Subject: Re: Order Number 600931140
From: Deepika Agarwal <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: [email-masked], Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Ashar Chalakkal <[email-masked]>, "Returns.fc" <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Sun, 9 Aug 2020 17:47:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team, 

The missing items were handed over to the driver on Thursday itself. 

Regards
 
Deepika Agarwal   |  Co-Founder
Global Wellness | Calorie Count
308, Binary Tower, Business Bay, Dubai.
M: +971 524268553

> On 9 Aug 2020, at 4:52 PM, Yaseen Shaqra <[email-masked]> wrote:
> 
> 
> Hi Deepika,
> 
> Please check and update us 
> 
>> On Sun, Aug 9, 2020 at 4:44 PM Denmark A <[email-masked]> wrote:
>> Dear Yaseen, 
>> 
>> Item not yet received, and also please remind the Vendor to put my name on that item they will hand over to the Return Department. 
>> 
>> Regards, 
>> Den mark 
>> 
>>> On Sun, Aug 9, 2020 at 3:47 PM Yaseen Shaqra <[email-masked]> wrote:
>>> Hi Denmark,
>>> 
>>> Please check and confirm if you received the missing products
>>> 
>>> Kindly note that the customer wants to receive the missing product before 11.08.2020 or she wants a full refund
>>> 
>>>> On Wed, Aug 5, 2020 at 5:51 PM Michaela Manibo <[email-masked]> wrote:
>>>> Team, 
>>>> 
>>>> May we please ask you to hand it over to Denmark and make sure to include the order number.,- 600931140
>>>> 
>>>> @Denmark A please assist in reshipping it to the customer please. thank you. 
>>>> 
>>>> Thanks 
>>>> 
>>>> 
>>>> 
>>>>> On Wed, Aug 5, 2020 at 5:45 PM Deepika Agarwal <[email-masked]> wrote:
>>>>> Hi,
>>>>> 
>>>>> We are very sorry about this. 
>>>>> We can send the missing balloons tomorrow itself.
>>>>> 
>>>>> Regards
>>>>>  
>>>>> Deepika Agarwal   |  Co-Founder
>>>>> Global Wellness | Calorie Count
>>>>> 308, Binary Tower, Business Bay, Dubai.
>>>>> M: +971 524268553
>>>>>  
>>>>> 
>>>>>>> On 5 Aug 2020, at 5:39 PM, Michaela Manibo <[email-masked]> wrote:
>>>>>>> 
>>>>>> 
>>>>>> Team,
>>>>>> 
>>>>>> Customer only received the  13 alphabet balloons.(HAPPY BIRTHDAY) but not the 12 other balloons.
>>>>>> 
>>>>>> Please advise ASAP.
>>>>>> 
>>>>>> Thanks 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>>> On Mon, Jul 27, 2020 at 10:47 AM Deepika Agarwal <[email-masked]> wrote:
>>>>>>> Hi Anas,
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> Please ignore the previous email sent.
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> The combo consists of:
>>>>>>> 
>>>>>>> 6 pieces golden balloon
>>>>>>> 
>>>>>>> 6 pieces confetti balloon
>>>>>>> 
>>>>>>> 13 alphabet balloons.(HAPPY BIRTHDAY)
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> These were all included in the packet.
>>>>>>> 
>>>>>>> The customer would have mistaken the entire combo of 13 alphabets as 1 piece.
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> Regards
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> Deepika Agarwal   | Co-Founder
>>>>>>> 
>>>>>>> Global Wellness | Calorie Count |Party Propz
>>>>>>> 
>>>>>>> 308, Binary Tower, Business Bay, Dubai.
>>>>>>> 
>>>>>>> M: +971 524268553
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> From: Anas nazzal <[email-masked]> 
>>>>>>> Sent: Sunday, July 26, 2020 3:07 PM
>>>>>>> To: [email-masked]; [email-masked]
>>>>>>> Cc: customer care <[email-masked]>; Ashar Chalakkal <[email-masked]>
>>>>>>> Subject: Order Number 600931140
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> Dear Team,
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> The below customer complained that only 13 Pcs have been delivered for 
>>>>>>> 
>>>>>>> Party Propz - 25pcs Golden Happy Birthday Decoration Set
>>>>>>> 
>>>>>>> SKU               GW-HAPCM44
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>>>>>> Best Regards,
>>>>>>> 
>>>>>>> Anas Nazzal 
>>>>>>> 
>>>>>>>  
>>>>>>> 
>>> 
>>> 
>>> -- 
>>> Best Regards,
>>> 
>>> Yaseen Mohammed
>>> 
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>>> 
>>> 
>>> 
> 
> 
> -- 
> Best Regards,
> 
> Yaseen Mohammed
> 
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>