Subject: Re: COLLECTION REQUEST - DED CASE - VERY URGENT - 600882011- CRA_AR_RE12805
From: Malak Nobeh <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Naib Khan <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Sun, 9 Aug 2020 13:51:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene,

As discussed , we will process the refund 600882011 #1230887 , please
ensure to collect the item.

Thank you.

On Sun, 9 Aug 2020 at 12:52, Alina D'Souza <[email-masked]> wrote:

> Hi Eugene,
>
> The CRA is refunded without the collection.
>
> Customer has the item please arrange collection.
>
> Regards,
> Alina
>
> On Sun, Aug 9, 2020 at 12:46 PM Eugene Mugisa <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]>
>>
>>
>>
>> I see the order is refunded. What else can we do on this case.
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Malak Nobeh <[email-masked]>
>> *Sent:* Sunday, August 9, 2020 12:15 PM
>> *To:* Eugene Mugisa <[email-masked]>
>> *Cc:* Shady Elgendy <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Mostafa saad <[email-masked]>; Naib Khan <
>> [email-masked]>; Denmark A <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: COLLECTION REQUEST - DED CASE - VERY URGENT - 600882011-
>> CRA_AR_RE12805
>>
>>
>>
>> Dear Eugene,
>>
>> We need to close this case by the next one hour as DDA team escalated two
>> times and they want the solution immediately, customer over their SOCIAL
>> MEDIA. Please advice if the collection done?
>>
>> Thanks.
>>
>>
>>
>> On Sun, 9 Aug 2020 at 11:10, Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> CRA Is showing refunded but the item is not collected yet
>>
>>
>>
>> As per the Tracker it is showing LOST and why was the CRA refunded?
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sun, Aug 9, 2020 at 10:45 AM 'Malak Moh'd (Mumzworld Customer Care)'
>> via customer care <[email-masked]> wrote:
>>
>> ##- Please type your reply above this line -##
>>
>> You are registered as a CC on this request (1230397). Reply to this email
>> to add a comment to the request.
>>
>>
>> *Malak Moh'd* (Mumzworld.com)
>>
>> Aug 9, 2020, 10:45 AM GMT+4
>>
>> This is a follow-up to your previous request #1220176 "COLLECTION REQUEST
>> - DED CA..."
>>
>> Hello,
>>
>> Please confirm if this is done?
>>
>> Thanks.
>>
>> Attachment(s)
>> image.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/S5YIA1ZVtSqxZdJe32zBOE90u/?name=image.png>
>>
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>>
>>
>>
>>
>> --
>>
>>
>

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