Subject: Re: Urgent Cases
From: "Asad ." <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Zubair Wahid <[email-masked]>, Shady Elgendy <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Sun, 9 Aug 2020 13:12:59 +0000
List-Id: <ccteam.mumzworld.com>

Hussain and team,  Its super urgent! Please create CRA’s and close these cases today it self. Some of these are pending since April. I want commitment from all of you to close these cases today.

Any approval required from me?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
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[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
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From: Yaseen Shaqra <[email-masked]>
Date: Sunday, 9 August 2020 at 4:26 PM
To: Zubair Wahid <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Subject: Re: Urgent Cases

Hi Zubair,

Please update us at the soonest, the customer is following up n the refund

Kindly check and confirm in order for us to create the CRA

On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zubair,

Please check the and confirm the items that needs a refund below, we have placed a new order for the available items 600930357

Order Number
Items needs refund
Items Value
Missing items Reordered
Items Value
Comment
100145915_2

KSA-AHG-01776-023_2-4M
GT-CH02525
203.73 AED
TC-TT423228
GT-CH79467-31
1,196.62 AED
The order is showing cancelled from Shipa, the customer wants a refund for the missing items
100152219_4
-
-
KSA-LALS-3H551610_8
54.93 AED
The customer recived a wrong product KSA-FAMC-10-1745117-Blue
100156825_2
KSA-AT-NC-SPPL8
TC-TT446502GreenBlueBoys
590 AED
KSA-LALS-126G776_9m
KSA-AIP-219307
KSA-IA-11507089
355.17 AED
Please create CRA for the Items needs refund
100148896_1
KSA-AHG-54262701-3-6M
KSA-AHG-54264201-0-3M
KSA-AHG-54750302-3-6M
KSA-AHG-55072200-3-6M
KSA-AHG-54263900-3-6M
KSA-AHG-53938105-6-7Y
KSA-AHG-53938105-8-9Y
522.01 AED
TC-TT42257885
BNDL-B-TT9
110.9 AED
Please create CRA for the Items needs refund
100163244_1
-
-
TC-Y3173
59 AED
Wrong color received

On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:
Yaseen
Please create a new order for mentioned items including the wrong color item. We will dispatch them together.
Hussain can you assist in creating the order again.

On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zubair,

Please update us up on the cases

On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please find below the new issues that the customer is facing

100148896_1, the customer did not receive the below items

KSA-AHG-54262701-3-6M
KSA-AHG-54264201-0-3M
KSA-AHG-54750302-3-6M
KSA-AHG-55072200-3-6M
KSA-AHG-54263900-3-6M
KSA-AHG-53938105-6-7Y
KSA-AHG-53938105-8-9Y
TC-TT42257885
BNDL-B-TT9

100143650, The customer received damaged car seat

KSA-MD-BZ10504-01

100163244, Wrong color received, the customer ordered blue and she received pink

TC-Y3173

On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zubair and Ahmed,

The customer has another issue now. For order # 100156825_2 . She received part of the items, below items are missing:
KSA-AT-NC-SPPL8
TC-TT446502GreenBlueBoys
KSA-LALS-126G776_9m
KSA-AIP-219307
KSA-IA-11507089 ( received part of the bundle (84 picec rather than 168)

Please dispatch asap customer is due on Tuesday

Regards,
Alaa

On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zubair,

as discussed yesterday about dispatching the shipments, until not there are no records on the shipments

The customer needs an answer today

Kindly check and advise

On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:
Yes Asad
I had spoken to Yaseen and sorted the issue

On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Has this case been addressed?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: "Asad ." <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 July 2020 at 5:19 PM
To: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>, Zubair Wahid <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Irfan <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>, Alaa Musa <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, Amir Julkarnain <[email-masked]<mailto:[email-masked]>>, Sagar Khawani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Urgent Cases

Zubair, can you please address this immediately.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 July 2020 at 2:53 PM
To: Asad <[email-masked]<mailto:[email-masked]>>
Cc: Zubair Wahid <[email-masked]<mailto:[email-masked]>>, Ahmed Irfan <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>, Alaa Musa <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, Amir Julkarnain <[email-masked]<mailto:[email-masked]>>, Sagar Khawani <[email-masked]<mailto:[email-masked]>>
Subject: Urgent Cases

Dear Asad
We need your support here
The customer is ordering frequently from us and her lifetime sales since April until today is 17,841.59 AED
She is facing several issues with all the orders that she placed, and her due date is next week
We need to solve all the issues below at the soonest:

*         23-Apr-2020 // 100142271_2: she received the below products damaged by the heat; we need your approval to refund the customer without collecting the             items as its damaged and there is no use to collect them (81.82AED)
        Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
        Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 – (31.50AED)
        Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 – (31.50AED)

*         1-May-2020 // 100145915_2:  is was assigned to Shipa but until today it is not shipped

 we placed a new order for the customer 100167000, without GT-CH02525 because it is OOS

The customer wants a refund for the OOS product.

*        27-May-2020 // 100152219_2: The customer received a wrong product different than she ordered, she ordered MD-AC3120 (179 AED)

but she received MD-AC3020 (139 AED), the customer is okay to refund the price different (40 AED) back to the same card that she used.

*         27-May-2020 // 100152219_4: The customer ordered KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue (23AED)

Please advise if we should place a new order for the customer

*         8-Jun-2020 // 100156825_2: The shipment is not dispatched yet with Barq

*         25-Jun-2020 // 100163244_1: The shipment is not dispatched yet with Barq
--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

--
Best Regards,
Yaseen Mohammed
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE