Subject: RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: <[email-masked]>
To: <[email-masked]>, "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Ashar Chalakkal'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Taher'" <[email-masked]>
Date: Sun, 9 Aug 2020 10:53:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

Please confirm the PO number.

Also please confirm with the customer if the base of the blender is same as the picture shown below. 

We have already received the shipment but we need to check first if the blender base matches. Kindly confirm the same.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: [email-masked] <[email-masked]> 
Sent: Friday, August 7, 2020 5:46 PM
To: 'Husain' <[email-masked]>; 'Denmark A' <[email-masked]>
Cc: 'customer care' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Michael Rolle' <[email-masked]>; 'Ashar Chalakkal' <[email-masked]>; 'Abdelmohsen basha' <[email-masked]>; 'Taher' <[email-masked]>
Subject: RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective

Hi  <mailto:[email-masked]> @Husain , 

Please advise what’s the Eta on this.

The customer keeps following up.

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > On Behalf Of Husain
Sent: Thursday, July 23, 2020 9:58 AM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Michael Rolle' <[email-masked] <mailto:[email-masked]> >; 'Ashar Chalakkal' <[email-masked] <mailto:[email-masked]> >; 'Abdelmohsen basha' <[email-masked] <mailto:[email-masked]> >; 'Taher' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective

Hello Denmark,

Good morning!

You can send us the defective mixing unit only (Not full Item), we will replace you with mixing unit once we get the Tracking number confirmation from the brand.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, July 23, 2020 9:50 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Ashar Chalakkal <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Taher <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective

Dear Husain, 

Thank you for the update, will you collect the defective item? 

Regards, 

Den mark

On Wed, Jul 22, 2020 at 5:49 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hello Denmark,

Thank you for the patience.

The brand has completed the inspection and agreed to give the replacement for the mixing unit.

The Item will be getting dispatched from France. We await for the tracking number of the package.

Once the tracking number is received we will update you on the ETA.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 22, 2020 4:29 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective

Dear Husain, 

Please accept and evaluate further. 

Regards, .

Den mark 

On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked] <mailto:[email-masked]> > wrote:

Hello Hussain,

Yes it's the same order, we are just looking for the update of the case.

Thanks

On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

I believe this issue is already addressed to us by Ashar.

Kindly confirm attached if it is the same customer.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 21, 2020 1:14 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Also find the attached Video for your reference.

Customer comment: Not properly working 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark 

 

-- 

Ahmed Basha

M: 0551525964

Returns Manager

[email-masked] <mailto:[email-masked]> 

www.mumzworld.com <http://www.mumzworld.com> 

  <https://docs.google.com/uc?export=download&id=1j88MXvMUrGNnqeYuPC6xmO0u4-GtIvHd&revid=0B_JkVZLXI0tYakI5N0VNK0s0RFdQcWl3a0RKMkdDNlpMU2hNPQ>