Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective
From: Naib Khan <[email-masked]>
To: Denmark A <[email-masked]>, Road Rider Customer Support <[email-masked]>, Road Rider <[email-masked]>
Cc: Malak Nobeh <[email-masked]>, Radwa Ali <[email-masked]>, Mummazone Medical Equipment <[email-masked]>, Riyas Abdul Rahim <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 9 Aug 2020 10:34:33 +0400
List-Id: <ccteam.mumzworld.com>

+Road Rider Customer Support <[email-masked]> +Road Rider
<[email-masked]>

Please delivered today ASAP top urgent.

Regards.
Naib

On Sun, 9 Aug 2020 at 10:24, Denmark A <[email-masked]> wrote:

> @Naib Khan <[email-masked]> Please update thank you.
>
> Regards,
> Den mark
>
> On Sun, Aug 9, 2020 at 10:21 AM Malak Nobeh <[email-masked]> wrote:
>
>> Dears,
>>
>>
>> Please confirm if this is done?
>>
>> Thanks.
>>
>>
>>
>> On Tue, 4 Aug 2020 at 17:21, Denmark A <[email-masked]> wrote:
>>
>>> Dear Radwa,
>>>
>>> Repaired item will be dispatch today 04/08/2020
>>>
>>> @Naib Khan <[email-masked]> Please assist to reship a package to
>>> the below address.
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>> On Tue, Aug 4, 2020 at 5:17 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Radwa,
>>>>
>>>> Please be informed that the repaired item was received and advised.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>>
>>>> On Mon, Aug 3, 2020 at 11:58 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Radwa,
>>>>>
>>>>> Dispatch to the vendor today.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Mon, Aug 3, 2020 at 11:46 AM <[email-masked]> wrote:
>>>>>
>>>>>> Hi @Denmark A <[email-masked]>,
>>>>>>
>>>>>> Was this shipped to the tech team?
>>>>>>
>>>>>> Customer wants an exception for refund if possible.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* [email-masked] <[email-masked]> *On Behalf Of *Mummazone
>>>>>> Medical Equipment
>>>>>> *Sent:* Wednesday, July 29, 2020 3:15 PM
>>>>>> *To:* Denmark A <[email-masked]>; Riyas Abdul Rahim <
>>>>>> [email-masked]>
>>>>>> *Cc:* Michaela Manibo <[email-masked]>; customer care
>>>>>> <[email-masked]>; Returns.fc <[email-masked]>; Alina
>>>>>> D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>;
>>>>>> Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* RE: Order #700238652 // MMZT-040.0019 // Medela Swing
>>>>>> Maxi Double Breastpump // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Denmark ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please send the pump to us and the technical team will check . We
>>>>>> will get in touch with the customer also for assistance .
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Maria Arif*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Office 1. Schon Business Park-DIP 1*
>>>>>>
>>>>>> Dubai - UAE
>>>>>>
>>>>>> Office  +971 (04)  298 4130
>>>>>>
>>>>>> Mobile +971 (52)   536 8280
>>>>>>
>>>>>> [email-masked] <[email-masked]>*
>>>>>>
>>>>>> www.mummazone.com
>>>>>>
>>>>>>
>>>>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>>>>> <https://www.facebook.com/mummazoneonline/>
>>>>>> <https://www.instagram.com/mummazoneonline/>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Wednesday, July 29, 2020 3:11 PM
>>>>>> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>>>>> Rahim <[email-masked]>
>>>>>> *Cc:* Michaela Manibo <[email-masked]>; customer care
>>>>>> <[email-masked]>; Returns.fc <[email-masked]>; Alina
>>>>>> D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>;
>>>>>> Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing
>>>>>> Maxi Double Breastpump // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Mummazone and Riyas,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please be informed  that the customer again is facing an issue for
>>>>>> the second time around regarding the item.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Below the customer's information.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Name: shaima almarzooqi
>>>>>>
>>>>>> PH#: +971501133288
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 19, 2020 at 9:32 AM Abdelmohsen basha <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear All,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Below the customer's information.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Name: shaima almarzooqi
>>>>>>
>>>>>> PH#: +971501133288
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, 19 Jul 2020 at 09:29, Mummazone Medical Equipment <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Mumzworld ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We make sure all the products are properly packed and sent back by
>>>>>> the technical team and then the quality team .
>>>>>>
>>>>>> But still if the customer facing issues with the pump , please send
>>>>>> the pump along with the parts , we don’t require bottles . Please also
>>>>>> send  the customer number so the technical team can call and assist the
>>>>>> customer .
>>>>>>
>>>>>> The technical team will check and we will update accordingly .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Maria Arif*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Office 1. Schon Business Park-DIP 1*
>>>>>>
>>>>>> Dubai - UAE
>>>>>>
>>>>>> Office  +971 (04)  298 4130
>>>>>>
>>>>>> Mobile +971 (52)   536 8280
>>>>>>
>>>>>> [email-masked] <[email-masked]>*
>>>>>>
>>>>>> www.mummazone.com
>>>>>>
>>>>>>
>>>>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>>>>> <https://www.facebook.com/mummazoneonline/>
>>>>>> <https://www.instagram.com/mummazoneonline/>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>> *Sent:* Saturday, July 18, 2020 6:53 PM
>>>>>> *To:* Denmark A <[email-masked]>
>>>>>> *Cc:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>>>>> Rahim <[email-masked]>; customer care <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>>> Yaseen Shaqra <[email-masked]>
>>>>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing
>>>>>> Maxi Double Breastpump // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Customer is again complaining about the item. She sent two bottles
>>>>>> and only got one which is still not working - which also looks old and used.
>>>>>>
>>>>>> Please assist on this.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 3:47 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Mummazone,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Repaired item received thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 13, 2020 at 12:57 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Mummazone,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you for the updates.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 13, 2020 at 12:54 PM Mummazone Medical Equipment <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Mumzworld Team ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We received the pump today back from the technical team , we will be
>>>>>> sending back it with Mumzworld driver.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Maria Arif*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Office 1. Schon Business Park-DIP 1*
>>>>>>
>>>>>> Dubai - UAE
>>>>>>
>>>>>> Office  +971 (04)  298 4130
>>>>>>
>>>>>> Mobile +971 (52)   536 8280
>>>>>>
>>>>>> [email-masked] <[email-masked]>*
>>>>>>
>>>>>> www.mummazone.com
>>>>>>
>>>>>>
>>>>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>>>>> <https://www.facebook.com/mummazoneonline/>
>>>>>> <https://www.instagram.com/mummazoneonline/>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Monday, July 13, 2020 12:52 PM
>>>>>> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>>>>> Rahim <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing
>>>>>> Maxi Double Breastpump // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Mummazone and Riyas,
>>>>>>
>>>>>>
>>>>>>
>>>>>> can we get an update on this as the customer is following up and
>>>>>> needs the item urgently.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 13, 2020 at 12:43 PM Yaseen Shaqra <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Denmark
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update us up on the product, the customer is following up
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 9, 2020 at 9:17 AM Mummazone Medical Equipment <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Denmark ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please send the pump to us along with the inovice and the technical
>>>>>> team will check .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Maria Arif.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Office 1. Schon Business Park-DIP 1*
>>>>>>
>>>>>> Dubai – UAE
>>>>>>
>>>>>> Mobile +971 52 536 8280
>>>>>>
>>>>>> Office  +971 (04)  298 4130
>>>>>>
>>>>>> [email-masked] <[email-masked]>
>>>>>>
>>>>>> www.mummazone.com
>>>>>>
>>>>>>
>>>>>>
>>>>>> Let’s connect
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Thursday, July 9, 2020 9:07 AM
>>>>>> *To:* Amrinder <[email-masked]>; Mummazone Medical Equipment
>>>>>> <[email-masked]>; [email-masked] <[email-masked]>;
>>>>>> Riyas Abdul Rahim <[email-masked]>; [email-masked] <
>>>>>> [email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>>>>> Double Breastpump // Defective
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Comments: This product does not suck the milk well and I have been
>>>>>> suffering from it for a month. Until I try another milk extractor, do not
>>>>>> confirm that this product does not release the milk well.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>
>> --
>>
>>