Subject: Re: Order 600689479 ll Cool Wheels - Foldable Kick Scooter - Pink - MTC-FR58352
From: Denmark A <[email-masked]>
To: Simba <[email-masked]>
Cc: Simba <[email-masked]>, [email-masked], Mostafa saad <[email-masked]>, Umang Mehrotra <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Rabiqa mstc <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Mohamed Magdy <[email-masked]>, Shady Elgendy <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sun, 9 Aug 2020 08:46:20 +0400
List-Id: <ccteam.mumzworld.com>

Dear Simba,

Our driver will collect today.

Regards,
Den mark

On Sun, Aug 2, 2020 at 12:48 PM Simba <[email-masked]> wrote:

> Hi Denmark,
>
> This item was to be sent back but your driver refused to take it since it
> was not repaired as it is beyond repair. Still lying in our warehouse, you
> can arrange for collection instead.
>
>
> Thanks & Regards,
>
> *Simbarashe Mawere*
>
> P.O Box 115161 | Dubai  |  UAE
>
> M:+971556595409 T:+971-43339050|F: +971-43339052
>
> E: [email-masked] <[email-masked]> | W:
> www.metelegance. <http://www.darvesh.com/>*net*
>
>
> On Wed, Jul 29, 2020 at 12:49 AM Denmark A <[email-masked]> wrote:
>
>> Dear Simba,
>>
>> We need your assistance here and do update us also.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jul 29, 2020 at 11:46 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> No update received
>>>
>>> Case is since March, Please advise asap
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>>
>>> On Tue, Jul 21, 2020 at 10:03 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Simba,
>>>>
>>>> Please share your feedback here. We will refund the customer and issue
>>>> us a credit note.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Mon, Jul 20, 2020 at 4:28 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Are we shipping the item back to the customer ?
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Thu, Jul 16, 2020 at 12:15 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Simba,
>>>>>>
>>>>>> Update us where the  item, POD is one of the proof evidence that you
>>>>>> received the item and still item not yet received from our side.
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 12:11 PM Simba . <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> This POD will not be taken into consideration,the item is said to
>>>>>>> have been damaged beyond repair.
>>>>>>> Kindly use [email-masked] instead.
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Simbarashe Mawere*
>>>>>>>
>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>
>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>
>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 12:09 AM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Simba,
>>>>>>>>
>>>>>>>> Please find the attached Signed POD for your reference.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 10:26 AM Mohamed Magdy <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> ANy update here?
>>>>>>>>>
>>>>>>>>> On Mon, Jun 29, 2020 at 8:29 AM Mohamed Magdy <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Any update on this please/
>>>>>>>>>>
>>>>>>>>>> On Sun, Jun 28, 2020 at 4:40 PM Simba . <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>
>>>>>>>>>>> This was not given back? I will check from the store and confirm
>>>>>>>>>>> by tomorrow.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>
>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>
>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>
>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:02 AM Denmark A <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Simba,
>>>>>>>>>>>>
>>>>>>>>>>>> Please we need an update this was hand over to you last
>>>>>>>>>>>> 05/30/2020
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jun 24, 2020 at 4:36 PM Denmark A <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, May 26, 2020 at 5:20 PM Alina D'Souza <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise if the item has collected,  logged in twice for
>>>>>>>>>>>>>> collection
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kindly advise and arrange if not
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:31 AM Simba . <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Maria,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kindly send to our WH,we will do the needful as soon as
>>>>>>>>>>>>>>> possible.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>>>>>>> www.avast.com
>>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>>>>> <#m_503566164489110530_m_-5651811543176728635_m_-8891040683658368900_m_-8926548148038809367_m_-3754180750679026255_m_1932327980007565759_m_8465563732121437259_m_3980642715518930070_m_6277369570299231831_m_-8472983658428544231_m_3159471851209282368_m_3103858583145054500_m_2252149053163302238_m_1632942611489099614_m_7381443278852202808_m_2087713660758741337_m_4716808486174558720_m_-6090292895289023038_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:24 AM Maria Katrina Bautista <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, 26 Mar 2020 at 18:41, Maria Katrina Bautista <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> The customer purchased the item last January and while
>>>>>>>>>>>>>>>>> riding the scooter, it suddenly broke. Please see the video explanation
>>>>>>>>>>>>>>>>> attached.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 600689479
>>>>>>>>>>>>>>>>> Cool Wheels - Foldable Kick Scooter - Pink
>>>>>>>>>>>>>>>>> MTC-FR58352
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please advise if you can do an inspection and repair.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>