Subject: Re: Incomplete CRA- 100137944// CRAKTM8905 & CRAKTM9069
From: Mary Anne Agapito <[email-masked]>
To: Ahmed Irfan <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Sun, 9 Aug 2020 10:20:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed,

Any update on this case, please?

The customer keeps on following up on her refund. We are unable to proceed
because of this one item that has been pending for so long.

Please let's resolve this issue once and for all.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Aug 6, 2020 at 10:40 AM Zubair Wahid <[email-masked]> wrote:

> @Ahmed Irfan <[email-masked]> why is this still pending?
> Close it today!
>
> On Thu, Aug 6, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have an update on this, please?
>>
>> The customer is following up on a refund.
>>
>> Please update asap. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Aug 4, 2020 at 2:10 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly add SKU  SEST-5400265022819 to the CRA.
>>>
>>> Regards
>>>
>>> On Wed, Jul 29, 2020 at 2:51 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have an update on this, please?
>>>>
>>>> Kindly check. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jul 26, 2020 at 11:32 AM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> @Zubair @Ahmed
>>>>>
>>>>> Need your confirmation please
>>>>>
>>>>> On Sun, 26 Jul 2020, 9:28 am Samiya Sheikh, <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> hi Team,
>>>>>>
>>>>>> Kindly add SKU *SKU:* SEST-5400265022819 to the CRA urgently.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Sat, Jul 25, 2020 at 7:01 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> There is no item that has been delivered on the subject order,
>>>>>>> however, on the 2 CRA created, there is one item that has not been included.
>>>>>>>
>>>>>>> Hamlet Chocola Crispy Nut 120gm
>>>>>>> *SKU:* SEST-5400265022819
>>>>>>>
>>>>>>> The customer is extremely furious as she didn't receive the order
>>>>>>> she placed last April and up until now, her money hasn't been returned yet.
>>>>>>>
>>>>>>> Refund ticket has already been raised  -  Incident #1207534
>>>>>>>
>>>>>>> Please check and create the CRA so the finance team could proceed
>>>>>>> with the refund. We need an urgent update.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>