Subject: Re: WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY IMPORTANT ! 600906105 #1189087
From: Malak Nobeh <[email-masked]>
To: "Hesham Hatem (DHL AE)" <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Eugene Mugisa <[email-masked]>, Moataz Salah El Din <[email-masked]>, Asad <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Mon, 10 Aug 2020 10:42:11 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hesham,

Your Tracking Number6290729653
Piece # 1: JD014600008027672906
Pickup Confirmation Number CBJ200810632644

Thanks.

On Mon, 10 Aug 2020 at 10:40, Malak Nobeh <[email-masked]> wrote:

> Hello,
>
> @Alaa Musa <[email-masked]> Please create the AWB.
>
> @Hesham Hatem (DHL AE) <[email-masked]> Once its done please let us
> know when the collection will be done.
>
> Thanks.
>
>
>
> On Mon, 10 Aug 2020 at 10:34, Eugene Mugisa <[email-masked]> wrote:
>
>> + @Hesham Hatem (DHL AE) <[email-masked]>
>>
>>
>>
>> As discussed, we need to arrange collection for this item urgently in
>> Kuwait. Let us know if you can
>>
>> support on this case.
>>
>>
>>
>> + @Moataz Salah El Din <[email-masked]> who will support in
>> creating the AWB once confirmed.
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Malak Nobeh <[email-masked]>
>> *Sent:* Monday, August 10, 2020 10:17 AM
>> *To:* Eugene Mugisa <[email-masked]>
>> *Cc:* Asad <[email-masked]>; Shady Elgendy <[email-masked]>;
>> customer care <[email-masked]>; Ronald Gaviola <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Leena <
>> [email-masked]>; Sagar Khawani <[email-masked]>
>> *Subject:* WRONG ITEM DELIVERED - DED CASE - KUWAIT ORDER - VERY
>> IMPORTANT ! 600906105 #1189087
>>
>>
>>
>> Dear Eugene,
>>
>> As discussed,
>>
>> We delivered wrong item for the customer under the SKU : BK-G240 which
>> worth  2,185.00 AED, and her original item price is 598.84 AED.Please note
>> we have contact DHL several times to collect the item in order to raise CRA
>> and process the refund whoever they informed us that movement is
>> still suspended.
>>
>>
>>
>>
>> *WRONG ITEM :*https://www.mumzworld.com/en/cam-cot-orso-white
>>
>>
>>
>>
>> ORIGINAL ITEM:
>>
>> https://www.mumzworld.com/en/cam-duvet-set-pack-of-3-beige
>>
>>
>>
>> Below what we will do :
>>
>> 1- The case escalated to the account manager HESHAM  for DHL in order to
>> see if we can collect the item and if not what is the estimated time to
>> collect it.
>>
>> 2- Will get a written confirmation from the customer to keep the item in
>> the original package in order to collect it later.
>> 3- In case DHL couldn't collect the item within this week , i will
>> raise a REFUND ticket for the customer without CRA as this is DED case and
>> we need to close it.
>>
>>
>>
>>
>> Please check with the concerned team and approve.
>>
>>
>> Thank you.
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>>
>
>
> --
>
>

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