Subject: Re: 1Z289F8W6756098797- 100158993- Cancellation and Refund
From: Ronald Gaviola <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, [email-masked], Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Sat, 8 Aug 2020 11:06:10 +0400
List-Id: <ccteam.mumzworld.com>

Amir,

You can raise the CRA for now, we will hand over to returns team those
items to receive in the system as soon as delivered back to us.

Regards,
Ronald

On Sat, Aug 8, 2020 at 10:49 AM Amir Julkarnain <[email-masked]>
wrote:

> @Ronald Gaviola <[email-masked]> ,
>
> Kindly confirm if we can cancel this order asap and have hussain create
> CRA. The customer wanted an immediate refund. The order was placed
> on 13-Jun-2020 and was stuck at customs.
>
> Best Regards
>
> On Sat, 8 Aug 2020 at 10:37, Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> Good morning...
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> can we request for a
>> CRA for this order.  CUstomer is so angry the order has been stuck for two
>> months.  And now the customer also needs to wait again for a refund .
>>
>> @Amir Julkarnain <[email-masked]> and @Ekta Jesswani
>> <[email-masked]>
>> this customer is asking for an immediate supervisor call back. raised on
>>  Incident #1224416
>>
>> Please help on expediting the returns and refund for this order -
>>
>> 1Z289F8W6756098797- 100158993
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Fri, Aug 7, 2020 at 12:45 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> May we have an update on this pleasE?
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Wed, Aug 5, 2020 at 3:07 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> Please speed up the return for this order as the customer has been
>>>> following up the refund.
>>>>
>>>> thanks
>>>>
>>>>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>