Subject: Re: Shipments held for denied party screening. << Reference ID: 58192075 >>
From: Mary Anne Agapito <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Denmark A <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 9 Aug 2020 11:07:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

This is noted. We will be sending a separate email for each order that has
not been returned yet to us.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 9, 2020 at 11:04 AM <[email-masked]> wrote:

> Hi Magapito / Ronald,
>
>
> Good day.
>
>
> Thank you for the provided document.
>
>
> Please note below, when sending the consignee's documents.
>
>
>
>    - Shipments with the updated return waybill in the report, are no
>    longer with DHL. They have already been returned back to MUMZWORLD. The ID
>    copy is no longer required, unless the shipment will be handed over, under
>    a new waybill.
>    - *Please avoid sending all the consignee ID copies in one email
>    thread. This can lead to confusion & result in a mixup. *Please send a
>    seperate email for each ID copy, with the DHL waybill & shipment reference
>    number, mentioned as the subject. This will help avoid any confusion.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: Shipments held for denied party screening. << Reference
> ID: 58192075 >>
> >> Sent: Sun, 09 Aug 2020 10:16:56 UTC+04:00
> >>
> >>
> Hi Team,
>
> >>
> ID was given for order number *100173546*
>
> >>
> [[:removedImage(image.png):]]
> >>
>
> >>
> Please do the needful. Thank you
>
> >>
> Warm Regards,
>
> * >> *
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
> >>
>
>
> >>
> On Sun, Aug 9, 2020 at 9:59 AM Mary Anne Agapito <[email-masked]>
> wrote:
> >>
>
>> Hi Team,
>>
>> >>
>> Please see below ID given for order *600902097 *
>>
>> * >> *
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>> Warm Regards,
>>
>> * >> *
>> *Mary Anne Agapito*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >>
>>
>> >>
>>
>> >>
>> On Sun, Aug 9, 2020 at 9:17 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>> >>
>>
>>> Hi Team,
>>>
>>> >>
>>> We have called and sent numerous emails to these customers but we still
>>> didn't receive any response from them.
>>>
>>> >>
>>> *600902097 *
>>> *200322468_2*
>>>
>>> *200323213_2 >> *
>>>
>>> *200321454_2 >> *
>>>
>>> *200323021 >> *
>>>
>>> *100173546 >> *
>>>
>>> *100170296_2 >> *
>>>
>>> *200324663_1 >> *
>>>
>>> *200324803_2 >> *
>>>
>>> *200324664_2  >> *
>>>
>>> *200326146 >> *
>>>
>>> *600922264 >> *
>>>
>>> *700249270 >> *
>>>
>>> *200325619_2 >> *
>>> *100174830*
>>> >>
>>>
>>> >>
>>> We still sent them a final notice. We will update you in case we hear
>>> from them.
>>>
>>> >>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>> * >> *
>>> *Mary Anne Agapito*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>> >>
>>>
>>> >>
>>> On Sun, Aug 9, 2020 at 8:53 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>> >>
>>>
>>>> Hi Team,
>>>>
>>>> >>
>>>> Another customer agreed to give a copy of her ID
>>>>
>>>> >>
>>>> *FOR SO 600941726*
>>>>
>>>> >>
>>>> [[:removedImage(image.png):]]
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Warm Regards,
>>>>
>>>> * >> *
>>>> *Mary Anne Agapito*
>>>> >> Customer Care Representative
>>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>> >>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> On Sun, Aug 9, 2020 at 8:51 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>> >>
>>>>
>>>>> Hi Team,
>>>>>
>>>>> >>
>>>>> Please see below
>>>>>
>>>>> >>
>>>>> *For SO 200323884 - *ID was given below
>>>>>
>>>>> >>
>>>>> [[:removedImage(image.png):]]
>>>>> >>
>>>>>
>>>>> >>
>>>>> *For SO 200325134* - customer refused to provide an ID
>>>>>
>>>>> >>
>>>>> -  I will not send this personal data to anyone because my country
>>>>> laws prohibit giving a picture of it for the purpose of buying products via
>>>>> email. Note that the order value has already been paid.
>>>>>
>>>>> >>
>>>>>
>>>>> لن أقوم بإرسال هذه البيانات الشخصية لاي شخص
>>>>> >> لانه قوانين بلدي تمنع اعطاء صورة لها لغرض شراء منتجات وعبر الايميل
>>>>> >> علما انه تم الدفع مسبقا لقيمة الطلب
>>>>>
>>>>> Note that this is not the first time that I order through the
>>>>> Internet, and none of these things are requested
>>>>> >> I hope that the administration is aware of this request that was
>>>>> requested by you
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>>
>>>>> علما انه هذه ليست المرة الاولى التي اطلب فيها عن طريق الانترنت ولا يتم
>>>>> طلب اي من هذه الاشياء
>>>>> >> اتمنى ان يكون للادارة علم بهذا الطلب الذي تم طلبه من قبلكم
>>>>>
>>>>> Sent from my iPhone
>>>>> *FOR SO 200324900 *
>>>>>
>>>>> >>
>>>>> - customer gave the ID number - National ID number 1082681899
>>>>>
>>>>> >>
>>>>> *FOR SO 700249389*
>>>>>
>>>>> >>
>>>>> - customer refused to give the ID/passport copy
>>>>>
>>>>> >>
>>>>> [[:removedImage(image.png):]]
>>>>> >>
>>>>>
>>>>> >>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> * >> *
>>>>> *Mary Anne Agapito*
>>>>> >> Customer Care Representative
>>>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>> >>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>> On Fri, Aug 7, 2020 at 4:58 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>> >>
>>>>>
>>>>>> Hi Ronald,
>>>>>>
>>>>>> >>
>>>>>> Another customer gave his ID
>>>>>>
>>>>>> >>
>>>>>> SO 600922134
>>>>>>
>>>>>> >>
>>>>>> [[:removedImage(image.png):]]
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> Warm Regards,
>>>>>>
>>>>>> * >> *
>>>>>> *Mary Anne Agapito*
>>>>>> >> Customer Care Representative
>>>>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>> >>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> On Fri, Aug 7, 2020 at 4:13 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>> >>
>>>>>>
>>>>>>> Hi Ronald,
>>>>>>>
>>>>>>> >>
>>>>>>> Please see below details given
>>>>>>>
>>>>>>> >>
>>>>>>> *For SO 200319340_1*
>>>>>>> [[:removedImage(image.png):]]
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> *For 100175940 and 100175070_3*
>>>>>>> [[:removedImage(image.png):]]
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> *For  200324255_2*
>>>>>>> ID : 1064821596
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>> * >> *
>>>>>>> *For 700249303*
>>>>>>> [[:removedImage(image.png):]]
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> *For 600943751*
>>>>>>> Name is : omar albaijan
>>>>>>> Civil ID number is:290012700264
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> * >> *
>>>>>>> *Mary Anne Agapito*
>>>>>>> >> Customer Care Representative
>>>>>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>> >>
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> On Fri, Aug 7, 2020 at 3:17 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>> >>
>>>>>>>
>>>>>>>> Hi Ronald,
>>>>>>>>
>>>>>>>> >>
>>>>>>>> Here is the ID for SO 600899386
>>>>>>>>
>>>>>>>> >>
>>>>>>>> [[:removedImage(image.png):]]
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>> Please see attached updated information.
>>>>>>>>
>>>>>>>> >>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> * >> *
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> >> Customer Care Representative
>>>>>>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>> >>
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>> On Thu, Aug 6, 2020 at 6:17 PM Ekta Jesswani <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> >>
>>>>>>>>
>>>>>>>>> Looping @Mary Anne Agapito <[email-masked]> to work on
>>>>>>>>> this tomorrow
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> Mac - please call these customers requesting for their id's and/or
>>>>>>>>> full names
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> Regards,
>>>>>>>>> Ekta
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> On Thu, 6 Aug 2020 at 16:10, Ronald Gaviola <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>>> +Customer Care Team <[email-masked]> +Amir Julkarnain
>>>>>>>>>> <[email-masked]> +Ekta Jesswani <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> Regards,
>>>>>>>>>> Ronald
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> On Thu, Aug 6, 2020 at 3:54 PM <[email-masked]> wrote:
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>>> Hi Ronald / Denmark,
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>> Good day.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>> Please find the list of shipments held for denied party below.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>> The shipments shall be returned, if the requirements are not
>>>>>>>>>>> received within 3 days.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> Shipper reference WayBill Requirement Status / Return waybill
>>>>>>>>>>> Pieces
>>>>>>>>>>> 600902097 2990842632 Consignee Full Name 3375933385 2
>>>>>>>>>>> 600904273 2990842621 Consignee Passport 3375933422 1
>>>>>>>>>>> 200319340_1 2990849116 Consignee Full Name 3375933315 3
>>>>>>>>>>> 100165570 2990848696 Consignee Passport 3375933282 1
>>>>>>>>>>> 200310392 2990848700 Consignee Passport 3375933223 1
>>>>>>>>>>> 600922264 2990848685 Consignee Passport 3375933234 1
>>>>>>>>>>> 600899386 2990848652 Consignee Passport 3375933256 1
>>>>>>>>>>> 100171095 2990845653 Consignee Full Name 3375933304 1
>>>>>>>>>>> 200318337_1 2990845852 Consignee Full Name 3375933330 2
>>>>>>>>>>> 200320124_2 2301159066 Consignee Passport Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 700247911 2301153470 Consignee Passport 6999733915 2
>>>>>>>>>>> 200319317_2 2301150316 Consignee Passport 6999733974 1
>>>>>>>>>>> 100171711 2301150353 Consignee Passport 6999733893 1
>>>>>>>>>>> 100171646 2301156211 Consignee Passport Shipment On Hold@AX-R 1
>>>>>>>>>>> 700247667 2301157456 Consignee Passport Shipment On Hold@AX-R 2
>>>>>>>>>>> 100172902 2301162452 Consignee Passport  Shipment On Hold@AX-R 1
>>>>>>>>>>> 200321127_2 2301162894 Consignee Passport  Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 700248179 2301163955 Consignee Passport  Shipment On Hold@AX-R 2
>>>>>>>>>>> 100172517 2301165252 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 200321152_2 2301165694 Consignee Passport  Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 100173924 2301165764 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 600922134 2301161800 Consignee Passport Shipment On Hold@AX-R 2
>>>>>>>>>>> 100165896 2301161774 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 200321291_1 2301162183 Consignee Passport Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 200311516 2301161752 Consignee Passport Shipment On Hold@AX-R 1
>>>>>>>>>>> 200311660 2301161763 Consignee Passport Shipment On Hold@AX-R 1
>>>>>>>>>>> 200322468_2 2301169312 Consignee Passport  Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 200323213_2 2301171003 Consignee Passport  Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 200321454_2 2301171106 Consignee Passport  Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 200323021 2301175181 Consignee Passport  Shipment On Hold@AX-R 1
>>>>>>>>>>> 200323884 2301177185 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 200322513_2 2301178740 Consignee Passport  Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 100173546 2301171902 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 100170296_2 2301176522 Consignee Full Name Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 200324663_1 2301177675 Consignee Full Name Shipment On Hold@AX-R
>>>>>>>>>>> 2
>>>>>>>>>>> 100175940 2301182332 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 200324803_2 2301185305 Consignee Full Name Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 200325134 2301185434 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 100175070_3 2301185681 Consignee Full Name Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 200324255_2 2301182682 Consignee Full Name Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 200324900 2301183150 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 200324664_2 2301186182 Consignee Passport  Shipment On Hold@AX-R
>>>>>>>>>>> 1
>>>>>>>>>>> 700249303 2301182472 Consignee Passport Shipment On Hold@AX-R 1
>>>>>>>>>>> 700249389 2301187000 Consignee Passport Shipment On Hold@AX-R 1
>>>>>>>>>>> 200326146 2301189483 Consignee Passport 1 piece(s) lodged into
>>>>>>>>>>> HIC@AX-R 1
>>>>>>>>>>> 600922264 2301188153 Consignee Passport 1 piece(s) lodged into
>>>>>>>>>>> HIC@AX-R 1
>>>>>>>>>>> 700249270 2301188326 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 200325619_2 2301187453 Consignee Passport 1 piece(s) lodged
>>>>>>>>>>> into HIC@AX-R 1
>>>>>>>>>>> 600941726 2301188330 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>> 600899386 2301188503 Consignee Passport Shipment On Hold@AX-R 1
>>>>>>>>>>> 100174830 2301188993 Consignee Passport 1 piece(s) lodged into
>>>>>>>>>>> HIC@AX-R 1
>>>>>>>>>>> 600943751 2301188315 Consignee Full Name Shipment On Hold@AX-R 1
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> Should you require any further assistance, please contact me
>>>>>>>>>>> directly.
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> *Khalid Khalfan*
>>>>>>>>>>> Key Account Advisor
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> DHL EXPRESS
>>>>>>>>>>> P.O.Box 6252
>>>>>>>>>>> Dubai
>>>>>>>>>>> United Arab Emirates
>>>>>>>>>>> 2924114
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>> [[:removed invalid image, no reference provided:]]
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> --
>>>>>>>>> >>
>>>>>>>>> *Regards, *
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>
>