Subject: Re: Order #600913273 // Sku :MD-2042957 // Name :Baby Jogger - City Tour Lux Car Seat Adaptors Maxi-Cosi - Black // Incorrect item
From: Angeli Fontillas <[email-masked]>
To: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, Naib Khan <[email-masked]>, Nesty John Pascua <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Road Rider <[email-masked]>, lastmile <[email-masked]>, Jeno Serenio <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>, Rukhsana Zafar <[email-masked]>
Date: Mon, 10 Aug 2020 10:16:32 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we know where is this now?

Customer is following up and wants the delivery today.

Please ensure to reship today without fail.

Please advise the courier assigned to follow up.

Thank you.

On Sun, 9 Aug 2020 at 16:50, Rukhsana Zafar <[email-masked]>
wrote:

> On 2020-08-09 05:27, Naib Khan wrote:
>
> +Road Rider Customer Support <[email-masked]> +Road Rider
> <[email-masked]>
>
> Please delivered today ASAP.
>
>
> Regards.
> Naib
>
> On Sun, 9 Aug 2020 at 16:22, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Naib,
>>
>> To which courier/driver did we arrange the delivery?
>>
>> Kindly assist to ensure Today delivery without fail.
>>
>> Thank you.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> On Tue, 4 Aug 2020 at 17:27, Denmark A <[email-masked]> wrote:
>>
>>> Dear Jeno,
>>>
>>> Received with thanks.
>>>
>>> @Naib Khan <[email-masked]> Please assist to reship a package to
>>> the below address.
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Tue, Aug 4, 2020 at 9:27 AM Jeno Serenio <[email-masked]> wrote:
>>>
>>>> Dear Den Mark,
>>>>
>>>>
>>>>
>>>> Good Morning.
>>>>
>>>>
>>>>
>>>> Hope all is well with you.
>>>>
>>>>
>>>>
>>>> We are waiting for the item for inhouse verification.
>>>>
>>>>
>>>>
>>>> Thanks to follow-up with your team when they can bring the item to our
>>>> office.
>>>>
>>>>
>>>>
>>>> Upon verification, we will advise you accordingly.
>>>>
>>>>
>>>>
>>>> We look forward to hear from you.
>>>>
>>>>
>>>>
>>>> Wishing you good day.
>>>>
>>>>
>>>>
>>>> Kind regards,
>>>>
>>>>
>>>>
>>>> *Jeno Serenio*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *JENO SERENIO*
>>>>
>>>> SALES COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>>
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>>
>>>>
>>>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Tuesday, August 4, 2020 8:57 AM
>>>> *To:* Jeno Serenio <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>>>> [email-masked]>; Michael Rolle <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Re: Order #600913273 // Sku :MD-2042957 // Name :Baby
>>>> Jogger - City Tour Lux Car Seat Adaptors Maxi-Cosi - Black // Incorrect item
>>>>
>>>>
>>>>
>>>> Dear Jeno,
>>>>
>>>>
>>>>
>>>> Please respond and update.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Mon, Jul 27, 2020 at 1:54 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> Find also the sales invoice for your reference.
>>>>
>>>> Return Reason:missing_part_or_pieces
>>>> Comments :Incorrect item sent
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE...
>>>>
>>>> Best Regards,
>>>>
>>>> Den mark
>>>>
>>>> Hi Team,
>
> As per driver 3 attempts has already been made and there was continuous no
> response so we returned the shipment back to you.
>
>
> --
> *Rukhsana Zafar*
> Operations Cum Sales Coordinator
> + 971 54 3080 393
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE