Subject: Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Ronald Gaviola <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Rzaldivar <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Michaela Manibo <[email-masked]>, [email-masked], Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Sun, 9 Aug 2020 11:12:25 +0400
List-Id: <ccteam.mumzworld.com>

Hussain,

This will be returned to Dubai as UPS was not able to clear it in Customs.

@[email-masked] <[email-masked]>
@Rzaldivar <[email-masked]> - Please correct me if I am wrong.

Regards,
Ronald

On Sun, Aug 9, 2020 at 11:07 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Ronald,
>
> Please confirm if this is going to be returned back in KSA or Dubai ?
>
>
>
> On Sat, Aug 8, 2020 at 11:06 AM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Amir,
>>
>> You can raise the CRA for now, we will hand over to returns team those
>> items to receive in the system as soon as delivered back to us.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
>> wrote:
>>
>>> @Ronald Gaviola <[email-masked]> ,
>>>
>>> Kindly confirm if we can cancel this order asap and have hussain create
>>> CRA. The customer wanted an immediate refund. The order was placed
>>> on 13-Jun-2020 and was stuck at customs.
>>>
>>> Best Regards
>>>
>>> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> Good morning...
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> can we request for
>>>> a CRA for this order.  CUstomer is so angry the order has been stuck for
>>>> two months.  And now the customer also needs to wait again for a refund .
>>>>
>>>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>>>> <[email-masked]>
>>>> this customer is asking for an immediate supervisor call back. raised
>>>> on   Incident #1224416
>>>>
>>>> Please help on expediting the returns and refund for this order -
>>>>
>>>> 1Z289F8W6756098797- 100158993
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> May we have an update on this pleasE?
>>>>>
>>>>> Thank you
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Please speed up the return for this order as the customer has been
>>>>>> following up the refund.
>>>>>>
>>>>>> thanks
>>>>>>
>>>>>>
>>>
>>> --
>>> *Amir Hussain Julkarnain*
>>> Junior Team Leader
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>