Subject: Re: Order number 600783466
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>, Glaiza <[email-masked]>, Afra Syed <[email-masked]>
Cc: repairs <[email-masked]>, rizwan <[email-masked]>, customer care <[email-masked]>, brands <[email-masked]>, mili <[email-masked]>
Date: Sun, 9 Aug 2020 17:10:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Glazia,

Kindly find the below photo of the item.

@Afra Syed <[email-masked]> kindly assist and confirm when the item can
be received to arrange delivery to the customer.

Best regards,
Anas Nazzal

On Sun, Aug 9, 2020 at 4:56 PM Denmark A <[email-masked]> wrote:

> @Anas nazzal <[email-masked]> @Yaseen Shaqra <[email-masked]> Check
> the vendor requirements and inform the customer as well.
>
> Regards,
> Den mark
>
> On Sun, Aug 9, 2020 at 4:51 PM Glaiza <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>>
>>
>> Received RMA, can you also please share some images of the product?
>>
>>
>>
>> We do have spare part similar to the mattress pad of Lullaby Playard.
>>
>> Please see attached for your reference, it’s a mattress for Lullaby Dream.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>> Glaiza Abutin
>>
>> Purchasing Executive
>>
>>
>>
>> T: +971 4 222 0799 <+97142220799> M: +971 52 625 1443 <+971526251443>
>>
>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Dubai P.O. Box 6761
>>
>>
>>
>> *Office Timings:* 8am – 5pm Sun to Thu UAE Local time
>>
>> *Office Closed*: Fri – Sat UAE Weekend
>>
>>
>>
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>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, August 9, 2020 4:31 PM
>> *To:* Yaseen Shaqra <[email-masked]>
>> *Cc:* Anas nazzal <[email-masked]>; repairs <[email-masked]>;
>> rizwan <[email-masked]>; customer care <[email-masked]>; Afra
>> Syed <[email-masked]>; brands <[email-masked]>; mili <
>> [email-masked]>; Glaiza <[email-masked]>; Michaela Manibo <
>> [email-masked]>
>> *Subject:* Re: Order number 600783466
>>
>>
>>
>> Dear Yaseen,
>>
>>
>>
>> Please create a CRA for the specific item that needs to be collected  and
>> updated in the tracker sheet so we can proceed .
>>
>>
>>
>> @Glaiza <[email-masked]> Please find the attached RMA filled up form
>> for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Sun, Aug 9, 2020 at 4:16 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please update us at the earliest, the customer is following up
>>
>>
>>
>> On Wed, Aug 5, 2020 at 11:52 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> Customer is following up on this case.  Please assist.
>>
>>
>>
>>
>>
>> On Mon, Aug 3, 2020 at 12:02 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> KIndly assist and share RMA for the below .
>>
>>
>>
>> Best regards
>>
>> Anas Nazzal
>>
>>
>>
>> On Mon, Aug 3, 2020 at 8:42 AM Glaiza <[email-masked]> wrote:
>>
>> Dear Anas,
>>
>>
>>
>> Please fill up the attached GBT RMA form and send us with complete
>> details.
>>
>> Kindly also share images or video of the actual item.
>>
>>
>>
>> *NOTE:* Kindly share RMA form with any communication relating to
>> returns, missing parts/spare parts request, repairs.
>>
>>
>>
>>
>>
>> Hi @repairs <[email-masked]>, please check below spare part if
>> available for Lullaby Baby Playard (CH79094). Thanks!
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>> Glaiza Abutin
>>
>> Purchasing Executive
>>
>>
>>
>> T: +971 4 222 0799 <+97142220799> M: +971 52 625 1443 <+971526251443>
>>
>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Dubai P.O. Box 6761
>>
>>
>>
>> *Office Timings:* 8am – 5pm Sun to Thu UAE Local time
>>
>> *Office Closed*: Fri – Sat UAE Weekend
>>
>>
>>
>>
>>
>>
>>
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>>
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>>
>>
>> *From:* Anas nazzal <[email-masked]>
>> *Sent:* Sunday, August 2, 2020 4:54 PM
>> *To:* brands <[email-masked]>; rizwan <[email-masked]>; Glaiza <
>> [email-masked]>; mili <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Afra Syed <[email-masked]
>> >
>> *Subject:* Order number 600783466
>>
>>
>>
>> Dear team,
>>
>>
>>
>> The below customer confirmed that the Chicco - Lullaby Baby Playard -
>> Orion has been delivered without mattress pad
>>
>> SKU    GT-CH79094-51
>>
>>
>>
>>
>>
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>