Subject: Re: 1093161462 || Collection || 600906105 << Reference ID: 61738496 >>
From: Malak Nobeh <[email-masked]>
To: "Hesham Hatem (DHL AE)" <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Alaa Musa <[email-masked]>, Alaa Musa <[email-masked]>, customer care <[email-masked]>, Moataz Salah El Din <[email-masked]>, Tamara Akhieva <[email-masked]>, "Returns.fc" <[email-masked]>, "ae.mumzworld" <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Mon, 10 Aug 2020 10:40:00 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hesham,

Thank you for the quick response.

@Eugene Mugisa <[email-masked]> @Ronald Gaviola
<[email-masked]> Please
approve.

@Alaa Musa <[email-masked]> Please create the AWB.

Thank you.

On Mon, 10 Aug 2020 at 10:33, Hesham Hatem (DHL AE) <[email-masked]>
wrote:

> Hi Malak,
>
>
>
> Please note that booking was arranged by road thus it’s not possible as
> the service is suspended , however if you wish to book by air we can
> arrange for the collection.
>
>
>
> Hi Khalid,
>
>
>
> Please confirm.
>
>
>
> Regards,
>
> *Hesham* *Hatem*
> Major Accounts Manager
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
> Phone: +971 4 2924858
> Mobile: +971 50 1898588
>
>  <http://hcoronavirus.dhl>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* 10 August 2020 10:06
> *To:* Hesham Hatem (DHL AE) <[email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Alaa Musa <
> [email-masked]>; Alaa Musa <[email-masked]>; customer care
> <[email-masked]>; Moataz Salah El Din <[email-masked]>;
> Tamara Akhieva <[email-masked]>; Returns.fc <
> [email-masked]>; ae.mumzworld <[email-masked]>; Asad <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Shady Elgendy <
> [email-masked]>; Ronald Gaviola <[email-masked]>
> *Subject:* Re: 1093161462 || Collection || 600906105 << Reference ID:
> 61738496 >>
>
>
>
> Dear Hesham,
>
> Hope you are doing well and Safe,
>
> We need your kind support for this case , as we deliver wrong item for the
> customer worth  2,185.00 AED,and we need to collect the item from her in
> order to process the refund as per her request.Please let us know if we can
> collect the item , and if its not what is the estimated time to collect it.
>
> Kindly note this is DED CASE.
>
>
> Thanks.
>
>
>
> On Thu, 6 Aug 2020 at 11:20, ae.mumzworld via customer care <
> [email-masked]> wrote:
>
> Hi Ekta,
>
>
>
> Good day.
>
>
>
> Movement is still suspended.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: 1093161462 || Collection || 600906105 << Reference ID:
> 61738496 >>
> >> Sent: Tue, 04 Aug 2020 18:59:13 UTC+04:00
> >>
> >>
>
> Hi Mohamed,
>
>
> >>
>
> With regards to the above collection request, can you please advise if the
> roads are now cleared for movement and collection?
>
> Accordingly, we can request for new return AWB
>
>
> >>
>
> @Alaa Musa <[email-masked]> Please create a new return AWB upon
> confirmation from Mohamed.
> >>
>
>
> >>
>
> Thanks
>
>
> >>
>
> Regards,
>
> Ekta
>
>
> >>
>
> On Wed, 22 Jul 2020 at 18:58, ae.mumzworld via customer care <
> [email-masked]> wrote:
> >>
>
> Dear Alaa,
>
>
> >>
>
> Please not the Booking has been cancelled for now due to road movements
> are suspended in this area.
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Mohamed Shabreen*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 600567567
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Subject: Re: 1093161462 || Collection || 600906105 << Reference ID:
> 61738496 >>
> >> Sent: Wed, 22 Jul 2020 16:28:07 UTC+04:00
> >>
> >>
>
> Hi Mohamed,
> >>
>
>
> >>
>
> The collection reference is :
>
>
> >>
>  CBJ200714627022
>
>
> >>
>
> Regards,
>
> Alaa
>
>
> >>
>
>
> >>
>
> On Tue, 21 Jul 2020 at 14:01, <[email-masked]> wrote:
> >>
>
> Dear Alaa,
>
>
> >>
>
> Please Provide the Booking referance number starting from CBJ
>
>
> >>
>
>
> >>
>
> Should you require any further assistance, please contact me directly.
>
>
> >>
>
>
> >>
>
>
> >>
>
> Best Regards,
>
>
> >>
>
>
> >>
>
> *Mohamed Shabreen*
>
> Key Account Advisor
>
>
> >>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 600567567
>
>
> >>
>
> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
> >>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Subject: 1093161462 || Collection || 600906105
> >> Sent: Sun, 19 Jul 2020 10:09:17 UTC+04:00
> >>
> >>
>
> Dear team,
> >>
>
>
> >>
>
> Please arrange urgent collection , the customer is following up on a daily
> basis.
>
>
> >>
>
> Regards,
>
> Alaa
>
>
> >>
>
>
> >>
>
>
> >>
>
>
>
>
>
>
> >>
>
> --
> >>
>
> *Regards, *
>
>
> >>
>
>
> >>
>
>
>
>
>
>
>
>
> --
>
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