Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Shady Elgendy <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, Marla Joy Laurico <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Jessa Garcia <[email-masked]>
Date: Sun, 9 Aug 2020 14:02:45 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Please see the below photo to proceed.

Regards,
Den mark

On Sun, Aug 9, 2020 at 1:59 PM Alina D'Souza <[email-masked]> wrote:

> Thanks Magdy,
>
> @Denmark A <[email-masked]> Update CRA
>
> Regards,
> Alina
>
> On Sun, Aug 9, 2020 at 1:57 PM Mohamed Magdy <[email-masked]>
> wrote:
>
>> Approved, please proceed.
>>
>> On Sun, Aug 9, 2020 at 1:50 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Shady,
>>>
>>> Need approvals please advise
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sun, Aug 9, 2020 at 12:53 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Shady,
>>>>
>>>> Please approve the below item to put it  in damaged location due to
>>>> vendor refusal to replace the item.
>>>>
>>>> Cost: 247.63 AED
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Sun, Aug 9, 2020 at 12:32 PM Shady Elgendy <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Abdelmohsen basha <[email-masked]>
>>>>> ᐧ
>>>>>
>>>>> On Sun, Aug 9, 2020 at 12:23 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> Update please customer escalating on social media
>>>>>>
>>>>>> Customer needs a refund , customer reported in 2 days from delivery
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Tue, Aug 4, 2020 at 3:34 PM Abigail Nicole Capinpin <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Veronica,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks for your feedback.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Marla <[email-masked]> – For your further assistance please.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> *Abigail Capinpin*
>>>>>>> Buyer
>>>>>>>
>>>>>>> *P* +971 4 433 9455
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* VERONICA MAMON <[email-masked]>
>>>>>>> *Sent:* Tuesday, August 4, 2020 3:29 PM
>>>>>>> *To:* Abigail Nicole Capinpin <[email-masked]>;
>>>>>>> [email-masked]
>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>>>> Marla Joy Laurico <[email-masked]>; Jessa Garcia <
>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>> *Subject:* RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES //
>>>>>>> Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid //
>>>>>>> DAMAGED
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Abigail,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We regret to inform you that we cannot give a warranty on this
>>>>>>> request.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thanks and Regards,*
>>>>>>>
>>>>>>> *Veronica Mamon*
>>>>>>>
>>>>>>> *E-Commerce Specialist*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *BiggLoyalty General Trading LLC. *
>>>>>>>
>>>>>>> *Sheikh Zayed Road, *
>>>>>>>
>>>>>>> *Nassima Tower Floor 2, *
>>>>>>>
>>>>>>> *Office Number: 204, *
>>>>>>>
>>>>>>> *PO Box:9865 Dubai-UAE*
>>>>>>>
>>>>>>> *Office  : +971 4 221 00 50 (UAE)*
>>>>>>>
>>>>>>> *Mobile: +971 55 828 864 (UAE)*
>>>>>>>
>>>>>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>>>>>
>>>>>>> **
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Abigail Nicole Capinpin <[email-masked]>
>>>>>>> *Sent:* Tuesday, August 4, 2020 9:34 AM
>>>>>>> *To:* VERONICA MAMON <[email-masked]>;
>>>>>>> [email-masked]
>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>>>> Marla Joy Laurico <[email-masked]>; Jessa Garcia <
>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>> *Subject:* RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES //
>>>>>>> Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid //
>>>>>>> DAMAGED
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Veronica,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As discussed last time, please confirm the warranty for the
>>>>>>> aforementioned order and advise whether you will fix or replace the item.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Looking forward to your feedback today.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> *Abigail Capinpin*
>>>>>>> Buyer
>>>>>>>
>>>>>>> *P* +971 4 433 9455
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>> *Sent:* Tuesday, August 4, 2020 8:46 AM
>>>>>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>>>> Marla Joy Laurico <[email-masked]>; Jessa Garcia <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES //
>>>>>>> Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid //
>>>>>>> DAMAGED
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Abigail,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Good Day!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Do we have an update on this? thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 29, 2020 at 5:24 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Dear Abigail,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> That is the only PO we have.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 29, 2020 at 5:10 PM Abigail Nicole Capinpin <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please double check the PO number against this sales order as I can
>>>>>>> see the customer placed an order last July 18th while your PO was
>>>>>>> raised last April 23rd.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Veronica,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As discussed, please check the warranty period for the said item and
>>>>>>> if we can have a replacement then that would be great.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> *Abigail Capinpin*
>>>>>>> Buyer
>>>>>>>
>>>>>>> *P* +971 4 433 9455
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>> *Sent:* Wednesday, July 29, 2020 5:02 PM
>>>>>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]
>>>>>>> >
>>>>>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES //
>>>>>>> Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid //
>>>>>>> DAMAGED
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> +Abigail Nicole Capinpin <[email-masked]> Please assist .
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 29, 2020 at 4:59 PM VERONICA MAMON <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Denmark,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As mentioned earlier, this item was purchased on 23rd April.
>>>>>>>
>>>>>>> We did not received any PO for this month on this item.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thanks and Regards,*
>>>>>>>
>>>>>>> *Veronica Mamon*
>>>>>>>
>>>>>>> *E-Commerce Specialist*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *BiggLoyalty General Trading LLC. *
>>>>>>>
>>>>>>> *Sheikh Zayed Road, *
>>>>>>>
>>>>>>> *Nassima Tower Floor 2, *
>>>>>>>
>>>>>>> *Office Number: 204, *
>>>>>>>
>>>>>>> *PO Box:9865 Dubai-UAE*
>>>>>>>
>>>>>>> *Office  : +971 4 221 00 50 (UAE)*
>>>>>>>
>>>>>>> *Mobile: +971 55 828 864 (UAE)*
>>>>>>>
>>>>>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>>>>>
>>>>>>> **
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>> *Sent:* Wednesday, July 29, 2020 4:51 PM
>>>>>>> *To:* VERONICA MAMON <[email-masked]>
>>>>>>> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders
>>>>>>> Biggloyalty <[email-masked]>; Aneesha Kodial <
>>>>>>> [email-masked]>; Damla Kavak <[email-masked]>;
>>>>>>> Stanley Mathews <[email-masked]>; customer care <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>>>>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>>>> Michael Rolle <[email-masked]>; Kenneth Nwaso <
>>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]
>>>>>>> >
>>>>>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES //
>>>>>>> Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid //
>>>>>>> DAMAGED
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear VERONICA,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Do we have other options to assist the customer needs as this was
>>>>>>> purchased by them last 18th of July 2020.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 29, 2020 at 4:46 PM VERONICA MAMON <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per the attached PO this order was dispatched on 23rd April 2020.
>>>>>>>
>>>>>>> It is over 3 months.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thanks and Regards,*
>>>>>>>
>>>>>>> *Veronica Mamon*
>>>>>>>
>>>>>>> *E-Commerce Specialist*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *BiggLoyalty General Trading LLC. *
>>>>>>>
>>>>>>> *Sheikh Zayed Road, *
>>>>>>>
>>>>>>> *Nassima Tower Floor 2, *
>>>>>>>
>>>>>>> *Office Number: 204, *
>>>>>>>
>>>>>>> *PO Box:9865 Dubai-UAE*
>>>>>>>
>>>>>>> *Office  : +971 4 221 00 50 (UAE)*
>>>>>>>
>>>>>>> *Mobile: +971 55 828 864 (UAE)*
>>>>>>>
>>>>>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>>>>>
>>>>>>> **
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>> *Sent:* Wednesday, July 29, 2020 4:38 PM
>>>>>>> *To:* VERONICA MAMON <[email-masked]>
>>>>>>> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders
>>>>>>> Biggloyalty <[email-masked]>; Aneesha Kodial <
>>>>>>> [email-masked]>; Damla Kavak <[email-masked]>;
>>>>>>> Stanley Mathews <[email-masked]>; customer care <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>>>>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>>>> Michael Rolle <[email-masked]>; Kenneth Nwaso <
>>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]
>>>>>>> >
>>>>>>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES //
>>>>>>> Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid //
>>>>>>> DAMAGED
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear VERONICA,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> POMUMZ_DXB184939 for your reference.
>>>>>>>
>>>>>>> Also find the attached sales invoice.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 29, 2020 at 4:35 PM VERONICA MAMON <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Denmark,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Can you please share us the Mumzworld PO number of this order so we
>>>>>>> can verify.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thanks and Regards,*
>>>>>>>
>>>>>>> *Veronica Mamon*
>>>>>>>
>>>>>>> *E-Commerce Specialist*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *BiggLoyalty General Trading LLC. *
>>>>>>>
>>>>>>> *Sheikh Zayed Road, *
>>>>>>>
>>>>>>> *Nassima Tower Floor 2, *
>>>>>>>
>>>>>>> *Office Number: 204, *
>>>>>>>
>>>>>>> *PO Box:9865 Dubai-UAE*
>>>>>>>
>>>>>>> *Office  : +971 4 221 00 50 (UAE)*
>>>>>>>
>>>>>>> *Mobile: +971 55 828 864 (UAE)*
>>>>>>>
>>>>>>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>>>>>>
>>>>>>> **
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Denmark A <[email-masked]>
>>>>>>> *Sent:* Wednesday, July 29, 2020 4:23 PM
>>>>>>> *To:* LLOYD SEQUEIRA <[email-masked]>; Orders
>>>>>>> Biggloyalty <[email-masked]>; Aneesha Kodial <
>>>>>>> [email-masked]>; Damla Kavak <[email-masked]>;
>>>>>>> VERONICA MAMON <[email-masked]>; Stanley Mathews <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>>> Samran Iftikhar <[email-masked]>; Michael Rolle <
>>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]
>>>>>>> >
>>>>>>> *Subject:* Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>>>>>>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Vendor,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>> item back to you for your further evaluation.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Return Reason:received_damaged_not_as_new
>>>>>>> Comments :damage on the side
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Stay HOME Stay SAFE…
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>
>> --
>>
>>