Subject: Re: Order #600913273 // Sku :MD-2042957 // Name :Baby Jogger - City Tour Lux Car Seat Adaptors Maxi-Cosi - Black // Incorrect item
From: Naib Khan <[email-masked]>
To: Rukhsana Zafar <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Road Rider <[email-masked]>, Denmark A <[email-masked]>, lastmile <[email-masked]>, Jeno Serenio <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Mon, 10 Aug 2020 10:18:32 +0400
List-Id: <ccteam.mumzworld.com>

@Road Rider Customer Support <[email-masked]> ,

Order not yet delivered may I know the reason.

Regards.
Naib

On Sun, 9 Aug 2020 at 16:50, Rukhsana Zafar <[email-masked]>
wrote:

> On 2020-08-09 05:27, Naib Khan wrote:
>
> +Road Rider Customer Support <[email-masked]> +Road Rider
> <[email-masked]>
>
> Please delivered today ASAP.
>
>
> Regards.
> Naib
>
> On Sun, 9 Aug 2020 at 16:22, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Naib,
>>
>> To which courier/driver did we arrange the delivery?
>>
>> Kindly assist to ensure Today delivery without fail.
>>
>> Thank you.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> On Tue, 4 Aug 2020 at 17:27, Denmark A <[email-masked]> wrote:
>>
>>> Dear Jeno,
>>>
>>> Received with thanks.
>>>
>>> @Naib Khan <[email-masked]> Please assist to reship a package to
>>> the below address.
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Tue, Aug 4, 2020 at 9:27 AM Jeno Serenio <[email-masked]> wrote:
>>>
>>>> Dear Den Mark,
>>>>
>>>>
>>>>
>>>> Good Morning.
>>>>
>>>>
>>>>
>>>> Hope all is well with you.
>>>>
>>>>
>>>>
>>>> We are waiting for the item for inhouse verification.
>>>>
>>>>
>>>>
>>>> Thanks to follow-up with your team when they can bring the item to our
>>>> office.
>>>>
>>>>
>>>>
>>>> Upon verification, we will advise you accordingly.
>>>>
>>>>
>>>>
>>>> We look forward to hear from you.
>>>>
>>>>
>>>>
>>>> Wishing you good day.
>>>>
>>>>
>>>>
>>>> Kind regards,
>>>>
>>>>
>>>>
>>>> *Jeno Serenio*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *JENO SERENIO*
>>>>
>>>> SALES COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>>
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>>
>>>>
>>>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Tuesday, August 4, 2020 8:57 AM
>>>> *To:* Jeno Serenio <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>>>> [email-masked]>; Michael Rolle <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Re: Order #600913273 // Sku :MD-2042957 // Name :Baby
>>>> Jogger - City Tour Lux Car Seat Adaptors Maxi-Cosi - Black // Incorrect item
>>>>
>>>>
>>>>
>>>> Dear Jeno,
>>>>
>>>>
>>>>
>>>> Please respond and update.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Mon, Jul 27, 2020 at 1:54 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> Find also the sales invoice for your reference.
>>>>
>>>> Return Reason:missing_part_or_pieces
>>>> Comments :Incorrect item sent
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE...
>>>>
>>>> Best Regards,
>>>>
>>>> Den mark
>>>>
>>>> Hi Team,
>
> As per driver 3 attempts has already been made and there was continuous no
> response so we returned the shipment back to you.
>
>
> --
> *Rukhsana Zafar*
> Operations Cum Sales Coordinator
> + 971 54 3080 393
>