Subject: Re: Shipments held for denied party screening. << Reference ID: 58192075 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Aug 2020 09:04:35 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Magapito / Ronald,

Good day.

Thank you for the provided document.

Please note below, when sending the consignee's documents.

Shipments with the updated return waybill in the report, are no longer with DHL. They have already been returned back to MUMZWORLD. The ID copy is no longer required, unless the shipment will be handed over, under a new waybill.
Please avoid sending all the consignee ID copies in one email thread. This can lead to confusion & result in a mixup. Please send a seperate email for each ID copy, with the DHL waybill & shipment reference number, mentioned as the subject. This will help avoid any confusion.

Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

>> Original Message ...
>> From: [email-masked]
>> To: [email-masked], [email-masked]
>> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
>> Subject: Re: Shipments held for denied party screening. << Reference ID: 58192075 >>
>> Sent: Sun, 09 Aug 2020 10:16:56 UTC+04:00
>>
>> 
Hi Team,
>> ID was given for order number 100173546
>> [[:removedImage(image.png):]]
>> 
>> Please do the needful. Thank you
>> Warm Regards,
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> 
On Sun, Aug 9, 2020 at 9:59 AM Mary Anne Agapito <[email-masked]> wrote:
>> Hi Team,
>> Please see below ID given for order 600902097 
>> [[:removedImage(image.png):]]
>> 
>> Warm Regards,
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Sun, Aug 9, 2020 at 9:17 AM Mary Anne Agapito <[email-masked]> wrote:
>> Hi Team,
>> We have called and sent numerous emails to these customers but we still didn't receive any response from them.
>> 600902097 200322468_2200323213_2
>> 200321454_2
>> 200323021
>> 100173546
>> 100170296_2
>> 200324663_1
>> 200324803_2
>> 200324664_2 
>> 200326146
>> 600922264
>> 700249270
>> 200325619_2
>> 100174830
>> 
>> We still sent them a final notice. We will update you in case we hear from them.
>> Thank youWarm Regards,
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Sun, Aug 9, 2020 at 8:53 AM Mary Anne Agapito <[email-masked]> wrote:
>> Hi Team,
>> Another customer agreed to give a copy of her ID
>> FOR SO 600941726
>> [[:removedImage(image.png):]]
>> 
>> 
>> Warm Regards,
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Sun, Aug 9, 2020 at 8:51 AM Mary Anne Agapito <[email-masked]> wrote:
>> Hi Team,
>> Please see below 
>> For SO 200323884 - ID was given below
>> [[:removedImage(image.png):]]
>> 
>> For SO 200325134 - customer refused to provide an ID
>> -  I will not send this personal data to anyone because my country laws prohibit giving a picture of it for the purpose of buying products via email. Note that the order value has already been paid.
>> لن أقوم بإرسال هذه البيانات الشخصية لاي شخص
>> لانه قوانين بلدي تمنع اعطاء صورة لها لغرض شراء منتجات وعبر الايميل
>> علما انه تم الدفع مسبقا لقيمة الطلب
Note that this is not the first time that I order through the Internet, and none of these things are requested
>> I hope that the administration is aware of this request that was requested by you
>> 

>>  علما انه هذه ليست المرة الاولى التي اطلب فيها عن طريق الانترنت ولا يتم طلب اي من هذه الاشياء
>> اتمنى ان يكون للادارة علم بهذا الطلب الذي تم طلبه من قبلكم
Sent from my iPhone
FOR SO 200324900 
>> - customer gave the ID number - National ID number 1082681899
>> FOR SO 700249389
>> - customer refused to give the ID/passport copy
>> [[:removedImage(image.png):]]
>> 
>> Thank youWarm Regards,
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Fri, Aug 7, 2020 at 4:58 PM Mary Anne Agapito <[email-masked]> wrote:
>> Hi Ronald,
>> Another customer gave his ID
>> SO 600922134
>> [[:removedImage(image.png):]]
>> 
>> Warm Regards,
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Fri, Aug 7, 2020 at 4:13 PM Mary Anne Agapito <[email-masked]> wrote:
>> Hi Ronald,
>> Please see below details given
>> For SO 200319340_1[[:removedImage(image.png):]]
>> 
>> For 100175940 and 100175070_3[[:removedImage(image.png):]]
>> 
>> For  200324255_2ID : 1064821596  
>> 
>> 
>> For 700249303[[:removedImage(image.png):]]
>> 
>> For 600943751Name is : omar albaijanCivil ID number is:290012700264  
>> 
>> Thank youWarm Regards,
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Fri, Aug 7, 2020 at 3:17 PM Mary Anne Agapito <[email-masked]> wrote:
>> Hi Ronald,
>> Here is the ID for SO 600899386
>> [[:removedImage(image.png):]]
>> 
>> Please see attached updated information.
>> Warm Regards,
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Thu, Aug 6, 2020 at 6:17 PM Ekta Jesswani <[email-masked]> wrote:
>> Looping @Mary Anne Agapito to work on this tomorrow 
>> Mac - please call these customers requesting for their id's and/or full names
>> Thanks 
>> Regards,Ekta
>> On Thu, 6 Aug 2020 at 16:10, Ronald Gaviola <[email-masked]> wrote:
>> +Customer Care Team +Amir Julkarnain +Ekta Jesswani 
>> 
>> 
>> 
>> Regards,Ronald
>> 
>> On Thu, Aug 6, 2020 at 3:54 PM <[email-masked]> wrote:
>> 
Hi Ronald / Denmark,
>> 
 
>> 
Good day.
 
>> 
Please find the list of shipments held for denied party below.
 
>> 
The shipments shall be returned, if the requirements are not received within 3 days.

>> 
      Shipper referenceWayBillRequirementStatus / Return waybillPieces6009020972990842632Consignee Full Name337593338526009042732990842621Consignee Passport33759334221200319340_12990849116Consignee Full Name337593331531001655702990848696Consignee Passport337593328212003103922990848700Consignee Passport337593322316009222642990848685Consignee Passport337593323416008993862990848652Consignee Passport337593325611001710952990845653Consignee Full Name33759333041200318337_12990845852Consignee Full Name33759333302200320124_22301159066Consignee PassportShipment On Hold@AX-R17002479112301153470Consignee Passport69997339152200319317_22301150316Consignee Passport699973397411001717112301150353Consignee Passport699973389311001716462301156211Consignee PassportShipment On Hold@AX-R17002476672301157456Consignee PassportShipment On Hold@AX-R21001729022301162452Consignee Passport Shipment On Hold@AX-R1200321127_22301162894Consignee Passport Shipment On Hold@AX-R17002481792301163955Consignee Passport Shipment On Hold@AX-R21001725172301165252Consignee Full NameShipment On Hold@AX-R1200321152_22301165694Consignee Passport Shipment On Hold@AX-R11001739242301165764Consignee Full NameShipment On Hold@AX-R16009221342301161800Consignee PassportShipment On Hold@AX-R21001658962301161774Consignee Full NameShipment On Hold@AX-R1200321291_12301162183Consignee PassportShipment On Hold@AX-R12003115162301161752Consignee PassportShipment On Hold@AX-R12003116602301161763Consignee PassportShipment On Hold@AX-R1200322468_22301169312Consignee Passport Shipment On Hold@AX-R1200323213_22301171003Consignee Passport Shipment On Hold@AX-R1200321454_22301171106Consignee Passport Shipment On Hold@AX-R12003230212301175181Consignee Passport Shipment On Hold@AX-R12003238842301177185Consignee Full NameShipment On Hold@AX-R1200322513_22301178740Consignee Passport Shipment On Hold@AX-R11001735462301171902Consignee Full NameShipment On Hold@AX-R1100170296_22301176522Consignee Full NameShipment On Hold@AX-R1200324663_12301177675Consignee Full NameShipment On Hold@AX-R21001759402301182332Consignee Full NameShipment On Hold@AX-R1200324803_22301185305Consignee Full NameShipment On Hold@AX-R12003251342301185434Consignee Full NameShipment On Hold@AX-R1100175070_32301185681Consignee Full NameShipment On Hold@AX-R1200324255_22301182682Consignee Full NameShipment On Hold@AX-R12003249002301183150Consignee Full NameShipment On Hold@AX-R1200324664_22301186182Consignee Passport Shipment On Hold@AX-R17002493032301182472Consignee PassportShipment On Hold@AX-R17002493892301187000Consignee PassportShipment On Hold@AX-R12003261462301189483Consignee Passport1 piece(s) lodged into HIC@AX-R16009222642301188153Consignee Passport1 piece(s) lodged into HIC@AX-R17002492702301188326Consignee Full NameShipment On Hold@AX-R1200325619_22301187453Consignee Passport1 piece(s) lodged into HIC@AX-R16009417262301188330Consignee Full NameShipment On Hold@AX-R16008993862301188503Consignee PassportShipment On Hold@AX-R11001748302301188993Consignee Passport1 piece(s) lodged into HIC@AX-R16009437512301188315Consignee Full NameShipment On Hold@AX-R1
>> Should you require any further assistance, please contact me directly.
>> Best Regards, 
>> Khalid KhalfanKey Account Advisor
>> DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 
>> 
[[:removed invalid image, no reference provided:]]
 
>> -- 
>> Regards, 
>> 
>>