Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective
From: Rukhsana Zafar <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Denmark A <[email-masked]>, Road Rider <[email-masked]>, Malak Nobeh <[email-masked]>, Radwa Ali <[email-masked]>, Mummazone Medical Equipment <[email-masked]>, Riyas Abdul Rahim <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Alina D'Souza <[email-masked]>, Yaseen Shaqra <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 09 Aug 2020 00:02:10 -0700
List-Id: <ccteam.mumzworld.com>

On 2020-08-08 23:34, Naib Khan wrote:

> +Road Rider Customer Support +Road Rider  
> 
> Please delivered today ASAP top urgent.
> 
> Regards. 
> Naib 
> 
> On Sun, 9 Aug 2020 at 10:24, Denmark A <[email-masked]> wrote: 
> @Naib Khan Please update thank you. 
> 
> Regards,  
> Den mark  
> 
> On Sun, Aug 9, 2020 at 10:21 AM Malak Nobeh <[email-masked]> wrote: 
> Dears,
> 
> Please confirm if this is done?
> 
> Thanks.
> 
> On Tue, 4 Aug 2020 at 17:21, Denmark A <[email-masked]> wrote: 
> Dear Radwa,  
> 
> Repaired item will be dispatch today 04/08/2020 
> 
> @Naib Khan Please assist to reship a package to the below address.  
> 
> Regards,  
> Den mark 
> 
> On Tue, Aug 4, 2020 at 5:17 PM Denmark A <[email-masked]> wrote: 
> Dear Radwa,  
> 
> Please be informed that the repaired item was received and advised.  
> 
> Regards,  
> Den mark 
> 
> On Mon, Aug 3, 2020 at 11:58 AM Denmark A <[email-masked]> wrote: 
> Dear Radwa,  
> 
> Dispatch to the vendor today.  
> 
> Regards,  
> Den mark 
> 
> On Mon, Aug 3, 2020 at 11:46 AM <[email-masked]> wrote: 
> 
> Hi @Denmark A, 
> 
> Was this shipped to the tech team? 
> 
> Customer wants an exception for refund if possible. 
> 
> Best Regards, 
> 
> _Radwa Ali_
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com [1]
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> From: [email-masked] <[email-masked]> On Behalf Of Mummazone Medical Equipment
> Sent: Wednesday, July 29, 2020 3:15 PM
> To: Denmark A <[email-masked]>; Riyas Abdul Rahim <[email-masked]>
> Cc: Michaela Manibo <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>; Abdelmohsen basha <[email-masked]>
> Subject: RE: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective 
> 
> Dear Denmark , 
> 
> Please send the pump to us and the technical team will check . We will get in touch with the customer also for assistance . 
> 
> Warm Regards 
> 
> Maria Arif 
> 
> Office 1. Schon Business Park-DIP 1 
> 
> Dubai - UAE 
> 
> Office  +971 (04)  298 4130 
> 
> Mobile +971 (52)   536 8280 
> 
> [email-masked] 
> 
> www.mummazone.com [2] 
> 
> Let's connect     [3]       [4]       [5] 
> 
> From: Denmark A <[email-masked]> 
> Sent: Wednesday, July 29, 2020 3:11 PM
> To: Mummazone Medical Equipment <[email-masked]>; Riyas Abdul Rahim <[email-masked]>
> Cc: Michaela Manibo <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>; Abdelmohsen basha <[email-masked]>
> Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective 
> 
> Dear Mummazone and Riyas, 
> 
> Please be informed  that the customer again is facing an issue for the second time around regarding the item.  
> 
> Below the customer's information. 
> 
> Name: shaima almarzooqi 
> 
> PH#: +971501133288 
> 
> Regards,  
> 
> Den mark 
> 
> On Sun, Jul 19, 2020 at 9:32 AM Abdelmohsen basha <[email-masked]> wrote: 
> 
> Dear All,
> 
> Below the customer's information. 
> 
> Name: shaima almarzooqi 
> 
> PH#: +971501133288 
> 
> Thanks 
> 
> On Sun, 19 Jul 2020 at 09:29, Mummazone Medical Equipment <[email-masked]> wrote: 
> 
> Dear Mumzworld , 
> 
> We make sure all the products are properly packed and sent back by the technical team and then the quality team . 
> 
> But still if the customer facing issues with the pump , please send the pump along with the parts , we don't require bottles . Please also send  the customer number so the technical team can call and assist the customer . 
> 
> The technical team will check and we will update accordingly . 
> 
> Warm Regards 
> 
> Maria Arif 
> 
> Office 1. Schon Business Park-DIP 1 
> 
> Dubai - UAE 
> 
> Office  +971 (04)  298 4130 
> 
> Mobile +971 (52)   536 8280 
> 
> [email-masked] 
> 
> www.mummazone.com [2] 
> 
> Let's connect     [3]       [4]       [5] 
> 
> From: Michaela Manibo <[email-masked]> 
> Sent: Saturday, July 18, 2020 6:53 PM
> To: Denmark A <[email-masked]>
> Cc: Mummazone Medical Equipment <[email-masked]>; Riyas Abdul Rahim <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <[email-masked]>
> Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective 
> 
> Team,
> 
> Customer is again complaining about the item. She sent two bottles and only got one which is still not working - which also looks old and used.
> 
> Please assist on this.  
> 
> On Tue, Jul 14, 2020 at 3:47 PM Denmark A <[email-masked]> wrote: 
> 
> Dear Mummazone, 
> 
> Repaired item received thank you.  
> 
> Regards,  
> 
> Den mark  
> 
> On Mon, Jul 13, 2020 at 12:57 PM Denmark A <[email-masked]> wrote: 
> 
> Dear Mummazone, 
> 
> Thank you for the updates.  
> 
> Regards,  
> 
> Den mark  
> 
> On Mon, Jul 13, 2020 at 12:54 PM Mummazone Medical Equipment <[email-masked]> wrote: 
> 
> Dear Mumzworld Team , 
> 
> We received the pump today back from the technical team , we will be sending back it with Mumzworld driver. 
> 
> Warm Regards 
> 
> Maria Arif 
> 
> Office 1. Schon Business Park-DIP 1 
> 
> Dubai - UAE 
> 
> Office  +971 (04)  298 4130 
> 
> Mobile +971 (52)   536 8280 
> 
> [email-masked] 
> 
> www.mummazone.com [2] 
> 
> Let's connect     [3]       [4]       [5] 
> 
> From: Denmark A <[email-masked]> 
> Sent: Monday, July 13, 2020 12:52 PM
> To: Mummazone Medical Equipment <[email-masked]>; Riyas Abdul Rahim <[email-masked]>
> Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <[email-masked]>
> Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective 
> 
> Dear Mummazone and Riyas, 
> 
> can we get an update on this as the customer is following up and needs the item urgently.  
> 
> Regards,  
> 
> Den mark 
> 
> On Mon, Jul 13, 2020 at 12:43 PM Yaseen Shaqra <[email-masked]> wrote: 
> 
> Hi Denmark
> 
> Please update us up on the product, the customer is following up  
> 
> On Thu, Jul 9, 2020 at 9:17 AM Mummazone Medical Equipment <[email-masked]> wrote: 
> 
> Dear Denmark , 
> 
> Please send the pump to us along with the inovice and the technical team will check . 
> 
> Best Regards, 
> 
> Maria Arif. 
> 
> Office 1. Schon Business Park-DIP 1 
> 
> Dubai - UAE 
> 
> Mobile +971 52 536 8280 
> 
> Office  +971 (04)  298 4130 
> 
> [email-masked] 
> 
> www.mummazone.com [2] 
> 
> Let's connect   
> 
> -------------------------
> 
> From: Denmark A <[email-masked]>
> Sent: Thursday, July 9, 2020 9:07 AM
> To: Amrinder <[email-masked]>; Mummazone Medical Equipment <[email-masked]>; [email-masked] <[email-masked]>; Riyas Abdul Rahim <[email-masked]>; [email-masked] <[email-masked]>
> Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>
> Subject: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective 
> 
> Dear Vendor, 
> 
> Please see the below customer complaint and allow us to send the item back to you for your further evaluation.  
> 
> Comments: This product does not suck the milk well and I have been suffering from it for a month. Until I try another milk extractor, do not confirm that this product does not release the milk well.
> 
> We appreciate your support in this matter, Thank you.  
> 
> Regards, 
> 
> Den mark  
> 
> -- 
> 
> Best Regards, 
> 
> _Yaseen Shaqra_ 
> 
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com [1]
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  -- 

Dear team, 

Please send us correct address of customer, i try to call but customer
not responding the call. 

-- 
Priyanka jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 

Links:
------
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[5] https://www.instagram.com/mummazoneonline/