Subject: Re: Order #600912529 // Sku :BDM-E3761 // Name :Hape - Solar-Powered Engine // Defective
From: "Alina D'Souza" <[email-masked]>
To: Bernadette Villahermosa <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Babico Trading <[email-masked]>, Liza Nocete <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Date: Sun, 9 Aug 2020 13:58:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Customer needs Refund please update CRA does not need replacement

Please update CRA asap

Regards,
Alina

On Sun, Jul 26, 2020 at 11:00 AM Bernadette Villahermosa <[email-masked]>
wrote:

> Hi Denmark,
>
>
>
> Correction on the SKU you provided. This is E3760.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Bernadette Villahermosa
> *Sent:* Sunday, July 26, 2020 10:33 AM
> *To:* Denmark A <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Samran Iftikhar <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Alina D'Souza <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Babico Trading <[email-masked]>;
> Liza Nocete <[email-masked]>; Mark Jayson Canaria <[email-masked]>
> *Subject:* RE: Order #600912529 // Sku :BDM-E3761 // Name :Hape -
> Solar-Powered Engine // Defective
>
>
>
> Hi Denmark,
>
>
>
> We’ll replace the item. You may arrange the collection tomorrow.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 26, 2020 9:18 AM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Samran Iftikhar <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Alina D'Souza <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Babico Trading <[email-masked]>;
> Liza Nocete <[email-masked]>; Mark Jayson Canaria <[email-masked]>
> *Subject:* Re: Order #600912529 // Sku :BDM-E3761 // Name :Hape -
> Solar-Powered Engine // Defective
>
>
>
> Dear,
>
>
>
> POMUMZ_DXB221092 for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 26, 2020 at 9:15 AM Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> Please send us the PO number.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, July 25, 2020 9:49 AM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Samran Iftikhar <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Alina D'Souza <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600912529 // Sku :BDM-E3761 // Name :Hape -
> Solar-Powered Engine // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :We have placed this in direct sun outside for a whole day and
> made sure it got enough exposure but still the light charges to the red
> bar. Not fully charging.
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>