Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Mary Anne Agapito <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Road Rider Customer Support <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sun, 9 Aug 2020 17:40:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene and Naib,

The refund is pending because of this issue. The customer is extremely
upset until now he hasn't received his money back

Please ensure the item will be collected tomorrow without any fail.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]> wrote:

> Hi Naib / EUgene,
>
> Arrange collection asap. CRA IS refunded
>
> Cannot create another CRA, a replacement was provided however the customer
> was refunded as its defective again
>
> SHEET IS updated please collect asap
>
>
> Regards,
> Alina
>
>
>
> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> Please check on this, customer is following up on the refund and saying
>> that item is still not collected until now but CRA has been refunded.
>>
>> We need to raise refund escalation asap.
>>
>> Please advise.
>>
>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> Please check on this, the customer is following up on refund and the
>>> item is still not collected but CRA is already refunded?
>>>
>>> Please push the collection tomorrow without fail .
>>>
>>> SHIP TOMohamed Musadique Shaikh
>>> 23 street, near jazeera kindergarden
>>> Villa 6, flat 102
>>> Abu Dhabi ABU DHABI 45333
>>> United Arab Emirates Map
>>>
>>> SHIP AREAAl Mushrif
>>>
>>> SHIP PHONE971501290010
>>>
>>>
>>> Thank you.
>>>
>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>
>>>> Hi @[email-masked] <[email-masked]>,
>>>>
>>>> Please arrange for this pick up tyo be done today or tomorrow maximum
>>>> as it has been pending for too long
>>>>
>>>>
>>>>
>>>> SHIP TOMohamed Musadique Shaikh
>>>> 23 street, near jazeera kindergarden
>>>> Villa 6, flat 102
>>>> Abu Dhabi ABU DHABI 45333
>>>> United Arab Emirates Map
>>>>
>>>> SHIP AREAAl Mushrif
>>>>
>>>> SHIP PHONE971501290010
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>