Subject: Re: Damage Item Inside DHL shipment (100174231_2)
From: Ronald Gaviola <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Sadek Erfan <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 9 Aug 2020 10:01:05 +0400
List-Id: <ccteam.mumzworld.com>

+Zubair Wahid <[email-masked]>

Please attach proof so we can push back the liability to DHL.

Regards,
Ronald

On Thu, Aug 6, 2020 at 10:35 PM Eugene Mugisa <[email-masked]> wrote:

> + @Ronald Gaviola <[email-masked]>
>
>
>
> Please investigate with the DHL and charge them
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Zubair Wahid <[email-masked]>
> *Sent:* Thursday, August 6, 2020 8:02 PM
> *To:* Ahmed Irfan <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Sadek Erfan <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: Damage Item Inside DHL shipment (100174231_2)
>
>
>
> Hussain
>
> Please process a refund for this item.
>
> @Eugene Mugisa <[email-masked]> We need to charge DHL for this item.
>
> Thanks
>
> Zubair
>
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 6:15 PM Ahmed Irfan <[email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> We have not found the same item in our inventory, Please create CRA for
> the Damage item.  *STE-102-8355
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871817>* .
>
>
>
>  Dear Zubair,
>
>
>
> Please approve here.
>
>
>
> Dear @customer care <[email-masked]>  team, Please inform the
> customer as he/she will be refunded soon for the damage item & the
> remaining order she/he will be delivered on saturday.
>
>
>
>
>
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 5:30 PM Ahmed Irfan <[email-masked]> wrote:
>
> Dear Hussain and Eugene,
>
>
>
> This is for your information, We have received a damage item  SKU : *STE-102-8355
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871817> *inside
> the  subject shipment. To neglect the delay we have added the item from our
> inventory.
>
>
>
> --
>
>
>
>
>
> --
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>