجان السعوديه حي النهضه Buraydah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459484

Not Handed over to SMSA

100173267_2

8

Ryhana Alasafra

Tarut

Saudi Arabia

966560485000

966560485000

شارع سنابس العام/ مركز عليوات 6438-2 Tarut

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459495

Not Handed over to SMSA

100173393_2

9

muna khalid

Dammam

Saudi Arabia

966562177858

966562177858

19c street  Dammam

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459501

Not Handed over to SMSA

100173516_2

10

Nouf Zaid

Riyadh

Saudi Arabia

966554476711

966554476711

Street no.208 . Unit No 2 ‏Riyadh 13522 - 6990 KSA ‏4449 No. 208​ - Al Malqa Dist. Unit No 2 ‏Riyadh 13522 - 6990 KSA Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459512

Not Handed over to SMSA

100173526_2

11

Rania garah

Madinah

Saudi Arabia

966503329001

966503329001

alqiblateen sultanah Madinah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459523

Not Handed over to SMSA

200322176_2

12

razan .h.o

Makkah

Saudi Arabia

966544062366

966544062366

البحيرات مسجد القناوي شقة رقم 5 Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459534

Not Handed over to SMSA

200322155

13

طارق محمد

Makkah

Saudi Arabia

966538181231

966538181231

شراء شراء Makkah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459545

Not Handed over to SMSA

100173840_2

16

Dr Leena Baghdadi

Riyadh

Saudi Arabia

966555696963

966555696963

8117 Al Amir Abdul llah Ibn Abdulaziz Al Muhammadiyah Unit no.1 Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459578

Not Handed over to SMSA

200323178_2

19

soma ali

Al Taif

Saudi Arabia

966509109603

966509109603

سوبر ماركت المنار ٣ Al Taif

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459606

Not Handed over to SMSA

100176156_2

24

فهد السعيد

Riyadh

Saudi Arabia

966530127224

966530127224

شارع إبراهيم الجاسر  Riyadh

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459650

Not Handed over to SMSA

200325941_2

26

nawal al

Madinah

Saudi Arabia

966532955382

966532955382

شارع المنارات شارع المنارات Madinah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459672

Not Handed over to SMSA

200325996_1

31

هيلة نايف

Buraydah

Saudi Arabia

966554174447

966554174447

تموينات الحربي الروضه Buraydah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459722

Not Handed over to SMSA

100176223_1

33

فهاد البلوي

Tabuk

Saudi Arabia

966599993219

966599993219

King abdullH  Tabuk

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459744

Not Handed over to SMSA

200326021

36

somaia alshehri

Khamis Musheet

Saudi Arabia

966548481079

966548481079

شارع الضيافه  Khamis Musheet

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459777

Not Handed over to SMSA

200326044_1

38

فهد الغامدي

Al Baha

Saudi Arabia

966542255635

966542255635

سعد بن صقر الشارع العام Al Baha

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459799

Not Handed over to SMSA

200326091_1

44

نوره المطلق

Buraydah

Saudi Arabia

966532733555

966532733555

طريق عمر بن الخطاب دبلوكس Buraydah

1

DLV

0.00

Baby Items

0

SAR

0

1

290101459850

Not Handed over to SMSA

Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

[Description: Description: https://i.imgur.com/USrdqwS.png]<https://www.iso.org/home.html>

[Description: Description: https://i.imgur.com/SQX5bLW.png]<https://www.tapaonline.org/>

[Description: Description: https://i.imgur.com/cTTlr3y.png]<https://www.ticsi.org/>

[Description: Description: https://i.imgur.com/J7JkZV1.png]<https://sa.greatplacetowork.com/en/>

[Description: Description: fb]<http://www.facebook.com/SMSAExpress>

[Description: Description: tw]<http://twitter.com/SMSAExpress>

[Description: Description: ig]<http://www.instagram.com/SMSAExpress>

[Description: Description: in]<https://www.linkedin.com/company/smsaexpress/>

[Description: Description: Please consider the environment before printing this email]

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Hussain Firoz Miyagamwala [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, 10 August, 2020 9:47 AM
To: Ronald Gaviola; Mariya Christy
Cc: Pavankumar A ([email-masked]<mailto:[email-masked]>); Eugene Mugisa; Johannes Jade Pabeca; customer care; Key Accounts - UAE; Mir Taqi Ali; Colin Coelho; Amir Mustafa Ebadda
Subject: Re: COMPLAINT ABOUT COD AMOUNT || 290101459640 || MUMZWOLRD

Dear Mariya,

Thanks for escalating this issue.
Please note that the COD charges were added by mistake.

Please find the attached AWBs which were affected, Kindly ask your team to amend the charges in the system as these are ALL PAID orders confirmed.

[https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ]

On Mon, Aug 10, 2020 at 9:43 AM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Adding +Hussain Firoz Miyagamwala<mailto:[email-masked]>

Please check.

Regards,
Ronald

On Mon, Aug 10, 2020 at 9:40 AM Mariya Christy <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

With refer to sub shipment we received complaint from CNEE that they already paid online, but upon checking the AWB which is pasted on the shipment is having COD as “0” whereas SMSA AWB is having COD as “169 SAR”.

Please look into this case as we received same complaint before on AWB#290101459816, attached email for reference.

AWB on shipment

SMSA AWB

[Description: cid:[email-masked]]

awbNo

Reference

PUP Dated

codAmt

290101459910

200326170_2

8-Aug-20

169

290101459900

200326159_1

8-Aug-20

169

290101459893

200326153

8-Aug-20

169

290101459882

200326109

8-Aug-20

169

290101459871

100176307

8-Aug-20

169

290101459860

200326110

8-Aug-20

169

290101459849

200326071_2

8-Aug-20

169

290101459838

100176290

8-Aug-20

169

290101459827

100176274_1

8-Aug-20

169

290101459816

200326068

8-Aug-20

169

290101459805

200326059_1

8-Aug-20

169

290101459788

200326031

8-Aug-20

169

290101459766

200326002_1

8-Aug-20

169

290101459755

200326003_1

8-Aug-20

169

290101459733

100176222_2

8-Aug-20

169

290101459711

200325993_1

8-Aug-20

169

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Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

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