Subject: Re: Order #600941602 URGENT CRA_AR_RE13975
From: Naib Khan <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohit Caleb <[email-masked]>, "Alina D'Souza" <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Vipul Arora <[email-masked]>
Date: Mon, 10 Aug 2020 08:57:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shady,

Item collected today will be handed over to the return team.

Regards.
Naib

On Mon, 10 Aug 2020 at 08:29, Shady Elgendy <[email-masked]> wrote:

> @Naib Khan <[email-masked]> Is this done?
> ᐧ
>
> On Sun, Aug 9, 2020 at 3:04 PM Shady Elgendy <[email-masked]> wrote:
>
>> Please confirm once pickedup?
>> ᐧ
>>
>> On Sun, Aug 9, 2020 at 8:27 AM Naib Khan <[email-masked]> wrote:
>>
>>> Hi Shady,
>>>
>>> Driver try to collect Thursday but the customer not available will
>>> assign for today's collection.
>>>
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Sun, 9 Aug 2020 at 08:23, Shady Elgendy <[email-masked]> wrote:
>>>
>>>> @Naib Khan <[email-masked]> Please confirm that item is picked up
>>>> @Abdelmohsen basha <[email-masked]> Please be sure to close this
>>>> today
>>>>
>>>> Thanks
>>>> ᐧ
>>>>
>>>> On Thu, Aug 6, 2020 at 3:28 PM Naib Khan <[email-masked]> wrote:
>>>>
>>>>> Hi Shady,
>>>>>
>>>>> Location in Abu Dhabi arranged with SDD driver will be collected today.
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>>
>>>>> On Thu, 6 Aug 2020 at 15:23, Shady Elgendy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Naib Khan <[email-masked]> Is this done?
>>>>>> ᐧ
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 1:17 PM Naib Khan <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Abdelmohsen,
>>>>>>>
>>>>>>> Noted.
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 6 Aug 2020 at 13:15, Abdelmohsen basha <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello All,
>>>>>>>>
>>>>>>>> Please arrange to collect this CRA today urgently.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Thu, 6 Aug 2020 at 09:39, Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mohit,
>>>>>>>>>
>>>>>>>>> The customer complained about social media, ordered black we sent
>>>>>>>>> charcoal in colour. Please advise
>>>>>>>>>
>>>>>>>>> A new order has been placed for the customer once received please
>>>>>>>>> pick and pack accordingly checking the color
>>>>>>>>>
>>>>>>>>> Order # 600945881
>>>>>>>>>
>>>>>>>>> @Naib Khan <[email-masked]> @Abdelmohsen basha
>>>>>>>>> <[email-masked]> Request you to please schedule an urgent
>>>>>>>>> collection today for the wrong item.
>>>>>>>>>
>>>>>>>>> Order #600941602
>>>>>>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600941602>
>>>>>>>>>
>>>>>>>>> Products Details
>>>>>>>>> Sku :BS-F2161BB
>>>>>>>>> Name :Dreambaby - Royale Converta - Black
>>>>>>>>> Date Placed :2020-08-01 15:07:43
>>>>>>>>> Date Shipped :2020-08-04 16:29:44
>>>>>>>>> Qty Ordered :1.0000
>>>>>>>>> Amount :552.38
>>>>>>>>> Shipping Country:United Arab Emirates
>>>>>>>>>
>>>>>>>>> Return Reason:wrong_item_received
>>>>>>>>> Comments :I ordered the black and you sent me charcoal color,
>>>>>>>>> always making mistakes or sending defective items. Horrible customer service
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>
>
> --
>
>