Subject: Re: Cancel - SO# 200301837_1
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>
Date: Sun, 9 Aug 2020 12:19:48 +0400
List-Id: <ccteam.mumzworld.com>

CRAKTM9611

@Zubair Wahid <[email-masked]> The CRA is open and it will be charged
to Tamer as confirmed

On Sun, Aug 9, 2020 at 11:56 AM Anas nazzal <[email-masked]> wrote:

> @Hussain Firoz Miyagamwala <[email-masked]>  kindly create CRA
> for  KSA-TT-LIT-644658
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1125082>
> only.
>
> Best regards,
> Anas Nazzal
>
> On Sun, Aug 9, 2020 at 11:52 AM Zubair Wahid <[email-masked]> wrote:
>
>> Hi Hussain
>> Please create CRA for the missing item.
>>
>> On Sun, Aug 9, 2020 at 9:41 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Anas,
>>>
>>> Is this the missing item case ?
>>>
>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Please
>>> check and confirm
>>>
>>>
>>> On Sun, Aug 9, 2020 at 10:31 AM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Hussain,
>>>>
>>>> Kindly assist with the below as the customer would like to refund
>>>> KSA-TT-LIT-644658
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1125082>
>>>> only.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Anas nazzal <[email-masked]>
>>>> Date: Sat, Aug 8, 2020 at 5:41 PM
>>>> Subject: Re: Cancel - SO# 200301837_1
>>>> To: Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <
>>>> [email-masked]>, Zubair Wahid <[email-masked]>, KSA
>>>> Lastmile <[email-masked]>
>>>> Cc: customer care <[email-masked]>
>>>>
>>>>
>>>> Dear Team,
>>>>
>>>> Kindly confirm if the order has been returned to create CRA accordingly.
>>>>
>>>> Best regards,
>>>> Anas Nazzal
>>>>
>>>> On Wed, Jul 15, 2020 at 6:41 PM Ahmed Irfan <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> We have sent an email to 3PL to cancel & send us back ASAP. @Yaseen
>>>>> Shaqra <[email-masked]>  I will add you in the mail so you
>>>>> can follow up.
>>>>>
>>>>> Thanks
>>>>> Ahmed
>>>>>
>>>>> On Mon, Jul 13, 2020 at 3:08 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please note that the shipment is not canceled until now, the customer
>>>>>> wants a refund urgently
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan
>>>>>> <[email-masked]> Please assist
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 5:30 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi @Hussain Firoz Miyagamwala <[email-masked]> , @Ahmed Irfan
>>>>>>> <[email-masked]> ,
>>>>>>> Please cancel this shipment and create CRA we need to refund the cst
>>>>>>> ASAP.
>>>>>>> We escalated an INC#  in zendesk but have no updates since thursday
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>