Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: "Alina D'Souza" <[email-masked]>
To: Angeli Fontillas <[email-masked]>, Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Road Rider Customer Support <[email-masked]>
Date: Sun, 9 Aug 2020 11:58:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib / EUgene,

Arrange collection asap. CRA IS refunded

Cannot create another CRA, a replacement was provided however the customer
was refunded as its defective again

SHEET IS updated please collect asap

Regards,
Alina

On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]>
wrote:

> Hello Team,
>
> Please check on this, customer is following up on the refund and saying
> that item is still not collected until now but CRA has been refunded.
>
> We need to raise refund escalation asap.
>
> Please advise.
>
> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> Please check on this, the customer is following up on refund and the item
>> is still not collected but CRA is already refunded?
>>
>> Please push the collection tomorrow without fail .
>>
>> SHIP TOMohamed Musadique Shaikh
>> 23 street, near jazeera kindergarden
>> Villa 6, flat 102
>> Abu Dhabi ABU DHABI 45333
>> United Arab Emirates Map
>>
>> SHIP AREAAl Mushrif
>>
>> SHIP PHONE971501290010
>>
>>
>> Thank you.
>>
>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>
>>> Hi @[email-masked] <[email-masked]>,
>>>
>>> Please arrange for this pick up tyo be done today or tomorrow maximum as
>>> it has been pending for too long
>>>
>>>
>>>
>>> SHIP TOMohamed Musadique Shaikh
>>> 23 street, near jazeera kindergarden
>>> Villa 6, flat 102
>>> Abu Dhabi ABU DHABI 45333
>>> United Arab Emirates Map
>>>
>>> SHIP AREAAl Mushrif
>>>
>>> SHIP PHONE971501290010
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>