Subject: Re: KSA Tamer Returns Queries - Till Date - Red Flag
From: Hussain Firoz Miyagamwala <[email-masked]>
To: "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ayman Albarqawi <[email-masked]>, Samer Sabri <[email-masked]>, "Hani Mustafa (R3PL)" <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, "ZAHID ABDULWAHID (3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, Harshil Gupta <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, Pavankumar A <[email-masked]>, Vipul Arora <[email-masked]>
Date: Sun, 9 Aug 2020 12:47:34 +0400
List-Id: <ccteam.mumzworld.com>

Dear Tamer Team,

What's the update here ?
We urgently need your confirmation on this as customer are following up for
refunds.

We will charge this to Tamer if not solved today.

On Thu, Aug 6, 2020 at 9:37 AM Asad . <[email-masked]> wrote:

> Adding Ayman and Samer
>
>
>
> Team, It is very shocking that we still have so many issues pending.
>
>
>
> Hussain, are our customers waiting for their refunds because of these
> delays?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
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> *From: *Hussain Firoz Miyagamwala <[email-masked]>
> *Date: *Wednesday, 5 August 2020 at 5:51 PM
> *To: *"Raghu Nalloor (R3PL)" <[email-masked]>, Zubair Wahid
> <[email-masked]>, "ZAHID ABDULWAHID (3PL)" <
> [email-masked]>, "Azharuddin Kalamuddin (R3PL)" <
> [email-masked]>, "Hani Mustafa (R3PL)" <
> [email-masked]>
> *Cc: *Ekta Jesswani <[email-masked]>, Amir Julkarnain <
> [email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy
> <[email-masked]>, Asad <[email-masked]>, Harshil Gupta <
> [email-masked]>, customer care <[email-masked]>, Eugene
> Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>,
> Pavankumar A <[email-masked]>, Vipul Arora <[email-masked]>
> *Subject: *KSA Tamer Returns Queries - Till Date - Red Flag
>
>
>
> Dear Zubair / Raghu,
>
>
>
> I have some queries for the returns data.
>
> Please check the below.
>
>
>
> *Query 1*
>
>
>
> Please find the attached list of orders for which I don't have any CRAs in
> the system, meaning these were not confirmed from your side although the
> courier company claims that it is 100% returned as per the AWB.
>
> Below are the numbers from the couriers portal, you can also check it from
> your side.
>
>
>
> *Row Labels*
>
> *Count of AWB*
>
> Naqel
>
> 284
>
> Wimo
>
> 242
>
> iMile
>
> 221
>
> Aramex
>
> 107
>
> Tamer / Careem
>
> 75
>
> UPS
>
> 59
>
> BarqExpress
>
> 51
>
> Shipa
>
> 50
>
> SMSA
>
> 42
>
> SMSA International
>
> 35
>
> Saee
>
> 31
>
> TAM-KSA
>
> 18
>
> *Grand Total*
>
> *1215*
>
>
>
> @Sagar Khawani <[email-masked]> Please note that this data is
> totally for the orders which don't have any CRAs at all, There might be
> many orders which are partial shipments but we had CRA for one IF only and
> for the other we did not have.
>
>  We can only catch these orders once you do the Reco, So please share the
> file here in this Email thread if you have such cases.
>
>
>
> @Zubair Wahid <[email-masked]> @Raghu Nalloor (R3PL)
> <[email-masked]> Attached file for your reference. ( The
> data is from Feb - Till Date ) - Please check the column name Tamer in the
> sheet.
>
>
>
>
>
> *Query 2*
>
>
>
> The below data is of open CRAs in system and all are returned but no
> confirmation from Tamer.
>
> Attached data for your reference.
>
>
>
> *Open CRAs Comment*
>
> *Count*
>
> Naqel Partial CRA, Pending confirmation from Tamer for the rest of the
> items in CRA
>
> 71
>
> Returned in Tamer, No Confirmation
>
> 63
>
> Naqel Shipment, No Confirmation
>
> 47
>
> Partial CRA, Pending confirmation from Tamer for the rest of the items in
> CRA
>
> 8
>
> *Grand Total*
>
> *189*
>
>
>
> *Query 3*
>
>
>
> Please find the attached list of SMSA orders which I had shared last week
> and I did not have any confirmation yet.
>
> This list contains many CRAs which are having missing items, Example: The
> CRA was supposed to be of 5 items but I got confirmation from Tamer for
> only 4 items.
>
>
>
> *Comment*
>
> *Count*
>
> Missing item in CRA
>
> 201
>
> NO CRA
>
> 80
>
> *Grand Total*
>
> *281*
>
>
>
> *Query 4*
>
>
>
> There are many orders which are lying with Tamer Team and are having wrong
> items, I had requested the file long back in below format but I still don't
> have any update.
>
>
>
> Order Number:
>
> AWB:
>
> Physical SKU:
>
> QTY:
>
>
>
> Can I get this file soonest so that I can check with my finance on how to
> clear this and we can sell these items to the customers once it gets back
> in stocks.
>
>
>
> *Query 5*
>
>
>
> We are getting many complains from our CC team agents claiming that there
> are items which was supposed be in the CRA but it is not there. ( This is
> because I did not get confirmation from Tamer Side )
>
> Note: I only create CRAs for those items which Tamer confirms with me.
>
> Can you Investigate why we have many cases like this. ( I already shared
> one file of SMSA courier in Query 3 )
>
>
>
> @Amir Julkarnain <[email-masked]>  @Ekta Jesswani
> <[email-masked]> Can you ask CC team to create one file with such
> cases so that Tamer can investigate.
>
>
>
>
>
> Tamer Team,
>
> Can we please get an estimate time on when can we clear these queries ?
>
> We need to solve these asap and also need to have a clear process to avoid
> this kind of issue in future.
>
>
>
>