Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
From: "Alina D'Souza" <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>
Cc: Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen basha <[email-masked]>, Simone van Geemen <[email-masked]>, Support <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Account <[email-masked]>
Date: Sun, 9 Aug 2020 09:52:30 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]> The entire cot has been collected kindly
send for repairs.

Regards,
Alina

On Sun, Aug 9, 2020 at 8:38 AM Alina D'Souza <[email-masked]> wrote:

> Ok, thank you.
>
> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> please
> arrange to collect only the part
>
> Regards,
> Alina
>
> On Sat, Aug 8, 2020 at 10:28 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
>> Dear Team,
>>
>>
>>
>> They can bring only the broken part. No need to bring the whole item as
>> only the broken part has to fix.
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Thursday, August 6, 2020 8:16 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Naib Khan <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>; Simone van Geemen <
>> [email-masked]>; Support <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>> care <[email-masked]>; Account <[email-masked]>
>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> The customer doesnt have the box please advise as the entire cot is
>> requird to be collected
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, 6 Aug 2020, 5:44 pm Mari Ibasan (CW.Accounts), <
>> [email-masked]> wrote:
>>
>> Almost welcome. We are always here to support our valued customer.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Thursday, August 6, 2020 5:34 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Naib Khan <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Abdelmohsen
>> basha <[email-masked]>
>> *Cc:* Simone van Geemen <[email-masked]>; Support <
>> [email-masked]>; Denmark A <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; customer care <[email-masked]>;
>> Account <[email-masked]>
>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Thank you for your assistance
>>
>>
>>
>> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> please
>> arrange collection asap. Its cot so please organize a VAN accordingly
>>
>>
>>
>> CRA_AR_RE13990 Cam - Cot Set 3pcs - Grey
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Aug 6, 2020 at 4:48 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Ok. Pls send us the item and we will send to repair shop. We’ve already
>> spoken to the repair shop.
>>
>>
>>
>> Please send ASAP.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Thursday, August 6, 2020 11:50 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Simone van Geemen <[email-masked]>; Support <
>> [email-masked]>; Denmark A <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; customer care <[email-masked]>;
>> Account <[email-masked]>
>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Any update? If we can assist the customer. The wardrobe in the past was
>> not fixed the second time the customer had to do it herself.
>>
>>
>>
>> We had a conversation in the past about her complaint.
>>
>>
>>
>> If by any chance we can assist the customer here it would be appreciated
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Aug 5, 2020 at 6:55 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Ms Simone,
>>
>>
>>
>> We are trying to communicate with the repair shop. We shall give you
>> feedback by tomorrow.
>>
>>
>>
>> We do not have extra spare for the wooden crib as of now.
>>
>>
>>
>> *From:* Simone van Geemen <[email-masked]>
>> *Sent:* Wednesday, August 5, 2020 6:02 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Alina D'Souza <
>> [email-masked]>
>> *Cc:* Support <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>> care <[email-masked]>; Account <[email-masked]>
>> *Subject:* RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Would you have the fitting spare wooden plank from a different box that
>> we could get so we can arrange for the fixing?
>>
>>
>>
>> Just looking at options here. We want this customer to get a great new
>> mum experience when so heavily invested in Cam as a brand for her baby. She
>> ordered her whole nursery from Cam!
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Wednesday, August 5, 2020 4:22 PM
>> *To:* 'Alina D'Souza' <[email-masked]>; 'Simone van Geemen' <
>> [email-masked]>
>> *Cc:* 'Support' <[email-masked]>; 'Denmark A' <
>> [email-masked]>; 'Mohamed Magdy' <[email-masked]>;
>> 'customer care' <[email-masked]>; 'Account' <
>> [email-masked]>
>> *Subject:* RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> We are unable to fix the item. The item has to send to repair shop. The
>> part of wooden crib is broken.
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Wednesday, August 5, 2020 8:56 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Simone van
>> Geemen <[email-masked]>
>> *Cc:* Support <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>> care <[email-masked]>; Account <[email-masked]>
>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Cant, we fix this as an exception for her, the customer has purchased
>> around 6 items from Cam
>>
>>
>>
>> @Simone van Geemen <[email-masked]> need your assistance here can
>> we arrange fixing of the cot for the customer.
>>
>>
>>
>> The customer delivered in July and since then due to complications was in
>> the hospital and wants us to repair
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Tue, Aug 4, 2020 at 6:00 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Sorry but its not now under our responsibility. Item has been delivered
>> to your warehouse on 15 Apr 2020. It has been almost 3-4 months has passed.
>>
>>
>>
>> You can advised your customer to send to repair shop.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Tuesday, August 4, 2020 5:54 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Support <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>> care <[email-masked]>; Account <[email-masked]>
>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Po number - POMUMZ_DXB178973
>>
>>
>>
>> She is the same customer we had installed the wardrobe twice. Customer is
>> very unhappy for the issues she had in the past as well as with the quality
>> of the items.
>>
>>
>>
>> Customer does not want to exchange wants it to be fixed as the soonest as
>> she recently delivered the baby and is on bed rest.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>> On Tue, Aug 4, 2020 at 5:31 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> PO number pls.
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Tuesday, August 4, 2020 4:52 PM
>> *To:* Support <[email-masked]>; Mari Ibasan (CW.Accounts) <
>> [email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Customer just delivered a baby 3 weeks ago and while assembling found
>> out that the bed is broken
>>
>>
>>
>> Order placed -  12th April
>>
>> Delivered - 13th May
>>
>>
>>
>> Please advise if we can assist the customer's complaint
>>
>>
>>
>>
>>
>>
>> 600807389
>>
>> BK-G280
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=857109>
>>
>> Cam - Cot Set 3pcs - Grey
>>
>>
>>
>>
>>
>> +
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>>